Organization And Background
Established in 1996, Esri India Technologies Pvt. Ltd. (Esri India), the market leader in geographic information system (GIS) software, location intelligence, and mapping solutions in India, helps customers unlock the maximum potential of their data to improve operational and business decisions. It has delivered pioneering enterprise GIS technology, powered by ArcGIS, to more than 6,500 organizations in government, private sector, academia, and non-profit sectors. The company has also introduced Indo ArcGIS, a unique GIS solution & data offering suited for government organizations. Esri India collaborates with a rich ecosystem of partner organizations to deliver GIS and location intelligence-based solutions. Headquartered in Noida (Delhi NCR), the company has 1 million users in the country and has got Great Place to Work Certified in 2021, 2022, and 2023..Website :www.esri.in. Overview :Role requires a Technical Trainer with deep knowledge of ENVI software, remote sensing techniques, ArcGIS Pro, image processing etc.We are seeking a highly skilled and enthusiastic Technical Presales Manager to join our dynamic team. In this role, you will be instrumental in bridging the gap between our cutting-edge GIS solutions and the needs of our clients. You'll leverage your deep technical expertise to design and deliver impactful training, demonstrations, and content that showcase the power of our offerings.
Roles & Responsibilities
Content and Training Development :
- Actively engage in designing content, case studies, and delivering GIS training for senior executives.
- Develop and deliver technical training on GIS, Remote Sensing, and Image Analysis techniques, primarily using ArcGIS Pro, ArcGIS Enterprise, ArcGIS Online, ENVI, and SARscape. This will be conducted via cloud platforms over virtual technologies, as well as on-site in physical classrooms.
- Contribute to the development of course materials and other educational tools by authoring content, providing technical expertise, and sharing feedback.
- Maintain SOPs and document comprehensive custom training handouts as part of user training requirements.
- Author and publish technical experiences as knowledge articles.
Technical Expertise & Application
- Possess in-depth knowledge of ArcGIS technologies, imagery, and the interpretation and analysis of satellite, aerial, and drone imagery to extract meaningful information.
- Deliver training sessions and demonstrations on GIS and image processing, primarily using Esri and related technologies like ENVI/SARscape.
- Apply Python for exercises such as image classification, pattern recognition, deep learning, change detection, multidimensional analysis, and pixel editing.
- Coordinate and deliver product training to customers as per SLAs, ensuring high satisfaction.
- Identify issues and log defects for software improvements.
Customer Engagement & Support
- Act as a Subject Matter Expert (SME) in delivering product training through course advocacy and other instructor-supported needs.
- Establish trust and build strong relationships with Esri India users, acting as a GIS SME for the customer.
- Maintain comprehensive case documentation in the customer relationship management (CRM) system.
Collaboration & Professional Development
- Develop strong and collaborative relationships with content development, delivery support, and training sales teams.
- Participate in seminars, conferences, and extend support in content development through course advocacy or other instructor-supported needs.
- Acquire the latest professional certifications for classroom facilitation and Esri technology.
- Drive adoption of new technologies by maintaining up-to-date personal knowledge of Esri technology.
Operational Excellence
- Work well in a high-energy, fast-paced, enthusiastic, positive, and collaborative culture.
- Be ready to travel to customer locations with short notice.
- Knowledge and understanding of ArcGIS Enterprise Health, Performance, scheduled backup monitoring, and implementation expertise is an added advantage.
Desired Skillset
Communication & Interpersonal Skills :
- Excellent verbal and written communication skills, time management skills, and cross-team collaboration.
- Proficient written and verbal communication abilities with a strong grasp of the English language, including grammar, punctuation, and consistency.
- Efficient in teaching and using effective communication methods for technical training, with good analytical and problem-solving skills.
Technical Proficiency
- Expertise in technical training delivery of GIS software, including ArcGIS Desktop, ArcGIS Pro, ArcGIS Enterprise (ArcGIS Server, ArcGIS Enterprise Portal, ArcGIS Data Store, Geoevent Server, GeoAnalytics Server, Image Server), ArcGIS Online, and Field Apps.
- Knowledge of Enterprise Geodatabases, Versioning, Replication, and installation/configuration over supported RDBMS (Oracle, Microsoft SQL Server, PostgreSQL databases).
- Knowledge and experience in the implementation of Enterprise Information System (EIS) frameworks, platform architecture, and awareness of IT and GIS strategies, cloud patterns, security, scalability, and licensing.
- Clear understanding of ArcGIS Enterprise architecture, applications, and functionality, including caching, geoprocessing, geocoding, backup, health checks, and performance monitoring.
- Knowledge of Windows and Linux operating systems, including SSL, ports, web server permissions, load balancers, LAN/WAN technology, and installation, configuration, and performance of ArcGIS Enterprise and related technologies.
- Understanding of systems administration and troubleshooting for multiple operating systems like Windows and Linux/Unix.
- Hands-on experience in GIS technology training and knowledge of ArcGIS Desktop, ArcGIS Enterprise installation, configuration, and performance tuning.
- Prior experience in providing training, working knowledge of ArcGIS Pro, ArcGIS Enterprise, ArcGIS Online, ENVI software, and image processing.
- Knowledge of Python and applications of AI/ML.
Work Ethic & Adaptability
- Ability to handle multiple responsibilities while prioritizing student needs in the classroom.
- Ability to travel domestically to customer locations for on-site training.
- Strong prioritization skills, including managing time and workload efficiently.
- Background in software support or technical training with direct end-user contact.
(ref:hirist.tech)
