Employee Data Specialist

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn t a buzzword it s a way of life. The world of work as we know it is changing and were looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforces core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic eraYou re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The ES Data Specialist is a member of the Workday & Onboarding Data Operations team and provides operational support to employees across all regions, acts as a trusted partner for the business ensuring an amazing employee experience. This role reports to Manager - Workday & Onboarding Data Operations and is critical to ensuring the success of our employees at Salesforce. Candidate shall have strong organisational skills with a high attention to detail, outstanding time management and communication skills, commitment to exceptional customer support and the ability to build relationships at every level of the organisation. This person must be comfortable dealing with highly sensitive and confidential matters. Our ideal candidate enjoys working in a dynamic and high-growth environment and has experience dealing with employee data in HR Operations role supporting a variety of HR disciplines.

Responsibilities:

The responsibilities of the ES Specialist include but are not limited to the following:

Data Management for all forms of Employee data
Process Manager Self-Service (MSS) transactions on WorkdayAudit Global Work Authorisation (GWA) for new hires and international transfersCase management - case triaging, adhering to TAT, meet CSAT expectationsContract management and BI ProcessPerforming data audits to ensure meeting clean data requirementsCreate and analyse various HR reportsExtend Support to Onboarding process - Data reporting, query managementSupport our centralised knowledge base within our employee portal; identify and close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employeesProactively identify process improvements and process redundancies, and collaborate towards an improved and more productive process that enhances the employee experienceProvide system testing support of employee tools as needed and also support on system enhancementsEnsure the accuracy of the internal Shared Services Community process documentationOwn data integrity of all employee change transactions by following the outlined peer review/audit processEnsure compliance with audit requirements by completing work correctly and timelyProvide superior customer service to employees using our customer service portal by resolving Tier 2 queriesLiaise effectively and collaboratively with stakeholders and other support teams to resolve issuesMaintain appropriate level of process, program, and policy knowledge in order to assist Employees and ManagersBring process optimisation ideas to meet our efficiency goalsOther duties and project work as required

Required skills/experience:

2-4 years work experience in an HR Data Management or HR operations role
Experience with global HR Systems (Workday preferred)Must have strong understanding of data integrity and data privacy requirementsProven problem-solving skills with a passion for technology, process improvement, and continuous learningExcellent verbal and written communication skillsIntermediate to Advanced knowledge of ExcelProven ability to diagnose a problem, informed by data and lead correction effortsProven project management skillsExceptional customer service orientationAbility to prioritise competing priorities in a high-paced work environmentDrives results and is solutions-orientedAbility to maintain confidentiality in all aspects of job responsibilitiesExceptional time management, organisational, prioritisation and follow-up skillsWorks effectively in a team environment

Requirements For Success:

Problem Solving: uses rigorous logic to understand hidden problems and identify effective solutions without adding complexity
Communication: Possess excellent presentation skills and comfort presenting to upper managementPriority Setting: Ability to work well under pressure, handle multiple tasks in a fast-paced environmentCustomer Focus: Ability to work cross-functionally and manage multiple responsibilities with tight deadlinesDetail Oriented: Focus on data accuracy and system integrityTrust: Demonstrated ability to handle highly sensitive data

Unleash Your Potential

When you join Salesforce, you ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future but to redefine what s possible for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactlyIt means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.