Duty Manager

Job Summary:

We are looking for a proactive and detail-oriented Duty Manager to oversee hotel operations during assigned shifts and ensure smooth coordination between departments. The ideal candidate will have a strong operational background, leadership experience in the hospitality industry, and proficiency in IDS software.

Key Responsibilities:

• Supervise and coordinate all hotel departments during the shift, ensuring smooth day-to-day operations.
• Monitor the front desk, lobby, housekeeping, security, and other key guest service areas.
• Ensure proper use and accuracy of all operational transactions in IDS software.

Guest Relations & Service Recovery

• Handle guest requests, queries, and complaints with professionalism and urgency.
• Ensure high levels of guest satisfaction and resolve escalated issues effectively.
• Personally welcome VIP and long-stay guests and ensure special arrangements are made as needed.

Coordination & Communication

• Act as the main point of contact between guests and departments during the shift.
• Coordinate with housekeeping, F&B, engineering, and security to deliver timely services.
• Ensure effective handover between shifts with updated status of VIP guests, pending issues, and guest feedback.

Compliance & Safety

• Ensure compliance with hotel policies, SOPs, and safety regulations.
• Monitor emergency procedures and support guest and team safety in case of incidents.

Team Supervision

• Guide and support the front office and night audit teams during the shift.
• Train staff in service standards, guest handling, and proper IDS usage.
• Monitor grooming, conduct, and service etiquette of on-duty staff.

Reporting

• Prepare shift reports, incident logs, and guest feedback summaries.
• Ensure all data entries, billing, and night audit activities are accurately recorded in IDS.

Requirements:

• Diploma or Bachelor’s degree in Hotel Management or related field.
• 3–5 years of experience in front office or operational roles in the hospitality sector.
• Proficiency in IDS Hotel ERP system is mandatory.
• Strong communication, leadership, and crisis-handling skills.
• Willingness to work flexible hours, including nights, weekends, and holidays.
• Fluency in English; other languages are an advantage.

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided

Schedule:

• Morning shift
• Rotational shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Work Location: In person