E Commerce Executive

Company Description

Ease Commerce is India’s #1 CRM software provider, dedicated to simplifying every aspect of business management. Our all-in-one CRM solution covers customer, order, inventory, task, account, and product management, as well as payment reconciliation and data analytics. We empower businesses to enhance productivity, achieve operational excellence, and drive profitability, all from a single platform. Unlock growth and streamline your processes with Ease Commerce.

Role Description

This is a full-time, on-site role for an E-Commerce Executive based in Indore. The E-Commerce Executive will be responsible for managing customer accounts, handling sales and order fulfillment, overseeing warehouse management, and providing exceptional customer support. They will also coordinate with teams to boost productivity, handle payment reconciliation, and analyze data to generate actionable insights.

Key Result Area

• Prepare and maintain daily/weekly/monthly e-commerce performance dashboards and reports (sales, inventory, returns, logistics, etc.)
• Analyze data and trends across marketplaces (e.g., Amazon, Flipkart, Meesho, etc.) and own website
• Coordinate with the operations teams to ensure data flow and accuracy
• Create ad hoc reports for leadership and department heads
• Maintain master data such as SKU mapping, pricing updates, product listings, and catalog records
• Identify process gaps and recommend automation or improvements
• Handle data cleaning, validation, and standardization
• Coordinate with the tech team for data integration across systems (ERP, CRM, etc.)