Naturaltein Lng Private Limited

We are looking for a highly organized and detail-oriented Operations Manager to oversee marketplace operations, ensuring seamless order processing, inventory management, listing optimization, and compliance with marketplace guidelines. The ideal candidate will work closely with internal teams, logistics partners, e-com clients and marketplace platforms to drive operational efficiency and improve customer experience. Key Responsibilities: - Order & Inventory Management - Oversee order processing, inventory planning, and stock tracking across all marketplaces & e-com clients. - Collaborate with warehouse and supply chain teams to manage inventory effectively. - Track returns, process CN/transfer orders, and raise claims for lost or damaged stock. - Listing Management & Optimization - Coordinate content creation for new listings, ensuring compliance with marketplace guidelines (including listing images, features, description A+ content, brand story, etc.) - Creating new listings on marketplaces accurately. - Monitor listing scores and optimize them as needed. - Execute listing strategies, including mergers/splits, combo creation, A/B testing, and keyword optimization. - Update the Brand Store with every new listing. - Customer Insights & Performance Monitoring - Track and analyze product reviews, customer complaints, and identify areas for improvement. - Ensure timely resolution of customer queries and complaints. - Generate and maintain reports on marketplace performance metrics. - Promotions & Pricing Control - Plan and execute deals, coupons, and promotions (e.g., Buy X Get Y). - Monitor pricing to prevent unauthorized discounts. - Keep track of marketplace sellers to ensure only authorized sellers list company products. - Data & SOP Management - Maintain and update the master database for all SKUs. - Establish and refine operational SOPs for marketplace management. - Maintain the keyword master database for listing optimization. - Product information sheet to be filled & provided to e-com clients as required. - Logistics & Fulfilment - Coordinate with shipping and logistics partners to optimize delivery timelines and costs. - Retail Order Processing - As & when marketplace operations are set & running smoothly Technical Competence: · Advanced Microsoft Excel · Microsoft word · Microsoft power point · Brownie points; EASY ECOM Skills & Qualifications: - Strong analytical and problem-solving skills. - Excellent communication and interpersonal skills. - Experience with e-commerce platforms and marketplaces. - Proficiency in data analysis and reporting tools. - Knowledge of inventory management and supply chain processes. - Experience in customer service and problem resolution. - Ability to work independently and as part of a team. - Strong organizational and time management skill Job Type: Full-time Pay: ₹40,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person

As a Customer Support Representative at Naturaltein, you will play a crucial role in delivering exceptional service to our valued customers. You will be responsible for handling inbound and outbound calls, addressing product inquiries, processing orders, managing returns, and providing general support. Your ability to resolve customer issues efficiently and professionally will be key to ensuring customer satisfaction. Your day-to-day tasks will involve maintaining accurate records of customer interactions, collaborating with internal teams to address customer concerns promptly, and delivering excellent after-sales service to enhance customer retention. Your effective communication skills in both Hindi and English will be essential in engaging with customers effectively. Ideally, you should have prior experience in a customer support or telecalling role, along with basic computer knowledge for CRM and email handling. Your ability to remain calm and professional during challenging interactions, coupled with a positive attitude and a team-player mindset, will contribute to your success in this role. In return, we offer a competitive salary of 25,000 per month (in-hand), a friendly and growth-focused work environment, and the opportunity to be part of a reputed and fast-growing brand in the health & wellness industry. This full-time position offers a day shift schedule and requires in-person work at our location. Join our team at Naturaltein and be a part of our commitment to providing high-quality, clean, and effective supplements while delivering exceptional customer support to our valued clientele.,