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2 - 5 years

3 - 6 Lacs

Posted:1 day ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

The E-Commerce Manager is responsible for managing and growing the company’s online presence, optimizing website performance, overseeing digital marketing strategies, and ensuring a seamless online shopping experience for customers. The role involves handling online sales, inventory management, customer engagement, and coordinating with internal teams to drive revenue growth.

Key Responsibilities:1. E-Commerce Website Management

  • Manage and update the online store, ensuring accurate product listings, pricing, and stock availability.
  • Optimize product descriptions, images, and SEO to improve search rankings and customer engagement.
  • Work with developers or IT teams to improve website functionality, UX/UI, and checkout experience.

2. Digital Marketing & Sales Growth

  • Develop and execute online marketing campaigns (Google Ads, Facebook & Instagram Ads, email marketing, etc.).
  • Monitor website traffic, conversions, and online sales performance using analytics tools.
  • Implement strategies to enhance customer retention, such as discounts, loyalty programs, and personalized offers.

3. Inventory & Order Management

  • Coordinate with the inventory team to ensure proper stock levels for online sales.
  • Track order processing, shipping, and fulfillment to ensure timely deliveries.
  • Handle customer complaints, returns, and refunds efficiently.

4. Customer Engagement & Support

  • Respond to online customer inquiries via email, chat, and social media platforms.
  • Ensure high customer satisfaction by providing quick and effective support.
  • Analyze customer behavior and feedback to improve the online shopping experience.

5. Social Media & Content Management

  • Oversee the company’s social media presence and engage with customers online.
  • Plan and execute content strategies, including blog posts, videos, and social media updates.
  • Collaborate with influencers and brand ambassadors to promote the brand.

6. Performance Analysis & Reporting

  • Track key e-commerce metrics such as sales performance, conversion rates, and customer acquisition costs.
  • Generate regular reports on digital marketing campaigns and sales trends.
  • Suggest improvements based on data-driven insights.

Requirements:

  • Education: Bachelor’s degree in Marketing, Business Administration, E-Commerce, or a related field.
  • Experience: 2-5 years of experience in e-commerce, online sales, or digital marketing.
  • Skills:
  • Strong understanding of e-commerce platforms (Shopify, WooCommerce, Magento, etc.).
  • Proficiency in digital marketing tools (Google Ads, Facebook Business Manager, SEO, etc.).
  • Excellent communication and customer service skills.
  • Analytical mindset with the ability to interpret data and drive decisions.
  • Knowledge of fashion/wedding apparel retail is a plus.

Salary & Benefits:

  • Competitive salary based on experience.
  • Performance-based incentives.
  • Employee discounts on products.
  • Growth opportunities within the company.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹50,000.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Provident Fund

Schedule:

  • Day shift

Work Location: In person

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