Job
Description
Job Title: E-commerce Specialist Location: On-site – Delhi Company: KMD Keys World Impex Pvt. Ltd. Website: www.kmdkeys.in App: KMD Keys on Google Play About the Company: KMD Keys is India’s trusted supplier of key cutting machines, key blanks, locksmith tools, and automotive security solutions. With a strong presence in both the B2B and B2C markets, and a growing digital footprint via our website and app, we are seeking an experienced E-commerce Specialist with complete e-commerce knowledge to drive and manage all aspects of our online business. Key Responsibilities: Manage the end-to-end e-commerce operations , including product listings, pricing, inventory, order processing, and customer experience. Oversee and continuously optimize the KMD Keys website and mobile app , ensuring a smooth and engaging customer journey. Implement and manage SEO strategies , on-page optimization , and product meta-data for maximum visibility and ranking. Plan, execute, and monitor digital marketing campaigns , including Google Ads, Facebook/Instagram Ads, and remarketing efforts. Work closely with the development team to enhance website speed, design, responsiveness, and UI/UX experience. Manage product uploads, high-quality content, banners, discount codes, and promotional campaigns. Coordinate with logistics for smooth order dispatch and timely delivery. Set up and optimize payment gateways , order tracking, and refund systems. Use tools like Google Analytics , Google Search Console , and Heatmaps to monitor performance and suggest improvements. Resolve customer queries related to online orders, returns, or product issues. Create regular performance reports on traffic, conversions, revenue, and campaign ROI. Manage B2B and B2C price segmentation, offers, and customer-specific portals if needed. Ensure data integrity, security, and compliance on all platforms. Required Skills & Qualifications: Minimum 2-4 years of experience in managing full-scale e-commerce operations. Complete hands-on knowledge of e-commerce platforms (Shopify, WooCommerce, Magento, or Custom CMS). Strong understanding of product lifecycle management , logistics integration, CRM, and cart management. Expertise in SEO, SEM, Google Ads, Facebook Ads , and other paid media platforms. Proficient in Google Analytics, Google Tag Manager, and Excel reporting . Ability to manage technical coordination with developers/designers. Excellent problem-solving, analytical, and multitasking skills. Bachelor's degree in Marketing, Business, IT, or any related field. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹75,000.00 per month Benefits: Leave encashment Paid sick time Paid time off Schedule: Day shift Fixed shift Supplemental Pay: Overtime pay Ability to commute/relocate: Kohat Enclave, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required) Experience: E-Commerce: 3 years (Required) Work Location: In person
