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Alldigi Hiring For Semi Voice Process- Chennai Location

Alldigi Hiring For Semi Voice Process- Chennai Location

Alldigi Tech

1 - 5 years

1 - 3 Lacs

Chennai

Posted:4 days ago| Platform:

Apply

Skills Required

Escalations Email Process Chat Process Calls Handling Query Handling Email Handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Details

Greeting from Alldigi Tech!!!

Job Title:Customer Care Executive (Escalation chat and mails handling)

English and Kannada or Telugu or Malayalam or Hindi

Key Responsibilities:

Handle escalated customer inquiries and complaints with professionalism and efficiency.
Investigate and resolve complex customer issues in a timely manner to ensure customer satisfaction.
Provide guidance and support to junior customer care representatives in resolving escalated cases.
Collaborate with other departments to address recurring customer concerns and implement solutions.
Maintain accurate records of customer interactions and escalations for future reference and analysis.

Requirements:

Bachelor's degree or equivalent.
Proficiency in English with fluency in
Kannada, Malayalam, Hindi, Telugu and Tamil.
Minimum 2 years of experience in customer handling, with a focus on managing escalations.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and the ability to remain calm under pressure.
Immediate joiners preferred.
Working Conditions:
Salary: 18,000 to 21,000 per month
Fixed shift: 9:30 AM to 6:00 PM (9 hrs)
6 days working days (Sunday fixed week-off)

Interested Candidates ping your resumes through: Akshaya HR

mail@Akshaya.A@Allsectech.com

Call or Whatsapp@ 8122910504

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