Exports - International Customer Executive

Mandatory - Good in English Command to Read, Write & Speaking.

Job Summary:

We are looking for a motivated and customer-focused Exports Customer Executive to support our international sales operations. This role involves managing export sales orders, maintaining strong client relationships, and coordinating with internal teams to ensure timely and accurate deliveries to global customers. You will be the key point of contact between international clients and the company’s sales and logistics teams.

Key Responsibilities:

• Handle export sales inquiries from international clients via email, phone, and virtual meetings.
• Generate quotations and negotiate pricing in coordination with the sales team.
• Follow up with clients to convert inquiries into confirmed orders.
• Coordinate with the production, logistics, and documentation teams to ensure smooth order execution.
• Maintain up-to-date knowledge of product offerings, pricing, export regulations, and market conditions.
• Build and maintain strong customer relationships to encourage repeat business.
• Track sales performance, customer feedback, and market trends to support strategy development.
• Manage customer accounts, credit limits, and payment follow-ups in collaboration with the finance team.
• Assist in the preparation of monthly sales reports.

Key Skills & Competencies:

• Strong communication and interpersonal skills.
• Good knowledge of international sales processes and export documentation.
• Ability to work with global customers across time zones.
• Negotiation and persuasion skills.
• Results-driven with a customer-first mindset.
• Proficiency in MS Office; experience with CRM and ERP systems is a plus.

Qualifications:

• Bachelor's degree.
• 2–5 years of experience in export sales/customer support.
• Experience in handling international clients, quotations, and end-to-end order processing.

Preferred Qualifications:

• Experience in a B2B export environment (e.g., manufacturing).

Knowledge of SAP, ERP, or similar systems.

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Application Question(s):

• How many years of experience do you have dealing with International Customers for any queries related to your work.

Education:

• Bachelor's (Preferred)

Experience:

• Customer support: 3 years (Required)

Language:

• English (Preferred)

Location:

• Worli, Mumbai, Maharashtra (Required)

Work Location: In person

Speak with the employer
+91 9867045711