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Skills: Ecommerce Platforms, Digital Marketing, Sales Operations, Business Development, marketting and promotions, Inventory Management, Data Analysis, client engagemnet, Job title: Ecommerce Manager Location: Vaishali Nagar-Jaipur Experience: 3- 7 years Salary- 35,000- 60,000. Job Summary: The E-Commerce Officer will be responsible for managing and optimizing our presence across all e-commerce platforms, including but not limited to Amazon, Flipkart, and TATA Cliq online store. The ideal candidate will have a strong understanding of e-commerce best practices, digital marketing, and customer engagement strategies. This role requires a proactive and results-driven individual who can effectively coordinate with various departments to ensure seamless e-commerce operations. Key Responsibilities Platform Management: Manage product listings, descriptions, images, and pricing across multiple e-commerce platforms Ensure all products are accurately represented and optimized for searchability and conversion Monitor and analyze product performance and make data-driven decisions to improve sales and visibility Inventory and Order Management: Coordinate with the inventory team to ensure stock levels are maintained and accurately reflected online Oversee the order fulfillment process, ensuring timely and accurate delivery to customers Resolve any issues related to orders, including returns, refunds, and customer complaints Marketing and Promotions: Develop and implement e-commerce marketing strategies, including promotions, discounts, and advertising campaigns Collaborate with the marketing team to create and execute digital marketing initiatives, such as email campaigns and social media promotions Analyze campaign performance and adjust strategies as needed to maximize ROI Customer Engagement: Monitor customer feedback and reviews on e-commerce platforms, responding to inquiries and resolving issues promptly Implement strategies to enhance customer satisfaction and retention Gather and analyze customer data to identify trends and opportunities for improvement Reporting and Analysis: Generate regular reports on e-commerce performance, including sales, traffic, conversion rates, and customer behavior Conduct competitor analysis to stay informed about market trends and adjust strategies accordingly Provide insights and recommendations to senior management based on data analysis. Qualifications Bachelor's degree in Business Administration, Marketing, E-Commerce, or a related field. Proven experience in managing e-commerce platforms, preferably in a similar industry Strong understanding of SEO, SEM, and digital marketing principles Proficiency in using e-commerce management tools and platforms Excellent analytical and problem-solving skills Strong communication and interpersonal skills Ability to work independently and as part of a team in a fast-paced environment Attention to detail and a high level of organizational skills. Show more Show less
