Executive Operations

• Managing and processing New Consumer Client and Card Member applications for ANZ market.
  
• Servicing Clients through Emails or Outbound/Inbound Calls
  
• Ensure established compliance measures are met when completing set up and maintenance of accounts.
  
• Performing appropriate checks against incoming Corporate Applications ensuring that AXP meets its regulatory, fraud, risk, AML, and due diligence requirements.
  
• Liaising with internal Business Partners with relation to any erroneous or incomplete set ups received.
  
• Manage the “end to end” journey of a consumer setup and Card Member.
  
• Multitask and efficiently navigate through multiple screens and systems to effectively provide extraordinary customer care Work in a fast-paced, structured service center environment.
  
• Document necessary account information and offer solutions that benefit the customer and our business.
  
• Maintain acceptable performance standards, including effectiveness, efficiency, and quality 

Preferred Qualifications:

• Demonstrated ability to work independently in a fast paced, structured, high volume environment with minimal supervision.
  
• Proven negotiation/problem solving skills with internal and external clients.
  
• Strong flexibility/adaptability to manage multiple tasks within stringent time frames while maintaining accuracy.
  
• Must possess strong planning and organizational skills.
  
• Demonstrated excellent written/verbal communication skills and ability to communicate and work effectively with all levels of management.
  
• Must be flexible to work any shift during core hours of operations Monday through Friday from 1:30 AM – 3:30 PM, and in a 24hr environment, weekends (depending on business needs). 

Additional Requirements:

• Flexibility to work anytime in ANZ hours, including weekends 
  
• Hybrid Environment- on site expectation 3 days/week 
  
• Workplace Flexibility: Full time. Shift flexibility requirements. 
  
• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
  

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities