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E-Commerce Manager

0 - 2 years

0 Lacs

Posted:14 hours ago| Platform: Indeed logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Overview:
We are seeking a highly motivated and detail-oriented E-commerce Manager to join our team. The ideal candidate will oversee the entire e-commerce process, from managing orders to resolving customer queries and complaints, while leading and developing a team. This role is pivotal in ensuring a seamless shopping experience for our customers and optimizing our e-commerce operations.

Key Responsibilities:

  • Order Management:
  • Oversee the end-to-end order processing, including order placement, fulfillment, and delivery.
  • Monitor and manage the order pipeline to ensure timely and accurate delivery.
  • Address and resolve issues related to order discrepancies and returns.
  • Customer Interaction:
  • Confirm Cash on Delivery (COD) orders through proactive communication with customers.
  • Handle customer queries and complaints with professionalism and efficiency, ensuring high customer satisfaction.
  • Implement strategies to improve customer service and resolve any emerging issues promptly.
  • Team Management:
  • Lead, mentor, and develop a team of e-commerce professionals to achieve departmental goals.
  • Provide training and support to team members to enhance their skills and performance.
  • Conduct regular performance reviews and implement improvement plans as necessary.
  • Process Improvement:
  • Analyze e-commerce processes and identify areas for improvement to enhance operational efficiency.
  • Implement best practices and innovative solutions to streamline order management and customer service.
  • Reporting and Analysis:
  • Track and report on key performance indicators (KPIs) related to order fulfillment, customer satisfaction, and team performance.
  • Prepare regular reports and presentations for senior management to review progress and highlight areas of concern.

Qualifications:

  • Bachelor's degree in Business Administration, Marketing, or a related field. Advanced degree is a plus.
  • Proven experience as an E-commerce Manager or similar role, with a strong track record in managing orders, customer service, and team leadership.
  • Excellent communication and interpersonal skills, with the ability to handle customer inquiries and complaints effectively.
  • Strong organizational and problem-solving skills, with attention to detail and the ability to manage multiple tasks simultaneously.
  • Proficiency in e-commerce platforms and tools (e.g., Shopify) and basic knowledge of web analytics tools (e.g., Google Analytics).

What We Offer:

  • Competitive salary and benefits package.
  • Opportunity for professional growth and development.
  • Collaborative and dynamic work environment.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

  • Paid sick time

Schedule:

  • Day shift

Supplemental Pay:

  • Overtime pay

Application Question(s):

  • Are you willing to travel up to Vasai? (If No please don't apply for this role)

Education:

  • Bachelor's (Preferred)

Experience:

  • total work: 2 years (Required)

Location:

  • Vasai, Maharashtra (Required)

Work Location: In person

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