E-Commerce Executive

We are looking for a proactive and detail-oriented E-commerce Operations Executive/Manager to oversee and streamline daily e-commerce functions for our packaging and retail division. The ideal candidate will manage order fulfillment, inventory control, product listings, logistics coordination, and ensure a seamless online customer experience across all platforms. Key Responsibilities:Order Management & FulfillmentMonitor and manage order processing from receipt to dispatch across marketplaces and company website Coordinate with warehouse, logistics, and courier partners to ensure timely delivery Track orders and handle escalations, delays, returns, and replacements efficiently Ensure proper packaging standards and branding are followed for all e-commerce shipments Inventory & Stock ManagementMaintain real-time inventory levels across all platforms (Amazon, Flipkart, Meesho, etc.) Coordinate with warehouse and procurement for stock replenishment Minimize stock-outs and overstock situations through demand planning and forecasting Marketplace & Website OperationsManage product listings, pricing, descriptions, and images across marketplaces Ensure product data is SEO-optimized and visually appealing Monitor product performance, reviews, and ratings; take corrective actions where necessary Logistics & CoordinationLiaise with shipping partners for pickups, reverse logistics, and performance issues Ensure proper documentation for all shipments and follow compliance protocols Optimize shipping costs and delivery timelines through smart partner selection Customer Service & ReportingHandle customer queries, feedback, and support tickets professionally Generate regular reports on sales performance, returns, fulfillment rates, etc. Work on process improvement plans to improve efficiency and reduce turnaround time Requirements:Bachelor's degree in Business, Logistics, Supply Chain, E-commerce or related field Proven experience in e-commerce operations in the packaging or retail industry is preferred Strong knowledge of marketplaces like Amazon, Flipkart, Meesho, Jiomart, etc. Proficient in MS Excel, order processing software, and marketplace dashboards Excellent coordination, analytical, and communication skills Strong problem-solving ability and attention to detail