Ecommerce Operation Manager

As an enthusiastic team member of the company, your role will involve overseeing end-to-end operations to ensure seamless processes. This includes managing procurement, inventory, warehousing, last-mile delivery, and customer support. Your responsibilities will also entail: - Developing and implementing operational strategies to enhance efficiency, reduce costs, and elevate customer satisfaction. - Utilizing data analytics to monitor performance, pinpoint bottlenecks, and drive continuous improvement across all operational functions. - Defining, tracking, and reporting on KPIs and KRAs for the teams under your supervision. - Recruiting, training, and mentoring team members to cultivate a culture of accountability and high performance. - Collaborating with cross-functional teams such as tech, marketing, and finance to support business growth and new initiatives. - Ensuring compliance with all statutory and regulatory requirements concerning operations, logistics, and customer service. - Managing vendor relationships and negotiating contracts to optimize procurement and logistics costs. - Designing and implementing scalable processes and SOPs for all operational activities. - Preparing and presenting regular reports and dashboards to senior management on operational performance and improvement plans. The company is a tech-driven organization dedicated to making good food affordable by eliminating middlemen. The company aims to create a sustainable business model that benefits consumers and producers alike. The core values of the company include a focus on constant innovation, seeking individuals with strong analytical and communication skills, and a commitment to creating a world where everyone has access to good food and a contented life. Rest assured, the company promises to prioritize your well-being and support you at all times.,