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1.0 - 3.0 years
1 - 2 Lacs
Gurugram
Work from Office
Outbound/Inbound Calling Make a minimum of 6080 outbound calls per day to assigned leads (warm and cold) provided by marketing or CRM. Respond promptly to inbound inquiries (calls, web form submissions) and qualify each prospect. Log all call detailslead status, outcome, next-stepsin the CRM or lead-tracking sheet immediately after each interaction. Lead Qualification & Discovery Ask probing, open-ended questions to uncover each lead’s beauty needs (e.g., skin type, concerns, preferred format). Determine buying intent, budget range, and decision timelines. Classify leads accurately as “Qualified,” “Unqualified,” “Follow-Up,” or “Decision Pending.” Product Presentation & Consultation Present product features, benefits, and usage recommendations clearly and enthusiastically. Educate prospects on how our formulations address their specific skin/hair concerns. Highlight current promotions, bundle offers, and loyalty-program advantages to incentivize purchase. Objection Handling & Closing Listen actively to objections (price sensitivity, brand comparisons, shipping concerns) and respond with concise, benefit-focused rebuttals. Use proven closing techniques (e.g., assumptive close, limited-time-offer close) to guide the prospect toward a decision. Secure commitment by obtaining payment details or booking a follow-up call if the prospect needs more time. Follow-Up & Relationship Management Schedule and execute follow-up calls or messages for prospects who requested more information or needed to consult before purchasing. Send personalized emails or SMS (templated) after calls to reinforce key talking points and share product links. Maintain a detailed call-back schedule to ensure no lead is neglected; aim for at least three meaningful touchpoints per qualified lead. Sales Reporting & Target Achievement Meet or exceed weekly/monthly sales targets (e.g., X units sold or Y in revenue). Track daily call metrics (calls made, leads qualified, demos scheduled, sales closed) and share updates in the daily/weekly sales-reporting format. Provide feedback to the sales manager on script effectiveness, lead quality, and market trends. CRM & Data Management Enter and update all lead information, call notes, purchase details, and next-steps in the CRM system (or designated spreadsheet) in real time. Ensure data accuracy by verifying contact details and purchase history before finalizing an order. Generate simple CRM reports (e.g., conversion rate, average call duration, top objections) to identify areas for improvement. Collaboration & Continuous Improvement Participate in weekly sales-team huddles to share challenges, insights, and success stories. Work with the marketing team to suggest improvements in lead-generation campaigns, email templates, and ad copy based on prospect feedback. Attend periodic product-training sessions to stay updated on new launches, ingredient benefits, and competitive differentiators.
Posted 3 months ago
2.0 - 4.0 years
4 - 6 Lacs
Hyderabad
Work from Office
Role & responsibilities SECRETARIAL AND ADMINISTRATIVE SERVICES Manage and maintain CCE diaries and email accounts, ensuring timely responses Filters emails, highlight urgent correspondence, and print attachments as necessary. Receive and respond to emails promptly, maintaining professionalism and confidentially Take dictation and transcribe documents accurately and efficiently. Handle any other confidential assignments delegated by CCE with discretion and attention to detail. SCHEDULING MEETINGS Manage the active calendar of appointments, scheduling meetings and ensuring all necessary documents are prepared beforehand. Plan and organise meetings and conferences, including venue arrangements and logistics. Prepare meetings agendas, attend meetings, and record minutes, capturing action points effectively. Prepare letters and documents as instructed by superiors, maintaining clarity and precision in communication. Communicate with internal and external stakeholders to coordinate meeting logistics and arrangements. Streamlined coordination and communication across departments will enhance operational efficiency and reduce the risk of technical issues. ATTENDING NEW PROJECTS EXISTING PROJECTS EXPANDING WORKS. Maintain accurate records of both paper and electronic correspondence regularly, ensuring confidentaility and accessibility. Perform effective office management tasks such as filling correspondence, and maintenance of all files, ensuring systematic organisation and easy retrieval of document. Preferred candidate profile Minimum 2 years of experience as a Personal Assistant preferably in Technical Field
Posted 3 months ago
0.0 - 2.0 years
0 - 2 Lacs
Mumbai, Maharashtra, India
On-site
Perform data entry and maintain accurate records in internal systems Process and verify transactions, applications, or documentation as per defined protocols Handle documentation, filing, and backend processing tasks Assist in preparing operational reports, dashboards, and MIS Coordinate with front-office, finance, or compliance teams for information exchange Monitor emails and respond or escalate as needed Maintain confidentiality and adhere to data security standards Support audits and other administrative functions as required Experience in NBFC and P2P preferred Proficient in MS Office Good typing speed and attention to detail Strong organizational and time management skills Excellent written and communication skills
Posted 3 months ago
0.0 - 1.0 years
3 - 15 Lacs
Mumbai, Maharashtra, India
On-site
Rolesand Responsibilities : - Excellent written and verbal communication in English - Freshers or experience into handling call and emails will do - Should be comfortable working on Sundays incase if there are any project's
Posted 3 months ago
0.0 - 2.0 years
1 - 4 Lacs
Jaipur
Work from Office
We are hiring for International Email Process Jaipur CTC + IJP (Internal Job Posting) (It is work from office only) Travel Tickets + 14 Days guest house + Relocation Bonus(Applicable for candidates relocating to Jaipur) Candidate has to relocate to Jaipur within a week after selection. Note: Please don't apply if you are not comfortable to relocate. Graduate + min. 6 months of experience is required. Skills required - Excellent English + BPO experience preferred Salary - 36,000 to 38,000 per month based on experience level Working - 5.5 days & Rotational Shifts Cab facility available for females only after training. Deductions PF, Gratuity and Mediclaim from fixed CTC . Benefits:- Guest House Stay for 14 days for outstation candidates. Candidate can apply for an IJP (Promotion) after 9 months. Salary increments every year basis performance Relocation Bonus ** Commerce background candidates will be preferred**
Posted 3 months ago
0.0 - 3.0 years
0 - 2 Lacs
Vadodara
Work from Office
The Office Assistant will be responsible for managing key back-office operations including quotations, purchase orders, invoicing, dispatch coordination, and customer communication. The role demands proficiency in basic computer applications, excellent organizational skills, and the ability to work independently in a dynamic environment. Key Responsibilities Prepare and send quotations to customers; follow up to ensure timely responses. Verify purchase orders and generate internal work orders. Create invoices and manage E-way bills in compliance with company policies. Coordinate dispatch activities and track shipments to ensure timely delivery. Respond promptly to customer emails and maintain clear communication. Follow up on payments and assist in processing financial transactions. Perform data entry tasks related to sales and purchase transactions using Excel. Provide marketing support by managing platforms such as India-Mart and Trade India, and liaising with the sales team to follow up with customers. Work independently with minimal supervision, adhering to deadlines and company standards. Candidate Profile Male candidate, preferably under 30 years of age. Bachelors degree in Commerce (B.Com) or any related discipline. 0-3 years of experience in a back-office role within a manufacturing or trading organization preferred; freshers may be considered. Proficient in Microsoft Word, Excel, and internet applications. Excellent written and verbal communication skills. Strong organizational skills with attention to detail. Ability to multitask and manage time efficiently. Compensation Depends on the experience and interview For freshers : 15-16k per month For experienced : upto 21k per month Job Location: GIDC MAKARPURA BARODA , candidates from the radius of 10km will be preferred.
Posted 3 months ago
1.0 - 3.0 years
1 - 4 Lacs
Bengaluru
Hybrid
Job description About the Role: We are seeking a proactive, detail-oriented, and highly organized Executive Assistant to support our senior leadership team. The ideal candidate will have prior experience in a similar role, possess exceptional communication skills, and demonstrate proficiency in Microsoft Outlook and other productivity tools. This is a key support role requiring discretion, reliability, and the ability to manage multiple priorities in a fast-paced environment. Key Responsibilities: Manage executive calendars using Microsoft Outlook schedule meetings, appointments, and travel arrangements Coordinate internal and external meetings, conferences, and events Act as the point of contact between executives, clients, and internal teams Prepare meeting agendas, take minutes, and follow up on action items Support with expense reports, timesheets, and invoice tracking Handle confidential information with integrity and discretion Assist in project coordination and tracking as needed Required Skills & Qualifications: Bachelors degree or equivalent experience 1+ years of experience in an Executive Assistant or Administrative Support role Proficient in Microsoft Office Suite (especially Outlook, Word, Excel, PowerPoint) Excellent written and verbal communication skills Strong organizational and time management abilities Ability to work independently and prioritize tasks effectively High level of professionalism, discretion, and judgment. Regards Nithin N Contact Number: 8660251618 Mail ID: nnithin@astoncarter.com.
Posted 3 months ago
2.0 - 5.0 years
3 - 6 Lacs
Noida
Work from Office
Role & responsibilities Respond to customer queries via email, providing prompt and professional resolution. Allocate incoming payments from B2B customers accurately against outstanding invoices. Carry out batch invoicing, ensuring accuracy and timeliness. Adhere to internal processes and systems to ensure effective debt recovery and minimize overdue accounts. Handle client queries related to invoicing and credit control, maintaining high standards of customer service and meeting agreed service levels. Liaise with Business Development Managers and other internal departments as needed to resolve account issues. Perform BSP (Billing and Settlement Plan) reconciliation. Create and maintain accurate and up-to-date credit control reports. Proactively chase overdue and overlimit accounts to ensure timely payments. Execute other ad hoc duties as assigned by the management team. Adhere to processes and systems which lead to the efficient recovery of debt, minimizing debtor days/overdue debt. To deal with client queries in relation to invoicing and credit control efficiently, delivering excellent customer service, ensuring that requirements are met and SLAs achieved. To assist the Credit Control Manager and Senior Credit Controller with all aspects of credit management, including liaison with Business Development Managers and other areas of the business as required. To assist the offshore team with collections and client queries as required. To ensure that audit requirements are met. Other ad hoc duties as required. Preferred candidate profile Credit control experience. Good excel skills and knowledge of other Microsoft Applications Strong communication skills able to work with both external and internal customers. Problem solving skills Background in Travel industry would be an advantage.
Posted 3 months ago
1.0 - 5.0 years
2 - 2 Lacs
Hyderabad
Work from Office
Role & responsibilities Customer Service & Front Desk Operations Greet members and guests with a friendly and professional attitude Handle check-ins, sign-ups, and membership inquiries Answer phone calls, respond to emails, and manage walk-in questions Administrative Support Maintain accurate member records and update the database Manage appointment bookings for personal training or classes Handle payments, issue receipts, and track attendance logs Ensure the front desk and lobby area remain clean and organized Sales & Membership Management Promote membership plans, classes, and add-on services Provide facility tours to potential clients and explain offerings Follow up with leads and assist in meeting monthly sales targets Upsell products such as supplements, merchandise, or training packages Coordination & Reporting Coordinate with trainers and staff regarding member needs Report daily activity, attendance, and sales to the manager Ensure all front desk operations start smoothly in the morning shift Preferred candidate profile Freshers are welcome to apply Unmarried candidates preferred due to flexible shift availability Candidates living nearby or with easy commute access Willingness to work on weekends or public holidays if needed Quick learners with a proactive approach to handling responsibilities Comfortable working in a fast-paced, client-facing environment
Posted 3 months ago
3.0 - 5.0 years
2 - 3 Lacs
Kolkata
Work from Office
WE ARE HIRING FOR OUR CLIENT COMPANY Good communication skill in English, Knowledge in Computer, Received regular reports, Administration, Client Handling, Vendor Management, Handling the emails. ONLY MALE Location- Kolkata CALL- 7001294477 (WP) Required Candidate profile Candidate Should Have English Medium school Background. Female Only
Posted 3 months ago
0.0 - 1.0 years
1 - 3 Lacs
Mumbai, Mumbai Suburban, Mumbai (All Areas)
Work from Office
Job description Process:- SBI LIFE INSURANCE (Telesales) Sal - 15k to 30k Good Communication Freshers/Experienced both can apply. Min qualification- Graduate Freshers or any Telesales experience with Excellent Comms skills Shift: 9:30AM to 6:30PM Required Candidate profile Min qualification-HSC How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Rohan:- 8177871758
Posted 3 months ago
1.0 - 4.0 years
1 - 2 Lacs
Navi Mumbai
Work from Office
We are seeking a detail-oriented and customer-focused Email Support Executive to handle inbound customer queries and service requests via email. The ideal candidate should have excellent written communication skills, a proactive approach to problem-solving, and the ability to provide accurate and timely responses in a professional tone. Role & responsibilities Respond to customer inquiries via email in a clear, professional, and timely manner. Analyze customer issues and provide accurate, relevant solutions or escalate to appropriate departments when required. Maintain detailed and organized records of customer interactions using CRM or ticketing systems. Follow predefined workflows and standard operating procedures (SOPs) to ensure service quality and consistency. Coordinate with internal teams (tech support, sales, logistics, etc.) to resolve issues and provide updates to customers. Meet daily productivity and quality targets (response time, resolution time, customer satisfaction). Identify recurring issues and suggest process improvements or knowledge base updates. Stay updated with product or service offerings, policy changes, and internal tools. Preferred candidate profile Diploma or Bachelors degree in any discipline (preferred: communications, business, or related fields). 1–4 years of experience in email or customer support roles.
Posted 3 months ago
1.0 - 10.0 years
3 - 7 Lacs
Thane, Maharashtra, India
On-site
Vibrantzz Management Services - Hiring for International BPO for Customer Service - Voice Job Opportunity for Graduate pass out in the year 2024 and 202 5 Job Role - Customer Service Executive ( Voice ) Location - Mumbai, Navi Mumbai and Thane Salary - Rs 20,0000 to Rs 50,000. Job Requirements -Candidate with HSC + 6 months experience or Graduate fresher can apply for the job -Candidate with Excellent communications required -Candidate should be comfortable joining within 15 days -Candidate should be comfortable with rotational night shifts -Candidate should have all the documents for Education and Work Experience -Candidate should be within the Transport Boundary of the company. Role and Responsibility -Candidate will be assisting the customers on the calls with their queries or issues. -Candidate will be understanding the problems and providing suitable resolution. Transportation facility available Medical Insurance also available for the employees Job Opportunity for Graduate pass out in the year 2024 and 2025 Interested candidates can call us OR WhatsApp us on Contact No :81040 26452 Regards Trupti Barthwal Vibrantzz Management Services
Posted 3 months ago
2.0 - 6.0 years
2 - 4 Lacs
Greater Noida
Work from Office
Job Title: Receptionist Location: GLA University, Greater Noida Campus Employment Type: Full-Time About GLA University: GLA University is a premier institution dedicated to academic excellence, holistic development, and student success. Our Greater Noida campus is a dynamic and welcoming environment where every team member plays a vital role in supporting our mission. We are seeking a courteous and professional Receptionist to be the face of our campus, delivering outstanding front-desk service and administrative support. Key Responsibilities: Serve as the first point of contact by warmly welcoming visitors, students, and staff, ensuring a positive and professional impression of the university. Efficiently manage incoming calls, directing them to the appropriate departments and accurately conveying messages. Provide clear, up-to-date information on academic programs, campus amenities, university events, and general inquiries. Support new student registration by collecting and verifying all required documentation and data. Coordinate appointments, meetings, and room bookings, ensuring smooth scheduling and logistical arrangements. Oversee the distribution of incoming and outgoing mail, ensuring timely and accurate delivery to relevant departments. Maintain a clean, organized, and well-stocked reception area to reflect the universitys standards of hospitality. Manage the issuance of visitor badges while ensuring all security procedures are diligently followed. Offer administrative assistance to various departments, including document preparation, data entry, and records management. Work collaboratively with team members to promote smooth communication and coordination across university departments. Candidate Requirements: Bachelors degree in any discipline is essential. Previous experience in a receptionist or similar front-desk/customer service role is preferred. Strong communication skills, both written and verbal, with fluency in English and Hindi. Courteous, approachable, and professional demeanor with a passion for delivering outstanding service. Ability to multitask effectively while managing time and priorities in a dynamic environment. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) is required. Strong interpersonal skills and the ability to work comfortably with people at all organizational levels. Discreet and reliable in handling sensitive and confidential information. Familiarity with standard office equipment (printers, copiers, phone systems). Knowledge of the university's academic offerings and campus facilities is a plus. How to Apply: Interested candidates should submit their updated resume to vedika.sharma@gla.ac.in by June 06th 2025. Please mention Receptionist - Greater Noida Campus in the subject line. Join GLA University and be a part of a vibrant academic community committed to excellence and innovation.
Posted 3 months ago
2.0 - 4.0 years
3 - 5 Lacs
Surat
Work from Office
Role & responsibilities General Administration: Manage front desk operations, handle incoming calls, emails, and visitors. Maintain office supplies inventory and coordinate procurement. Oversee office cleanliness, maintenance, and vendor coordination. Ensure maintenance of records and filing systems (physical and digital). Documentation & Compliance Support: Assist in the preparation and submission of labour law compliance documents. Coordinate with field staff or clients for collection and dispatch of statutory documents (PF, ESI, PT, etc.). Maintain client files and support the compliance team with documentation needs. HR & Staff Coordination: Support recruitment processes, onboarding, and attendance tracking. Maintain employee records, leave applications, and monthly reports. Assist in organizing training sessions, meetings, and internal events. Client & Team Support: Coordinate with clients for documentation, appointments, or follow-ups. Schedule internal meetings, take minutes, and distribute action items. Liaise with external consultants and service providers as needed. Reporting & MIS: Prepare periodic reports related to administrative expenses, inventory, and compliance status. Assist with data entry, report generation, and record reconciliation. Preferred candidate profile Bachelor's degree in Business Administration, Commerce, or related field. 2+ years of experience in an administrative role (experience in a legal, consulting, or compliance firm preferred). Excellent communication and interpersonal skills. Proficiency in MS Office (Word, Excel, PowerPoint) and Google Workspace. Strong organizational and multitasking abilities. Discretion and confidentiality in handling sensitive information.
Posted 3 months ago
0.0 years
2 - 3 Lacs
Chennai
Work from Office
Job Title: MedicoLegal Scheduler Night Shift (Full-Time, Onsite) Location: Chennai Shift: 6:30 PM 3:30 AM IST (8 hours inclusive of breaks) Work Mode: Onsite only (No Work from Home) Important Note: Do not apply unless you have read the entire description, responsibilities, and requirements. We are looking for someone who is serious, committed, and genuinely interested in contributing to our team. About the Role: We are looking for a dedicated and proactive individual to join our team as a MedicoLegal Scheduler . This is a full-time night shift position that involves providing administrative and coordination support for medicolegal cases. You will work closely with legal teams, physicians, and expert witnesses based in the US. This is not just a job, it's an opportunity for someone who truly needs it , is willing to learn, and wants to grow with a purpose-driven team. No prior experience is required; freshers are welcome , but attitude, commitment, and clarity of mind are non-negotiable. Key Responsibilities: Calendar Management: Schedule and manage medical and legal appointments, including depositions, consultations, and court appearances. Email Coordination: Draft, manage, and respond to communications with clients and legal teams efficiently and professionally. Scheduling & Rescheduling: Maintain and update schedules, handle cancellations, and coordinate with multiple stakeholders to avoid conflicts. Administrative Support: Assist with documentation, respond to inquiries, and ensure timely case progress updates. Compliance & Confidentiality: Adhere to ethical and legal standards when handling sensitive medical and legal information. Client Communication: Maintain professional communication with US-based clients, acting as a reliable point of contact. Resource Allocation Support: Help manage and allocate internal resources effectively for medico-legal service delivery. Who We Are Looking For: Someone who: Has excellent written and spoken English skills Is a quick learner and adapts easily to new systems Can manage emails, calls, and calendars with high accuracy Brings positive energy, accountability, and respect into the team Is committed to the night shift and ready for long-term association Demonstrates basic medical understanding (non-radiology focused) Strictly NO to candidates who are: Gossipers or egoistic and rude Lazy, negative-minded, or show resistance to learning Involved in multiple jobs/freelance projects and lack commitment Applying just for the sake of it without a real need or interest Eligibility: Any discipline with a basic understanding of medical concepts High fluency in English (written and spoken) Fresh graduates (2022, 2023, 2024) preferred Willing to work the night shift permanently from our office Why Join Us? At our core, we're not just a team, we're a supportive community that believes in growing together. We care deeply about the well-being of our team members and strive to create a respectful, positive, and empowering work environment. Here, your ideas are heard , your efforts are recognized , and your personal and professional development is nurtured every step of the way . Whether it's learning new skills, tackling challenges, or stepping into leadership, we’ll guide and support you as you grow. If you're someone who values purpose, teamwork, and integrity , you'll find your place with us and build not just a career but a meaningful journey.
Posted 3 months ago
0.0 - 5.0 years
1 - 3 Lacs
Mumbai, Mumbai Suburban, Mumbai (All Areas)
Work from Office
Process: Zee5 Chats & Email - Min HSC candidates can apply - Candidate should be able to read, write and Speak Good/excellent English - Salary up to 20,000 In-hand Male Candidates Candidate should be ok with the Night shift (5:00 TO 2:00 AM) Required Candidate profile - Immediate Joiner - 1 Rotational Week off - Up to 20,000 in hand (Salary will be closed on the basis of the candidate’s skillset and previous package) More Detail Call:-HR Rohan:- 8177871758
Posted 3 months ago
3.0 - 8.0 years
3 - 8 Lacs
Jaipur, Delhi / NCR, Mumbai (All Areas)
Work from Office
Supports daily office tasks including filing, calls, visitor reception, and supply management. Organizes meetings, events, and travel for smooth office operations.
Posted 3 months ago
1.0 - 3.0 years
1 - 1 Lacs
himachal, north east
Work from Office
Greet & welcome guests/clients in a professional & friendly manner Answer & manage incoming phone calls and emails promptly Handle visitor registration and maintain visitor logs Manage appointment scheduling and coordinate with relevant departments Required Candidate profile Maintain the reception area, ensuring it is tidy and presentable Provide information about services, facilities, and directions as needed To Apply: Whatsapp-7877714879; 8529925583
Posted 3 months ago
2.0 - 6.0 years
3 - 5 Lacs
Bengaluru
Work from Office
Collaborate with the team to document customer requirements for sales purposes. Product coding and preparing quotations in collaboration with respective Customer Facing Managers (CFMs). Generate Proforma Invoices, (SAP knowledge preferred). Coordinate the in-house teams and arrange product samples for customers participating in tenders. Prepare comprehensive tender documentation. Generate and analyze Management Information System (MIS) data, requiring advanced Excel skills. Demonstrate effective communication skills in English, Kannada, and Hindi. Take ownership of assigned tasks and ensure the timely delivery of commitments. Exhibit adaptability to handle time-challenging tasks.
Posted 3 months ago
0.0 - 1.0 years
0 - 3 Lacs
Surat
Work from Office
Handle, manage & resolve customer query through WhatsApp, calls, e-mails etc communication platforms. Managing inbound and outbound calls/chats/e-mails or any other communication channel as per company policy in a timely manner.
Posted 3 months ago
0.0 - 5.0 years
1 - 3 Lacs
Mumbai, Mumbai Suburban, Mumbai (All Areas)
Work from Office
Process: Zee5 Chats & Email - Min HSC or Graduate candidates can apply - Candidate should be able to read, write and Speak Good/excellent English - Salary up to 22k Male Candidates Candidate should be ok with the Night shift (5:00 TO 2:00 AM) Required Candidate profile - Immediate Joiner - 1 Rotational Week off - 15,000 to 20,000 in hand (Salary will be closed on the basis of the candidate’s skillset and previous package) More Detail Call:-HR Rohan:- 8177871758
Posted 3 months ago
1.0 - 6.0 years
3 - 3 Lacs
Mumbai
Work from Office
Urgent Hiring For "Banking Operations Executive" Experience - Minimum 1 year of Email Shift- Rotational Excel experience is required.{ VLOOKUP, HLOOKUP, PIVIOT TABLE} Package - 3 LPA - 3.5 LPA location - Chandivali HR Arti 9522754537
Posted 3 months ago
0.0 - 4.0 years
1 - 4 Lacs
Bengaluru
Work from Office
Hiring Alert at AXA Global Business Services (AXA GBS) !! Join us for a Walk-In Drive for International Voice Process, Chat Support & Email Support Process on 26th May 2025 and 29th May 2025. Work Location: Ecopolis, Yelahanka & Manyata Tech Park (depending on business need) Shift Timings: Rotational Shifts (between 7:45 AM and 1:30 AM) Working Days: 5 days working with 2 days rotational off Education: Graduate (Candidates from MBA/MCA/BCA/B. E./BTech/MTech/B.Sc. CS/B.Sc. IT are NOT eligible) Notice Period: 0 to 15 days
Posted 3 months ago
2.0 - 5.0 years
1 - 3 Lacs
Navi Mumbai, Mumbai (All Areas)
Work from Office
Experience: 2 Years Education: Graduate B.COM Job Type: Full-Time Department: Customer Support / Operations Key Responsibilities: Handle and resolve customer complaints through email, phone, and chat channels within defined Service Level Agreements (SLAs) . Utilize MS Office Suite (Word, Excel, Outlook) for documentation, communication, and reporting. Maintain accurate documentation and reports related to customer queries, complaints, and resolutions. Prepare and share periodic reports highlighting trends, issues, and resolution status with relevant stakeholders. Continuously update the internal knowledge base with common issues and standardized responses. Ensure strict adherence to company policies , quality standards, and customer service protocols. Required Skills: Strong communication and interpersonal skills Attention to detail and strong documentation/reporting abilities Ability to work independently and collaboratively in a team Interested candidates are requested to share their CVs at Ravina.devalia@aarvaglobal.in
Posted 3 months ago
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