On-site
Part Time
Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.
Sr Network Engineer Level II
Summary:
An Engineer II/III operates within standard operating procedures (SOP) and reacts to client outages
with the appropriate level of urgency. An Engineer II/III applies critical thinking skills to troubleshoot
and provide problem determination and resolution for incidents with undocumented resolution
procedures. An Engineer II/III performs technical work as defined in tickets assigned to a technology
queue, and owns all incidents (excluding Severity 1) until resolved, engaging other engineers as
necessary. An Engineer II/III establishes his/her own work priorities based on existing guidelines, and
reviews his/her own work for completeness and accuracy. An Engineer II/III is responsible for
mentoring other engineers as appropriate. An Engineer II/III creates and edits training manuals and
technical procedures, and is responsible for self-training, which includes reading technical journals or
other materials to learn about personally relevant technologies in accordance with his/her individual
development plan. An Engineer II/III is expected to immerse him/herself in technical knowledge. An
Engineer II/III has demonstrated complex problem solving, inductive reasoning, critical thinking, and
problem sensitivity.
Education/Experience:
We make technology work so people can do great things.
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
CDW
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