About the Role: We are looking for a highly organized and results-driven Ecommerce Operations Manager to oversee the end-to-end operations of our online business. You will be responsible for ensuring seamless execution across inventory management, order fulfillment, logistics, platform integrations, and customer service—ensuring our customers receive the best possible experience. Key Responsibilities: Order & Fulfillment Management: Ensure timely and accurate processing, packaging, and shipping of customer orders across multiple marketplaces and platforms. Inventory Management: Monitor stock levels, manage replenishment schedules, coordinate with suppliers and warehouses, and prevent stockouts or overstocking. Marketplace & Platform Oversight: Manage operational requirements for platforms such as Amazon, eBay, Shopify, Walmart, and others. Monitor listing health, pricing compliance, and performance metrics. Logistics Coordination: Work with 3PLs, couriers, and in-house logistics teams to streamline shipping, returns, and cost efficiency. Customer Experience & Support: Oversee customer support workflows to ensure fast and helpful responses, handling escalations, and improving satisfaction scores. Process Optimization: Identify inefficiencies and develop SOPs and automations to improve speed, accuracy, and scalability of ecommerce operations. Team Collaboration: Work closely with marketing, product, finance, and warehouse teams to align operations with overall business strategy. Requirements: Bachelor's degree in Business, Supply Chain, Ecommerce, or related field 3+ years of experience in ecommerce operations or supply chain management Strong experience with ecommerce platforms (Amazon Seller Central, Shopify, etc.) Familiarity with order management and ERP systems Excellent organizational, analytical, and communication skills Data-driven mindset with a proactive approach to problem-solving Experience managing teams and external vendors is a plus Preferred Qualifications: Knowledge of international logistics and customs Experience working with tools like ShipStation, Linnworks, ChannelAdvisor, or similar Exposure to DTC and B2B ecommerce Passion for ecommerce, retail tech, and process optimization What We Offer: Competitive salary Flexible work hours (remote) Opportunity to grow in a fast-paced, digital first company Collaborative team culture and flat hierarchy Show more Show less

Overview: We are seeking a skilled and detail-oriented FBA Specialist to join our team. The FBA Specialist will be responsible for managing and optimizing our Amazon FBA accounts to ensure maximum efficiency and profitability. This role requires a strong understanding of Amazon's platform, FBA processes, and inventory management. Responsibilities: Manage and monitor FBA inventory levels, ensuring adequate stock levels to meet customer demand while minimizing storage fees and out-of-stock situations. Optimize product listings for maximum visibility and conversion, including keyword research, title optimization, and product categorization. Analyze sales data and metrics to identify trends, opportunities, and areas for improvement. Implement pricing strategies to maximize sales and profitability, including regular price adjustments and promotions. Monitor and respond to customer reviews and feedback, addressing any issues promptly to maintain high seller ratings. Coordinate with suppliers and logistics partners to ensure timely and accurate shipment of products to Amazon fulfillment centers. Stay updated on Amazon's policies, guidelines, and best practices to ensure compliance and mitigate any risks. Collaborate with other team members, including marketing and customer service, to drive overall business growth and success on Amazon. Continuously seek opportunities to improve processes and streamline operations to enhance efficiency and scalability. Requirements: Bachelor's degree in Business, Marketing, or related field (preferred). Proven experience managing Amazon FBA accounts and optimizing sales performance. Strong analytical skills with the ability to interpret data and make data-driven decisions. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Detail-oriented with a focus on accuracy and efficiency in managing inventory and product listings. Familiarity with Amazon Seller Central and other relevant tools and software. Ability to adapt to a fast-paced and dynamic environment, with a proactive and problem-solving mindset. Understanding of e-commerce trends and best practices, particularly within the Amazon marketplace. Experience with inventory forecasting and demand planning is a plus. Show more Show less