Executive - Business Development/Telecalling

Job Description

A Business Development Tele-calling Executive typically has the following roles and responsibilities: 1. Lead Generation and Prospecting: - Identify potential clients or customers through cold calling, referrals, or online research. - Build and maintain a list of leads to pursue new business opportunities. - Qualify leads to determine if they are viable for further engagement. 2. Client Engagement and Relationship Building: - Establish initial contact with potential customers and introduce the company's products or services. - Understand the client's requirements and pitch tailored solutions. - Maintain strong and professional relationships with existing and potential clients. - Provide timely follow-up to inquiries and nurture long-term relationships. 3. Sales Support and Coordination: - Assist in setting up appointments or meetings between potential clients and the sales team. - Support the sales team with client information, reports, and necessary documentation. - Coordinate with other departments (e.g., marketing, product teams) to ensure smooth execution of tasks. 4. Pitching and Presentations: - Present the company's products or services over the phone or via video calls. - Tailor pitches based on the needs of potential clients to effectively communicate the value proposition. - Address client queries and objections and provide clear, persuasive responses. 5. Data Management and Reporting: - Maintain accurate records of client interactions, follow-ups, and outcomes in CRM systems. - Report daily, weekly, or monthly sales activities and results to management. - Track and analyze conversion rates to improve targeting and approach. 6. Achieving Sales Targets: - Work towards achieving individual and team sales targets or quotas. - Use sales scripts and strategies to improve conversion rates and close deals. - Continuously optimize approaches to increase sales effectiveness. 7. Market Research and Competitor Analysis: - Keep track of industry trends, market conditions, and competitor activities. - Gather customer feedback to improve offerings or provide insights to the marketing/sales teams. 8. Customer Service and After-Sales Support: - Address customer issues or concerns post-sale. - Help ensure clients are satisfied with the product/service and encourage repeat business. - Upsell or cross-sell additional products or services when appropriate. Skills and Qualifications: - Strong communication and interpersonal skills. - Ability to engage with clients over the phone and build rapport. - Goal-oriented and results-driven mindset. - Time management and organizational skills. - Basic understanding of CRM tools and data management. - Persistence and resilience to handle rejections and objections. - Previous experience in sales or tele-calling is often an advantage.