Executive Liaison, Administration & Customer Relations

Role & responsibilities

1. Liaising & Coordination:

• Coordinate with architects, designers, vendors, suppliers, and logistics partners for project and product updates.
  
• Manage vendor communication and material follow-ups.
  
• Maintain regular coordination with clients and project stakeholders to ensure timely delivery and service.
  
• Provide support to management in handling key clients and stakeholders and assist as sales support staff.
  

2. Office Administration:

• Oversee day-to-day office operations including supplies, maintenance, documentation, and record keeping.
  
• Manage incoming and outgoing correspondence, filing systems, and office inventory.
  
• Assist in scheduling meetings, maintaining calendars, and preparing reports.
  
• Manage daily operations of the Experience Centre, Guest House, and Showroom.
  

3. Customer Handling & Communication:

• Respond to client queries via phone, email, and in-person with professionalism and warmth.
  
• Maintain follow-up records for customer feedback, deliveries, and after-sales service.
  
• Draft and send quotations, proposals, and emails as per management direction.
  
• Ensure every customer interaction reflects the brands premium and personalized service standard.
  

4. Backend & Documentation Support:

• Prepare purchase orders, delivery challans, and invoices.
  
• Maintain digital and physical documentation of client data, correspondence, and transactions.
  
• Support operations and sales teams with backend coordination, data updates, and reporting.
  

Preferred candidate profile

• Graduate in Administration, Commerce, or related field.
  
• 35 years of experience in liaisoning, office administration, or client servicing (preferably in interiors, architecture, or luxury segment).
  
• Excellent verbal and written communication skills in English and Hindi.
  
• Proficient in MS Office (Word, Excel, PowerPoint) and professional email drafting.
  
• Organized, detail-oriented, and efficient in multitasking in a fast-paced environment.
  
• Pleasant personality with a strong client-first approach.