Employee Data Specialist

Description

Responsibilities

• Data Management for all forms of Employee data
• Process Manager Self-Service (MSS) transactions on Workday
• Audit Global Work Authorisation (GWA) for new hires and international transfers
• Case management - case triaging, adhering to TAT, meet CSAT expectations
• Contract management and BI Process
• Performing data audits to ensure meeting clean data requirements
• Create and analyse various HR reports
• Extend Support to Onboarding process - Data reporting, query Management etc.,
• Support our centralised knowledge base within our employee portal; identify and close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees
• Proactively identify process improvements and process redundancies, and collaborate towards an improved and more productive process that enhances the employee experience
• Provide system testing support of employee tools as needed and also support on system enhancements
• Ensure the accuracy of the internal Shared Services Community process documentation
• Own data integrity of all employee change transactions by following the outlined peer review/audit process
• Ensure compliance with audit requirements by completing work correctly and timely
• Provide superior customer service to employees using our customer service portal by resolving Tier 2 queries
• Liaise effectively and collaboratively with stakeholders and other support teams to resolve issues
• Maintain appropriate level of process, program, and policy knowledge in order to assist Employees and Managers
• Bring process optimisation ideas to meet our efficiency goals
• Other duties and project work as required
  

Required Skills/experience

• 2-4 year's work experience in an HR Data Management or HR operations role
• Experience with global HR Systems (Workday preferred)
• Must have strong understanding of data integrity and data privacy requirements
• Proven problem-solving skills with a passion for technology, process improvement, and continuous learning
• Excellent verbal and written communication skills
• Intermediate to Advanced knowledge of Excel
• Proven ability to diagnose a problem, informed by data and lead correction efforts
• Proven project management skills
• Exceptional customer service orientation
• Ability to prioritise competing priorities in a high-paced work environment
• Drives results and is solutions-oriented
• Ability to maintain confidentiality in all aspects of job responsibilities
• Exceptional time management, organisational, prioritisation and follow-up skills
• Works effectively in a team environment
  

Requirements For Success

• Problem Solving: uses rigorous logic to understand hidden problems and identify effective solutions without adding complexity
• Communication: Possess excellent presentation skills and comfort presenting to upper management
• Priority Setting: Ability to work well under pressure, handle multiple tasks in a fast-paced environment
• Customer Focus: Ability to work cross-functionally and manage multiple responsibilities with tight deadlines
• Detail Oriented: Focus on data accuracy and system integrity
• Trust: Demonstrated ability to handle highly sensitive data