Job Title: Fashion Designer Location: Gurugram, Haryana Job Type: Full-Time About Craft and Glory: Craft and Glory is a premium brand specializing in meticulously crafted leather goods, and accessories, now entering heritage workwear. At Craft and Glory, every piece tells a story of heritage, durability, and style. We’re seeking a passionate and skilled Fashion Designer to help shape the future of our collections and elevate our brand to new heights. Job Summary: As a Fashion Designer at Craft and Glory, you will lead the creative vision for our leather goods and upcoming apparel collections, blending timeless designs with innovative techniques. You will work closely with our team of skilled artisans to design premium leather jackets, footwear, accessories, and clothing that reflect our brand’s heritage and commitment to excellence. Key Responsibilities: Design and Development Research and analyze industry trends, customer preferences, and historical inspirations to create innovative, timeless designs for clothing, leather jackets, boots, and accessories. Conceptualize and develop seasonal collections, including sketches, mood boards, and color palettes, ensuring alignment with the brand’s identity. Select premium materials, including selvedge denim, full-grain leather, linings, and trims, to ensure quality and functionality in every design. Collaborate with artisans to produce high-quality prototypes, refining designs for fit, durability, and style. Collaboration and Coordination Work closely with production teams to ensure design feasibility, cost-efficiency, and adherence to timelines. Partner with marketing and merchandising teams to develop cohesive campaigns that highlight the craftsmanship and story behind each product. Attend design reviews and fittings, making necessary adjustments to achieve perfection in every piece. Brand Vision and Innovation Incorporate historical and cultural influences into designs to maintain Craft and Glory’s heritage-focused appeal. Explore and implement sustainable practices in material sourcing and production methods. Stay updated on emerging trends, technologies, and techniques to bring innovation to the brand’s offerings. Qualifications: Education and Experience Bachelor’s degree in Fashion Design, or a related field. 1–3 years of experience in designing premium clothing, leather goods or apparel. Technical Skills Proficiency in design software such as Adobe Illustrator, Photoshop, and CAD tools. In-depth understanding of leather types, garment construction, and artisanal techniques. Soft Skills Strong creative vision with a keen eye for detail. Excellent communication and collaboration skills to work effectively with cross-functional teams. Ability to manage multiple projects and meet deadlines in a fast-paced environment. Preferred Qualifications: Experience in designing clothing, leather jackets, boots, or accessories for heritage or premium brands. Knowledge of sustainable fashion practices and material sourcing. A portfolio showcasing designs that reflect timeless style and exceptional craftsmanship. What We Offer: Competitive salary and benefits package. Opportunities to work with skilled artisans and be part of a brand rooted in legacy and innovation. A creative, collaborative, and growth-oriented work environment. Exclusive discounts on Craft and Glory products. How to Apply: Please submit your resume, cover letter, and portfolio to ( social@craftandglory.in ). Applications without a portfolio will not be considered. Join Craft and Glory and help us craft a legacy of style, durability, and timeless design.
✨ Passionate about great customer experiences? Join our team at Craft and Glory! ✨ Customer Service Associate | Craft and Glory About Us Craft and Glory is a premium leather goods brand known for timeless design and craftsmanship. We create products built to last generations and pride ourselves on delivering exceptional customer experiences. The Role We’re looking for a Customer Service Associate to be the first point of contact for our customers and ensure smooth order management. You’ll handle inquiries, manage order-to-production workflows, and play a key role in making our operations seamless. What You’ll Do Respond to customer queries with professionalism and empathy Manage the full customer support cycle: resolution & follow-up Convert orders into production documents (red sheets / promissory sheets) Escalate issues when needed and maintain accurate records Stay updated on our products and services What We’re Looking For Bachelor’s degree or equivalent Strong written & spoken English Proficiency in MS Excel / Google Sheets & Docs Organized, detail-oriented, and proactive Customer service or e-commerce experience is a plus Schedule Weekdays: 12 PM – 6 PM (On-site) + 6 PM – 10 PM (WFH) Sunday: WFH Weekly off: Tuesday Why Join Us? Be part of a growing premium brand where your work directly shapes customer experience. Grow your career in e-commerce and brand operations with us. 🔑 #CustomerService #CustomerSupport #EcommerceJobs #HiringNow #JobOpening #CareerGrowth #LeatherGoods #LuxuryRetail #Operations #CraftAndGlory
? Passionate about great customer experiences Join our team at Craft and Glory! ? Customer Service Associate | Craft and Glory About Us Craft and Glory is a premium leather goods brand known for timeless design and craftsmanship. We create products built to last generations and pride ourselves on delivering exceptional customer experiences. The Role Were looking for a Customer Service Associate to be the first point of contact for our customers and ensure smooth order management. Youll handle inquiries, manage order-to-production workflows, and play a key role in making our operations seamless. What Youll Do Respond to customer queries with professionalism and empathy Manage the full customer support cycle: resolution & follow-up Convert orders into production documents (red sheets / promissory sheets) Escalate issues when needed and maintain accurate records Stay updated on our products and services What Were Looking For Bachelors degree or equivalent Strong written & spoken English Proficiency in MS Excel / Google Sheets & Docs Organized, detail-oriented, and proactive Customer service or e-commerce experience is a plus Schedule Weekdays: 12 PM 6 PM (On-site) + 6 PM 10 PM (WFH) Sunday: WFH Weekly off: Tuesday Why Join Us Be part of a growing premium brand where your work directly shapes customer experience. Grow your career in e-commerce and brand operations with us. ???? #CustomerService #CustomerSupport #EcommerceJobs #HiringNow #JobOpening #CareerGrowth #LeatherGoods #LuxuryRetail #Operations #CraftAndGlory Show more Show less
Key Responsibilities Merchandising & Planning Develop seasonal product assortments across footwear, apparel, and accessories. Prepare and maintain order sheets, red sheets, and promissory sheets to streamline production workflows. Analyze sales data, customer insights, and market trends to guide product assortment and pricing decisions. Collaborate with design and production to finalize product specifications (materials, colors, trims, sizing). Create and maintain line sheets, merchandising decks, and product calendars. Coordination & Customer Alignment Act as a bridge between customer experience and production teams to ensure on-time or early completion of orders. Support front-facing teams with escalations and customer concerns regarding product manufacturing and delivery. Provide structured feedback from customers and sales to inform product development and process improvements. Inventory & Supplier Management Oversee and manage inventory stock levels across SKUs, sizes, and categories. Forecast demand and ensure timely procurement through purchase orders. Build and maintain a reliable network of suppliers and vendors for raw materials and finished goods. Monitor vendor compliance with quality, pricing, and delivery standards. Product Development & Presentation Support the company with new product development initiatives, including prototypes, material selection, and launch planning. Ensure all products are styled, named, and positioned in line with Craft & Glory’s heritage storytelling. Work with marketing and e-commerce teams to provide product details, descriptions, and launch collateral.
Company: Craft and Glory Location: Gurgaon, NCR Type: Full-Time (On-Site, 6 Days/Week) About Us Craft and Glory is not just another brand — we’re India’s homegrown answer to heritage-quality leather footwear and goods. Every pair of boots, every product we make is designed to last decades, built with the same authenticity that inspires global cult brands. As a young and ambitious company, we thrive on energy, creativity, and passion. Joining us means you won’t be just a “cog in the wheel” — you’ll be part of a small, tight team where your contribution is visible, valued, and impactful every single day. Role Overview As a Customer Service Associate , you’ll be the first point of contact for our customers. Your role is all about creating great experiences: answering questions, solving issues, building trust, and ensuring every interaction reflects the Craft and Glory standard of excellence. 📍 This is a full-time, on-site position in Gurgaon , with a 6-day work week . We believe in hands-on collaboration and fast learning in a startup environment, where being present together accelerates growth and creates stronger customer impact. Why This Role is Exciting This isn’t your typical call-center job. At Craft and Glory, our Customer Service Associates are brand specialists : you’ll learn everything about our products — how they’re made, how to care for them, and why they matter. You’ll guide customers with confidence, troubleshoot their questions, and become the friendly, knowledgeable voice of Craft and Glory. It’s an opportunity to: Work directly with founders and core team members, gaining insider exposure to how a premium brand is built. Learn the ropes of product knowledge, customer psychology, and e-commerce operations . Build lasting relationships with a growing community of passionate customers. Grow beyond customer service — into roles across brand building, operations, and community management. Key Responsibilities Customer Communication & Support Engage with customers on WhatsApp, calls, and email — not just answering queries but actually guiding them with product knowledge and usage. Help new customers choose the right product and turn interest into orders. Support existing customers with order updates, returns, and exchanges. Handle complaints empathetically and ensure follow-up until resolution. Encourage customers to share feedback and reviews, becoming advocates for the brand. Product Knowledge & Troubleshooting Learn our footwear and leather goods inside out — from materials to care routines. Assist customers with FAQs (sizing, fit, maintenance, repairs, etc.) confidently. Share insights with the team on common customer pain points and suggestions. Order Tracking & Coordination Track orders from manufacturing to delivery and keep customers informed. Coordinate with production and logistics teams to ensure smooth dispatch. Data & Insights Maintain accurate customer records and document interactions. Highlight patterns in customer queries and feedback to help the brand improve. What We’re Looking For Must-Haves Excellent communication skills (English required, Hindi strongly preferred). Curiosity and willingness to learn product knowledge deeply . A customer-first mindset: patience, empathy, and problem-solving ability. Comfort using Excel, Google Sheets, or CRM tools. Good-to-Have Any prior experience in customer support, retail, or e-commerce Interest in fashion, footwear, or lifestyle brands. What You’ll Get Out of It A startup environment where your work makes a visible difference. A crash course in premium product knowledge, e-commerce, and brand building . Hands-on mentorship and the chance to grow into larger roles as the company expands. A chance to be part of an Indian brand with global aspirations .
About Craft & Glory Craft & Glory builds rugged, timeless products — Goodyear welted boots, leather jackets, waxed canvas, and heritage denim. Each piece is handcrafted in small batches at our Gurgaon workshop. We are now looking for someone to help connect the dots between customers, production, and dispatch — ensuring every order, customization, and commitment runs smoothly. Role Overview The E-Commerce Merchandiser will act as the bridge between the workshop, customer support, and dispatch team . The person will track every order from placement to delivery , ensure timely movement of production, follow up on pending materials, create production and delay sheets, and ensure that all customer commitments and customizations are clearly communicated and fulfilled. This role demands sharp coordination, strong follow-ups, and excellent attention to detail . Key Responsibilities - Order Management Maintain and update the master order sheet daily (new orders, cancellations, custom orders, etc.). Create production order sheets for the workshop, ensuring clarity on size, leather, color, sole, customization, etc. Track order progress from cutting → stitching → finishing → quality check → dispatch. Flag delayed or at-risk orders early and push the workshop for delivery. Coordinate with dispatch for ready orders and ensure tracking details are updated. Production Coordination Serve as the single point of communication between workshop and office. Create and update red sheets for delayed or problematic orders. Maintain promissory sheets for committed dispatch dates. Track availability of materials, soles, leathers, and accessories — escalate shortages in advance. Ensure that special or customized orders are clearly communicated to workshop teams. Customer & Support Coordination Work closely with the customer support team to provide accurate timelines. Share daily or weekly updates on delayed, customized, or high-priority orders. Ensure all customer promises made (size exchanges, custom fits, repair jobs, etc.) are scheduled and completed. Reporting & Analysis Maintain dashboards for: Total orders in process Orders delayed vs. on-time Materials out of stock Custom orders in queue Prepare weekly reports for management on production performance and delivery timelines. Skills & Requirements 2–4 years of experience in e-commerce operations, merchandising, or production coordination . Strong command of Excel / Google Sheets and basic data management. Good understanding of order flow in manufacturing-led e-commerce (fashion, footwear, or leather goods preferred). Excellent communication and follow-up skills — proactive in chasing updates. Extremely organized and reliable with a problem-solving mindset. Comfortable working closely with workshop staff, office team, and customer support.
Operations and Logistics Manager – Craft & Glory The Role As Operations and Logistics Manager, you will act as the bridge between production and business leadership. You’ll spend significant time on the shop floor, quantifying workflows, building rapport with craftsmen, and generating actionable insights for management. Importantly, this role does not stop at analysis: once improvement initiatives are approved, you will be responsible for executing them end-to-end — driving measurable gains in cost efficiency, productivity, and asset utilization across the business. In addition, this role carries full responsibility for supply-side management and outbound logistics . You will ensure that demand is met on time, production targets are achieved, inventory remains balanced, and supply chains function without disruption. This is a hands-on role for someone who thrives on both problem-solving and implementation, and who wants to grow into a future senior leader by delivering impact today. Key Responsibilities Production & Workflow Coordination Partner with production teams on the shop floor to map processes across cutting, lasting, finishing, and QC. Build trust with workshop employees to uncover operational pain points and improvement opportunities. Document workflows and establish standard operating procedures (SOPs). Oversee day-to-day production to ensure achievement of monthly and quarterly output targets. Quantification, Insights & Execution Track operational KPIs such as throughput, downtime, rejection rates, and turnaround times. Provide leadership with data-driven insights and recommendations for cost efficiency and asset utilization. Once approved, lead the implementation of these initiatives — ensuring sustained improvement, adoption, and measurable impact. Supply-Side Management & Forecasting Conduct supply-side forecasting to align production with demand and prevent stock-outs. Manage inventory to balance working capital efficiency with service levels. Coordinate with vendors to ensure raw materials and consumables are delivered on time and in full. Liaise with third-party manufacturers (where applicable) to ensure finished goods or work-in-progress arrive as per quoted specifications and agreed timelines. Vendor Development & Procurement Continuously identify and qualify new vendors for raw materials, consumables, and capital equipment. Conduct L1/T1 analyses for price, quality, and reliability to drive competitive sourcing. Negotiate terms and maintain a resilient vendor ecosystem. Inventory, Warehousing & Logistics Maintain accurate inventory visibility and optimize stock levels. Oversee order fulfillment across D2C, retail, and marketplace channels. Manage outbound logistics partners to ensure on-time, cost-effective deliveries to customers - identify shortcomings and implement SOPs to overcome the same Process & Systems Support ERP/SCM system usage and ensure reliable data capture. Standardize and streamline processes to reduce inefficiencies. Recommend and implement automation tools where feasible. Cross-Functional Support Align operations with Sales, Marketing, and Customer Service for new launches and campaigns. Ensure production readiness for upcoming product lines. Ideal Profile Experience: 3–5 years in operations, supply chain, or production management in D2C, FMCG, retail, or manufacturing environments. Skills: Strong grounding in shop floor coordination, supply-side management, logistics, process mapping, and vendor management. Proven analytical ability to turn raw data into actionable insights. Demonstrated ownership in not just recommending, but also executing improvement initiatives. Proficiency with ERP/Excel and comfort with KPI-driven reporting. Education: Graduate degree required; MBA/PGDM in Operations, Supply Chain, or Logistics preferred. Mindset: Hands-on, analytical, execution-focused. Startup-ready and eager to deliver measurable impact. What You’ll Gain Exposure to end-to-end operations, from shop floor to leadership-level strategy. A unique blend of analysis + execution experience, rare at this career stage. The opportunity to take ownership of business-critical initiatives in a fast-scaling D2C brand. A career pathway into senior operational leadership as Craft & Glory grows globally.
About Craft & Glory Craft & Glory builds rugged, timeless products Goodyear welted boots, leather jackets, waxed canvas, and heritage denim. Each piece is handcrafted in small batches at our Gurgaon workshop. We are now looking for someone to help connect the dots between customers, production, and dispatch ensuring every order, customization, and commitment runs smoothly. Role Overview The E-Commerce Merchandiser will act as the bridge between the workshop, customer support, and dispatch team . The person will track every order from placement to delivery , ensure timely movement of production, follow up on pending materials, create production and delay sheets, and ensure that all customer commitments and customizations are clearly communicated and fulfilled. This role demands sharp coordination, strong follow-ups, and excellent attention to detail . Key Responsibilities - Order Management Maintain and update the master order sheet daily (new orders, cancellations, custom orders, etc.). Create production order sheets for the workshop, ensuring clarity on size, leather, color, sole, customization, etc. Track order progress from cutting ? stitching ? finishing ? quality check ? dispatch. Flag delayed or at-risk orders early and push the workshop for delivery. Coordinate with dispatch for ready orders and ensure tracking details are updated. Production Coordination Serve as the single point of communication between workshop and office. Create and update red sheets for delayed or problematic orders. Maintain promissory sheets for committed dispatch dates. Track availability of materials, soles, leathers, and accessories escalate shortages in advance. Ensure that special or customized orders are clearly communicated to workshop teams. Customer & Support Coordination Work closely with the customer support team to provide accurate timelines. Share daily or weekly updates on delayed, customized, or high-priority orders. Ensure all customer promises made (size exchanges, custom fits, repair jobs, etc.) are scheduled and completed. Reporting & Analysis Maintain dashboards for: Total orders in process Orders delayed vs. on-time Materials out of stock Custom orders in queue Prepare weekly reports for management on production performance and delivery timelines. Skills & Requirements 24 years of experience in e-commerce operations, merchandising, or production coordination . Strong command of Excel / Google Sheets and basic data management. Good understanding of order flow in manufacturing-led e-commerce (fashion, footwear, or leather goods preferred). Excellent communication and follow-up skills proactive in chasing updates. Extremely organized and reliable with a problem-solving mindset. Comfortable working closely with workshop staff, office team, and customer support.
About the Role We’re looking for a data-driven, results-oriented leader to own our D2C growth. You’ll set strategy, manage campaigns, optimize funnels, and turn analytics into measurable outcomes. In peak seasons, launches, and drops, you’ll lead from the front — ensuring precision, agility, and consistency. Key Responsibilities Strategy & Growth Own revenue, ROAS, CAC, and margin targets. Turn business goals into actionable growth plans. Balance brand building with short-term performance. Performance Marketing Run and scale campaigns across Meta, Google, and other platforms. Manage budgets across acquisition, remarketing, and retention. Partner with agencies and internal teams to deliver high ROI. Analytics & Insights Track and interpret key metrics (LTV, CTR, ROAS, ASP, conversion). Build dashboards in GA4, Data Studio, and Shopify. Identify gaps and drive efficiency improvements. Cross-Functional Execution Coordinate with creative, merchandising, and ops to align campaigns. Sync inventory, messaging, and spend for seamless execution. Conversion Optimization Improve UX, product placement, and checkout flows. Lead A/B and CRO testing to increase conversions. Reporting & Forecasting Present clear KPI reports and forecasts. Provide data-backed insights for faster decision-making. Operational Excellence Stay hands-on during launches and festive peaks. Monitor performance daily and act quickly on insights.
As the Operations and Logistics Manager at Craft & Glory, you will play a crucial role in bridging the gap between production and business leadership. Your responsibilities will involve spending significant time on the shop floor, analyzing workflows, building relationships with craftsmen, and providing actionable insights to management. Your role goes beyond analysis as you will also be responsible for executing improvement initiatives to drive cost efficiency, productivity, and asset utilization across the business. Key Responsibilities: - Partner with production teams to map processes and workflows across cutting, lasting, finishing, and QC. - Establish trust with workshop employees to identify operational pain points and opportunities for improvement. - Document workflows and create standard operating procedures (SOPs) to streamline operations. - Monitor day-to-day production to ensure monthly and quarterly output targets are met. - Track operational KPIs such as throughput, downtime, rejection rates, and turnaround times. - Provide data-driven insights to leadership for enhancing cost efficiency and asset utilization. - Lead the implementation of approved initiatives to drive sustained improvement and measurable impact. - Forecast supply-side requirements to align production with demand and prevent stock-outs. - Manage inventory levels to balance working capital efficiency and service levels. - Coordinate with vendors to ensure timely delivery of raw materials and consumables. - Identify and qualify new vendors, conduct analyses, negotiate terms, and maintain vendor relationships. - Optimize inventory visibility, oversee order fulfillment, and manage outbound logistics partners. - Support ERP/SCM system usage, standardize processes, and recommend automation tools where feasible. - Collaborate with cross-functional teams for new launches and campaigns, ensuring production readiness. Qualifications Required: - Experience: Minimum 3-5 years in operations, supply chain, or production management in D2C, FMCG, retail, or manufacturing industries. - Skills: Proficiency in shop floor coordination, supply-side management, logistics, process mapping, and vendor management. Strong analytical ability to derive actionable insights from data. Proficiency with ERP/Excel and KPI-driven reporting. - Education: Graduate degree required; MBA/PGDM in Operations, Supply Chain, or Logistics preferred. - Mindset: Hands-on, analytical, and execution-focused. Ready to take ownership of business-critical initiatives and deliver measurable impact. Craft & Glory offers you exposure to end-to-end operations, a unique blend of analysis and execution experience, and the opportunity to grow into senior operational leadership as the company expands globally.,
As a data-driven and results-oriented leader, you will be responsible for owning the D2C growth strategy. Your key responsibilities will include: - **Strategy & Growth** - Own revenue, ROAS, CAC, and margin targets. - Turn business goals into actionable growth plans. - Balance brand building with short-term performance. - **Performance Marketing** - Run and scale campaigns across Meta, Google, and other platforms. - Manage budgets across acquisition, remarketing, and retention. - Partner with agencies and internal teams to deliver high ROI. - **Analytics & Insights** - Track and interpret key metrics (LTV, CTR, ROAS, ASP, conversion). - Build dashboards in GA4, Data Studio, and Shopify. - Identify gaps and drive efficiency improvements. - **Cross-Functional Execution** - Coordinate with creative, merchandising, and ops to align campaigns. - Sync inventory, messaging, and spend for seamless execution. - **Conversion Optimization** - Improve UX, product placement, and checkout flows. - Lead A/B and CRO testing to increase conversions. - **Reporting & Forecasting** - Present clear KPI reports and forecasts. - Provide data-backed insights for faster decision-making. - **Operational Excellence** - Stay hands-on during launches and festive peaks. - Monitor performance daily and act quickly on insights. This role requires you to be proactive, detail-oriented, and able to effectively collaborate with various teams to drive growth and achieve measurable outcomes. As a data-driven and results-oriented leader, you will be responsible for owning the D2C growth strategy. Your key responsibilities will include: - **Strategy & Growth** - Own revenue, ROAS, CAC, and margin targets. - Turn business goals into actionable growth plans. - Balance brand building with short-term performance. - **Performance Marketing** - Run and scale campaigns across Meta, Google, and other platforms. - Manage budgets across acquisition, remarketing, and retention. - Partner with agencies and internal teams to deliver high ROI. - **Analytics & Insights** - Track and interpret key metrics (LTV, CTR, ROAS, ASP, conversion). - Build dashboards in GA4, Data Studio, and Shopify. - Identify gaps and drive efficiency improvements. - **Cross-Functional Execution** - Coordinate with creative, merchandising, and ops to align campaigns. - Sync inventory, messaging, and spend for seamless execution. - **Conversion Optimization** - Improve UX, product placement, and checkout flows. - Lead A/B and CRO testing to increase conversions. - **Reporting & Forecasting** - Present clear KPI reports and forecasts. - Provide data-backed insights for faster decision-making. - **Operational Excellence** - Stay hands-on during launches and festive peaks. - Monitor performance daily and act quickly on insights. This role requires you to be proactive, detail-oriented, and able to effectively collaborate with various teams to drive growth and achieve measurable outcomes.
About the Role Craft & Glory is a fast-growing, direct-to-consumer heritage brand delivering premium, handcrafted leather footwear. As we continue to scale, we are committed to ensuring a delivery experience that reflects the same level of craftsmanship as our products. We are seeking a highly driven and detail-oriented E-Commerce Logistics and Shipping Lead to own the complete post-dispatch delivery lifecycle. This role is critical to maintaining our promise of timely, transparent, and exceptional customer service from the moment an order leaves our workshop to the moment it reaches the customer’s door. Key Responsibilities Delivery Lifecycle Ownership Monitor and manage all outbound shipments from dispatch through final delivery Oversee real-time exception handling including delays, missed scans, NDRs (Non-Delivery Reports), and RTOs (Return-to-Origin) Maintain delivery performance dashboards that provide clear visibility across all milestones On-Time Dispatch Coordination Coordinate daily with Operations and Warehouse teams to ensure every order is dispatched within defined SLA timelines Align manpower and pickup scheduling with courier partners to prevent dispatch bottlenecks Track and escalate issues that may impact timely dispatch, including packaging readiness, manifesting, and pickup delays Ensure dispatch readiness and compliance with delivery-partner documentation and labeling standards Logistics Partner Management Serve as the primary operational point of contact for courier and delivery partners Lead daily escalations, ticket resolutions, and SLA alignment Conduct regular site visits to partner hubs to assess delivery operations, rider performance, and compliance Customer Experience Coordination Act as the escalation point for delivery-related customer concerns and collaborate closely with Customer Support to resolve issues quickly Ensure proactive updates to customers when delivery exceptions arise Create SOPs and training to improve clarity and responsiveness across customer-facing teams Reverse Logistics & Issue Resolution Manage returns, exchanges, and reverse-pickup workflows to ensure a seamless customer experience Analyze return patterns and delivery bottlenecks to proactively reduce service failures Operational Excellence & Continuous Improvement Identify process gaps and lead targeted improvement initiatives across the dispatch-to-delivery pipeline Partner with Technology and Operations teams to enhance software tools, integrations, and tracking automation Maintain documentation of logistics processes, escalation paths, and performance standards Cost & Efficiency Optimization Track delivery costs and partner performance to support commercial decision-making Recommend routing strategies and partner allocation improvements to balance cost efficiencies and service levels Reporting & Analytics Own delivery KPIs including First-Attempt Delivery Success, Transit Time Adherence, NDR %, RTO %, and Delivery Satisfaction Scores Present weekly performance insights and corrective action plans to CX and Operations leadership
About the Role Craft & Glory is a fast-growing, direct-to-consumer heritage brand delivering premium, handcrafted leather footwear. As we continue to scale, we are committed to ensuring a delivery experience that reflects the same level of craftsmanship as our products. We are seeking a highly driven and detail-oriented E-Commerce Logistics and Shipping Lead to own the complete post-dispatch delivery lifecycle. This role is critical to maintaining our promise of timely, transparent, and exceptional customer service from the moment an order leaves our workshop to the moment it reaches the customer's door. Key Responsibilities Delivery Lifecycle Ownership Monitor and manage all outbound shipments from dispatch through final delivery Oversee real-time exception handling including delays, missed scans, NDRs (Non-Delivery Reports), and RTOs (Return-to-Origin) Maintain delivery performance dashboards that provide clear visibility across all milestones On-Time Dispatch Coordination Coordinate daily with Operations and Warehouse teams to ensure every order is dispatched within defined SLA timelines Align manpower and pickup scheduling with courier partners to prevent dispatch bottlenecks Track and escalate issues that may impact timely dispatch, including packaging readiness, manifesting, and pickup delays Ensure dispatch readiness and compliance with delivery-partner documentation and labeling standards Logistics Partner Management Serve as the primary operational point of contact for courier and delivery partners Lead daily escalations, ticket resolutions, and SLA alignment Conduct regular site visits to partner hubs to assess delivery operations, rider performance, and compliance Customer Experience Coordination Act as the escalation point for delivery-related customer concerns and collaborate closely with Customer Support to resolve issues quickly Ensure proactive updates to customers when delivery exceptions arise Create SOPs and training to improve clarity and responsiveness across customer-facing teams Reverse Logistics & Issue Resolution Manage returns, exchanges, and reverse-pickup workflows to ensure a seamless customer experience Analyze return patterns and delivery bottlenecks to proactively reduce service failures Operational Excellence & Continuous Improvement Identify process gaps and lead targeted improvement initiatives across the dispatch-to-delivery pipeline Partner with Technology and Operations teams to enhance software tools, integrations, and tracking automation Maintain documentation of logistics processes, escalation paths, and performance standards Cost & Efficiency Optimization Track delivery costs and partner performance to support commercial decision-making Recommend routing strategies and partner allocation improvements to balance cost efficiencies and service levels Reporting & Analytics Own delivery KPIs including First-Attempt Delivery Success, Transit Time Adherence, NDR %, RTO %, and Delivery Satisfaction Scores Present weekly performance insights and corrective action plans to CX and Operations leadership
About Us Craft & Glory is a premium heritage footwear and apparel brand focused on small-batch craftsmanship, high-quality materials, and meticulous production standards. We are expanding rapidly and looking for an organized, detail-oriented Merchandiser to strengthen our production and order management operations. Role Overview We’re hiring a Footwear & Apparel Merchandiser to manage order intake, oversee production movement, track progress, flag delays, and ensure smooth dispatch readiness. This is a key coordination role at the centre of our workshop operations. Key Responsibilities Order Intake & Documentation Prepare accurate production order sheets for footwear and apparel. Update order trackers in real time and ensure orders are assigned correctly to production teams. Verify missing or unclear order information and resolve internally before production begins. Production Oversight & Monitoring Track daily progress of all orders across production stages. Identify bottlenecks early and raise alerts for delays or slow-moving orders. Work closely with the production team to improve workflow, efficiency, and on-time delivery. Ensure priority and aging orders are pushed through without delay. Cross-Team Collaboration Coordinate with Customer Service to provide accurate order status and timelines. Highlight production risks early so customer communications remain aligned. Work with production teams to resolve issues and improve process efficiency. Materials & Inventory Coordination Monitor material availability required for ongoing and upcoming batches. Coordinate with procurement for timely supply of leather, fabrics, soles, and trims. Raise alerts for shortages or vendor delays that may impact production timelines. Dispatch Readiness Track when orders clear finishing and QC to prepare for packing. Maintain a daily dispatch-ready list and coordinate handover to logistics. Ensure packaging materials and documentation are prepared in advance. Reporting & Escalation Maintain production dashboards and trackers with complete accuracy. Share daily or weekly reports on orders in progress, completed orders, and delayed orders. Escalate material shortages, production delays, or capacity issues immediately. Provide reliable ETAs based on real-time workshop updates. What We’re Looking For Experience in merchandising, production coordination, or manufacturing operations (footwear or apparel preferred). Strong organizational skills with disciplined follow-up habits. Proficiency in Excel and Google Sheets. Ability to identify delays early and drive timely resolutions. Knowledge of leather, fabrics, trims, or footwear/apparel construction is a plus. Why Join Us Work at one of India’s most exciting heritage footwear and apparel brands. Directly influence production outcomes and operational efficiency. Fast-paced growth and hands-on learning in a craftsmanship-driven environment.
About the Role Craft & Glory is a fast-growing, direct-to-consumer heritage brand delivering premium, handcrafted leather footwear. As we continue to scale, we are committed to ensuring a delivery experience that reflects the same level of craftsmanship as our products. We are seeking a highly driven and detail-oriented E-Commerce Shipping Executive to own the complete post-dispatch delivery lifecycle. This role is critical to maintaining our promise of timely, transparent, and exceptional customer service from the moment an order leaves our workshop to the moment it reaches the customer’s door. Key ResponsibilitiesDelivery Lifecycle Ownership Monitor and manage all outbound shipments from dispatch through final delivery Oversee real-time exception handling including delays, missed scans, NDRs (Non-Delivery Reports), and RTOs (Return-to-Origin) Maintain delivery performance dashboards that provide clear visibility across all milestones On-Time Dispatch Coordination Coordinate daily with Operations and Warehouse teams to ensure every order is dispatched within defined SLA timelines Align manpower and pickup scheduling with courier partners to prevent dispatch bottlenecks Track and escalate issues that may impact timely dispatch, including packaging readiness, manifesting, and pickup delays Ensure dispatch readiness and compliance with delivery-partner documentation and labeling standards Logistics Partner Management Serve as the primary operational point of contact for courier and delivery partners Lead daily escalations, ticket resolutions, and SLA alignment Conduct regular site visits to partner hubs to assess delivery operations, rider performance, and compliance Customer Experience Coordination Act as the escalation point for delivery-related customer concerns and collaborate closely with Customer Support to resolve issues quickly Ensure proactive updates to customers when delivery exceptions arise Create SOPs and training to improve clarity and responsiveness across customer-facing teams Reverse Logistics & Issue Resolution Manage returns, exchanges, and reverse-pickup workflows to ensure a seamless customer experience Analyze return patterns and delivery bottlenecks to proactively reduce service failures Operational Excellence & Continuous Improvement Identify process gaps and lead targeted improvement initiatives across the dispatch-to-delivery pipeline Partner with Technology and Operations teams to enhance software tools, integrations, and tracking automation Maintain documentation of logistics processes, escalation paths, and performance standards Cost & Efficiency Optimization Track delivery costs and partner performance to support commercial decision-making Recommend routing strategies and partner allocation improvements to balance cost efficiencies and service levels Reporting & Analytics Own delivery KPIs including First-Attempt Delivery Success, Transit Time Adherence, NDR %, RTO %, and Delivery Satisfaction Scores Present weekly performance insights and corrective action plans to CX and Operations leadership
About Us Craft & Glory is a premium heritage footwear and apparel brand focused on small-batch craftsmanship, high-quality materials, and meticulous production standards. We are expanding rapidly and looking for an organised, analytical, detail driven, and eager to build a strong foundation in performance and retention marketing for a leading premium lifestyle brand. Job Description • Support the planning, execution, and optimisation of performance marketing campaigns across Shopify, Meta Ads, Google Ads, and other relevant platforms. • Track daily results, analyse key metrics, and present clear performance reports that help guide decision making. • Build and manage customer outreach campaigns across email, WhatsApp, and other retention marketing platforms. • Maintain customer segments, automation flows, and workflows that support stronger engagement and repeat purchases. • Manage the Shopify storefront including product uploads, price changes, image updates, and general website upkeep. • Work closely with our developer to ensure timely execution of website improvements and new functionalities. • Maintain comprehensive reporting covering creative performance, campaign effectiveness, audience insights, product trends, and seasonal patterns. • Share insights, identify opportunities, and contribute to future campaign planning. • Collaborate with creative and marketing teams to ensure alignment across ads, content, and landing pages. • Maintain well organised data sheets and dashboards that offer visibility to the leadership team. What We Expect • Understanding of performance marketing fundamentals with hands on exposure to Meta Ads and Google Ads. • Working knowledge of Shopify including product and content management. • Familiarity with retention marketing tools for email, WhatsApp, and customer re engagement. • Strong analytical skills with proficiency in Excel or Google Sheets. • Strong communication and coordination skills with an ability to take ownership of day to day responsibilities. • A structured, focused, and growth oriented mindset. Craft and Glory is a brand built around craftsmanship, heritage, and meaningful customer experience. If you enjoy working in a fast moving environment where data, creativity, and execution come together, we would love to meet you.
Company: Craft and Glory Location: Gurgaon, NCR Type: Full-Time (On-Site, 6 Days/Week) About Us Craft and Glory is not just another brand — we’re India’s homegrown answer to heritage-quality leather footwear and goods. Every pair of boots, every product we make is designed to last decades, built with the same authenticity that inspires global cult brands. As a young and ambitious company, we thrive on energy, creativity, and passion. Joining us means you won’t be just a “cog in the wheel” — you’ll be part of a small, tight team where your contribution is visible, valued, and impactful every single day. Role Overview As a Customer Service Associate , you’ll be the first point of contact for our customers. Your role is all about creating great experiences: answering questions, solving issues, building trust, and ensuring every interaction reflects the Craft and Glory standard of excellence. 📍 This is a full-time, on-site position in Gurgaon , with a 6-day work week . We believe in hands-on collaboration and fast learning in a startup environment, where being present together accelerates growth and creates stronger customer impact. Why This Role is Exciting This isn’t your typical call-center job. At Craft and Glory, our Customer Service Associates are brand specialists : you’ll learn everything about our products — how they’re made, how to care for them, and why they matter. You’ll guide customers with confidence, troubleshoot their questions, and become the friendly, knowledgeable voice of Craft and Glory. It’s an opportunity to: Work directly with founders and core team members, gaining insider exposure to how a premium brand is built. Learn the ropes of product knowledge, customer psychology, and e-commerce operations . Build lasting relationships with a growing community of passionate customers. Grow beyond customer service — into roles across brand building, operations, and community management. Key Responsibilities Customer Communication & Support Engage with customers on WhatsApp, calls, and email — not just answering queries but actually guiding them with product knowledge and usage. Help new customers choose the right product and turn interest into orders. Support existing customers with order updates, returns, and exchanges. Handle complaints empathetically and ensure follow-up until resolution. Encourage customers to share feedback and reviews, becoming advocates for the brand. Product Knowledge & Troubleshooting Learn our footwear and leather goods inside out — from materials to care routines. Assist customers with FAQs (sizing, fit, maintenance, repairs, etc.) confidently. Share insights with the team on common customer pain points and suggestions. Order Tracking & Coordination Track orders from manufacturing to delivery and keep customers informed. Coordinate with production and logistics teams to ensure smooth dispatch. Data & Insights Maintain accurate customer records and document interactions. Highlight patterns in customer queries and feedback to help the brand improve. What We’re Looking For Must-Haves Excellent communication skills (English required, Hindi strongly preferred). Curiosity and willingness to learn product knowledge deeply . A customer-first mindset: patience, empathy, and problem-solving ability. Comfort using Excel, Google Sheets, or CRM tools. Good-to-Have Any prior experience in customer support, retail, or e-commerce Interest in fashion, footwear, or lifestyle brands. What You’ll Get Out of It A startup environment where your work makes a visible difference. A crash course in premium product knowledge, e-commerce, and brand building . Hands-on mentorship and the chance to grow into larger roles as the company expands. A chance to be part of an Indian brand with global aspirations .