Executive Assistant

Designation:

Location:

Why should you choose us?

Rakuten Symphony is reimagining telecom, changing supply chain norms and disrupting outmoded thinking that threatens the industry’s pursuit of rapid innovation and growth. Based on proven modern infrastructure practices, its open interface platforms make it possible to launch and operate advanced mobile services in a fraction of the time and cost of conventional approaches, with no compromise to network quality or security. Rakuten Symphony has operations in Japan, the United States, Singapore, India, South Korea, Europe, and the Middle East Africa region. For more information, visit: https://symphony.rakuten.com

Building on the technology Rakuten used to launch Japan’s newest mobile network, we are taking our mobile offering global.

To support our ambitions to provide an innovative cloud-native telco platform for our customers, Rakuten Symphony is looking to recruit and develop top talent from around the globe. We are looking for individuals to join our team across all functional areas of our business – from sales to engineering, support functions to product development.

Let’s build the future of mobile telecommunications together!

About Rakuten Group, Inc. (TSE: 4755) is a global leader in internet services that empower individuals, communities, businesses and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content and communications to approximately 1.9 billion members around the world. The Rakuten Group has over 30,000 employees, and operations in 30 countries and regions. For more information visit https://global.rakuten.com/corp/.

What will you do?

To provide high-level administrative and technical support to leadership, ensuring smooth operations and enabling executives to focus on strategic priorities

Key Responsibilities:

Administrative Support

• Manage calendars, schedule meetings, and coordinate logistics for HR executives.
• Prepare confidential correspondence, reports, presentations, and meeting materials.
• Handle incoming calls, emails, and inquiries, ensuring timely and professional responses.
• Maintain filing systems (electronic and paper), ensuring confidentiality and compliance.

Travel & Communication

• Make domestic and international travel arrangements for HR leaders and teams.
• Draft, review, and send communications on behalf of HR executives.
• Organize and prepare agendas and logistics for meetings and events.

Project & Stakeholder Coordination

• Liaise with internal departments and external stakeholders.
• Track budgets, vendor contracts, and support procurement processes.
• Support cross-functional initiatives and ensure deadlines are met.

Qualifications:

Education:

• Bachelor’s degree preferred (Business, HR, Communications, or related field).
• High school diploma or equivalent required.

Experience:

• 8 Year + years of experience as an Executive Assistant.
• Experience supporting C-level executives is highly desirable.

Skills:

• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Strong organizational and time-management skills.
• Excellent written and verbal communication.
• Ability to handle confidential information with discretion.
• Familiarity with HRIS systems (e.g., PeopleSoft, Oracle) and tools like Concur.

RAKUTEN SHUGI PRINCIPLES:

Our worldwide practices describe specific behaviours that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

• Always improve, always advance.

  Only be satisfied with complete success - Kaizen.

• Be passionately professional.

  Take an uncompromising approach to your work and be determined to be the best.

• Hypothesize - Practice - Validate - Shikumika.

  Use the Rakuten Cycle to success in unknown territory.

• Maximize Customer Satisfaction.

  The greatest satisfaction for workers in a service industry is to see their customers smile.

• Speed!! Speed!! Speed!!

  Always be conscious of time. Take charge, set clear goals, and engage your team.