Job
Description
About the Role: We are looking for a highly organized and results-driven Ecommerce Operations Manager to oversee the end-to-end operations of our online business. You will be responsible for ensuring seamless execution across inventory management, order fulfillment, logistics, platform integrations, and customer service—ensuring our customers receive the best possible experience. Key Responsibilities: Order & Fulfillment Management: Ensure timely and accurate processing, packaging, and shipping of customer orders across multiple marketplaces and platforms. Inventory Management: Monitor stock levels, manage replenishment schedules, coordinate with suppliers and warehouses, and prevent stockouts or overstocking. Marketplace & Platform Oversight: Manage operational requirements for platforms such as Amazon, eBay, Shopify, Walmart, and others. Monitor listing health, pricing compliance, and performance metrics. Logistics Coordination: Work with 3PLs, couriers, and in-house logistics teams to streamline shipping, returns, and cost efficiency. Customer Experience & Support: Oversee customer support workflows to ensure fast and helpful responses, handling escalations, and improving satisfaction scores. Process Optimization: Identify inefficiencies and develop SOPs and automations to improve speed, accuracy, and scalability of ecommerce operations. Team Collaboration: Work closely with marketing, product, finance, and warehouse teams to align operations with overall business strategy. Requirements: Bachelor's degree in Business, Supply Chain, Ecommerce, or related field 3+ years of experience in ecommerce operations or supply chain management Strong experience with ecommerce platforms (Amazon Seller Central, Shopify, etc.) Familiarity with order management and ERP systems Excellent organizational, analytical, and communication skills Data-driven mindset with a proactive approach to problem-solving Experience managing teams and external vendors is a plus Preferred Qualifications: Knowledge of international logistics and customs Experience working with tools like ShipStation, Linnworks, ChannelAdvisor, or similar Exposure to DTC and B2B ecommerce Passion for ecommerce, retail tech, and process optimization What We Offer: Competitive salary Flexible work hours (remote) Opportunity to grow in a fast-paced, digital first company Collaborative team culture and flat hierarchy Show more Show less
