E-Commerce Merchandiser

About Craft & Glory

• Craft & Glory builds rugged, timeless products — Goodyear welted boots, leather jackets, waxed canvas, and heritage denim. Each piece is handcrafted in small batches at our Gurgaon workshop. We are now looking for someone to help connect the dots between customers, production, and dispatch — ensuring every order, customization, and commitment runs smoothly.

Role Overview

bridge between the workshop, customer support, and dispatch team

track every order from placement to delivery

sharp coordination, strong follow-ups, and excellent attention to detail

Key Responsibilities -

Order Management

• Maintain and update the master order sheet daily (new orders, cancellations, custom orders, etc.).
• Create

  production order sheets

  for the workshop, ensuring clarity on size, leather, color, sole, customization, etc.
• Track

  order progress

  from cutting → stitching → finishing → quality check → dispatch.
• Flag delayed or at-risk orders early and push the workshop for delivery.
• Coordinate with dispatch for ready orders and ensure tracking details are updated.

Production Coordination

• Serve as the single point of communication between workshop and office.
• Create and update

  red sheets

  for delayed or problematic orders.
• Maintain

  promissory sheets

  for committed dispatch dates.
• Track availability of materials, soles, leathers, and accessories — escalate shortages in advance.
• Ensure that special or customized orders are clearly communicated to workshop teams.

Customer & Support Coordination

• Work closely with the customer support team to provide accurate timelines.
• Share daily or weekly updates on delayed, customized, or high-priority orders.
• Ensure all customer promises made (size exchanges, custom fits, repair jobs, etc.) are scheduled and completed.

Reporting & Analysis

• Maintain dashboards for:
• Total orders in process
• Orders delayed vs. on-time
• Materials out of stock
• Custom orders in queue
• Prepare weekly reports for management on production performance and delivery timelines.

Skills & Requirements

• 2–4 years of experience in

  e-commerce operations, merchandising, or production coordination

  .
• Strong command of

  Excel / Google Sheets

  and basic data management.
• Good understanding of order flow in manufacturing-led e-commerce (fashion, footwear, or leather goods preferred).
• Excellent communication and follow-up skills — proactive in chasing updates.
• Extremely organized and reliable with a problem-solving mindset.
• Comfortable working closely with workshop staff, office team, and customer support.