Executive Operations

AMERICAN EXPRESS

3 - 9 years

5 - 11 Lacs

Gurugram

Posted:3 days ago| Platform:

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Skills Required

Training Outbound Career development Due diligence Finance Wellness Operation Executive Management Counselling Supervision

Work Mode

Work from Office

Job Type

Full Time

Job Description

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role ?

Managing and processing New Consumer Client and Card Member applications for ANZ market.
Servicing Clients through Emails or Outbound/Inbound Calls
Ensure established compliance measures are met when completing set up and maintenance of accounts.
Performing appropriate checks against incoming Corporate Applications ensuring that AXP meets its regulatory, fraud, risk, AML, and due diligence requirements.
Liaising with internal Business Partners with relation to any erroneous or incomplete set ups received.
Manage the end to end journey of a consumer setup and Card Member.
Multitask and efficiently navigate through multiple screens and systems to effectively provide extraordinary customer care Work in a fast-paced, structured service center environment.
Document necessary account information and offer solutions that benefit the customer and our business.
Maintain acceptable performance standards, including effectiveness, efficiency, and quality

Preferred Qualifications:

Demonstrated ability to work independently in a fast paced, structured, high volume environment with minimal supervision.
Proven negotiation/problem solving skills with internal and external clients.
Strong flexibility/adaptability to manage multiple tasks within stringent time frames while maintaining accuracy.
Must possess strong planning and organizational skills.
Demonstrated excellent written/verbal communication skills and ability to communicate and work effectively with all levels of management.
Must be flexible to work any shift during core hours of operations Monday through Friday from 1:30 AM 3:30 PM, and in a 24hr environment, weekends (depending on business needs).

Additional Requirements:

Flexibility to work anytime in ANZ hours, including weekends
Hybrid Environment- on site expectation 3 days/week
Workplace Flexibility: Full time. Shift flexibility requirements.
American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

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