Enterprise Account Manager

About Bling

Bling helps enterprises transform their high volume hiring with an agentic AI solution. We are headquartered in San Francisco with teams split between US and India. We are backed by marquee investors like Techstars, JP Morgan, Carya Venture Partners, Hat Trick Capital, Day Zero VC and Saka VC.

Role Overview

We are looking for a very ambitious & a hard working Enterprise Account Manager / Customer Success Manager to own enterprise client relationships and ensure successful onboarding, adoption, and expansion of Bling’s AI platform across our global customer base. This individual will serve as a trusted advisor and internal advocate — ensuring seamless client experience while driving measurable business outcomes.

You will work cross-functionally with engineering, product, and operations teams to design solutions, manage integrations, and guide clients through implementation, change management, and scaling phases.

Key Responsibilities

• Own end-to-end customer lifecycle: onboarding, implementation, adoption, renewal, and expansion.
• Partner closely with client stakeholders to define success metrics and ensure measurable ROI.
• Collaborate with technical teams to scope and manage integrations, data workflows, and AI-driven automation projects.
• Document solution architectures, process maps, and client configurations.
• Proactively identify risks, manage escalations, and ensure SLA adherence.
• Serve as the customer’s internal advocate — driving timely resolutions by negotiating priorities with tech teams.
• Partner with Sales and Product teams to identify upsell and cross-sell opportunities.
• Deliver product demos, training sessions, and QBRs to drive engagement and adoption.
• Represent the voice of the customer in roadmap discussions and feature prioritization.
• Work in a fast-paced startup environment with a high degree of ownership and autonomy.

Requirements

• 3+ years of experience in a US-based technology company, ideally in Customer Success, Account Management, or Implementation roles.
• Proven background working with B2B Enterprise clients in AI, SaaS, or automation software.
• Strong communication and organizational skills with executive presence.
• Solid understanding of technology frameworks — including integrations (APIs, webhooks, CRMs, ATS systems), design workflows, solution documentation, and onboarding processes.
• Ability to translate technical requirements into business outcomes and vice versa.
• Exceptional internal negotiation and stakeholder management skills.
• A founder mindset — proactive, resourceful, and comfortable in a high-growth, ambiguous startup environment.
• Must be available to work during US business hours (8AM to 5PM PST) with flexibility to move around shift hours depending on a client's time zone.

Preferred Qualifications

• Experience with platforms like Workday, SAP SuccessFactors, Avature, or CRMs like Salesforce / HubSpot.
• Exposure to enterprise AI applications, conversational AI, or automation tools.
• Background in BPO, recruitment tech, or HR tech ecosystems.

Why Bling

• Opportunity to work on cutting-edge AI and automation technologies.
• High ownership, zero bureaucracy — work directly with founders.
• Global enterprise exposure with clients across US, LATAM, and APAC.
• Competitive compensation with performance-based growth opportunities.

Job Type: Full-time

Benefits:

• Employee stock ownership plan
• Pay raise
• Work from home

Job Type: Full-time

Pay: ₹75,000.00 - ₹120,000.00 per month

Benefits:

• Work from home

Expected Start Date: 28/11/2025