Executive-OSM Operations

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

Number of openings: 2
Pay Band: 4
Country/Location: (Advant IT Park) Noida, India
Department: GSS English & Exams (IELTS Operations)
Contract Type: Fixed term contract until 31 March 2027
Closing Date: Sunday 10 August 2025 - 23:59 Singapore Time (GMT +8)

- Early applications are encouraged, as this role may close sooner if an ideal candidate is identified.

Please note: Interviews will be conducted primarily in English. The successful candidate must be able to speak and write well in English, as this is essential for the role.

Role Purpose & Accountabilities:
We are seeking 2 dedicated Executives to join our Global On-screen Marking (OSM) Operations team within the English & Exams SBU. Reporting to the OSM Ops Delivery Coordinator and Operations Delivery Managers, this role is pivotal in ensuring smooth service delivery through efficient customer service, proactive operational coordination, and accurate reporting.

In this role, you will manage the OSM functional mailbox, responding to first-level queries within 24 hours and ensuring timely escalation of high-risk or urgent matters. You will maintain professional relationships with internal teams and external stakeholders, contributing to excellent customer service by resolving issues promptly. Additionally, you will monitor IOC and IOP data, coordinating with test centres to resolve discrepancies before deadlines, and maintaining accurate global contact lists.

Your responsibilities will include supporting OSM centre training sessions, updating scanning activity data for KPI monitoring, and assisting with operational tasks to meet OSM objectives. You will also play a key role in risk and compliance by identifying issues, investigating incidents, and ensuring adherence to standard procedures.

A strong focus on reporting is essential—you will produce and present customer service trend reports, maintain backend datasets, and generate operational dashboards, including daily examiner marking statistics and reconciliation reports.

Further Information
Right to work: As we cannot sponsor work passes, applicants must already have the right to live and work in India. Workplace type: 100% onsite work from Noida office Work Schedule: 45 hours in a week including one hour of lunch break/day. The role requires frequent contact and teleconferences with colleagues from all global time zones, including occasional antisocial hours / weekend and working in UK working hours and 5hrs overlap with Mexico working hours.

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org