Duty Manager

Job Title: Duty Manager
Location: Hyderabad
Department: Operations
Reports To: Spa Manager / Area Manager
Job Type: Full-Time

Job Purpose:

The Duty Manager is responsible for overseeing the day-to-day operations of the ODE Spa Wellness outlet. This role ensures exceptional customer service, maintains operational excellence, manages staff, and actively contributes to revenue generation by achieving monthly sales targets.

Key Responsibilities:Operational Management:

• Supervise daily spa operations, ensuring smooth and efficient functioning of all departments.
• Ensure all SOPs (Standard Operating Procedures) are followed by team members.
• Handle customer complaints and resolve issues promptly to maintain high satisfaction levels.
• Monitor cleanliness, ambiance, hygiene, and safety standards across the spa.
• Coordinate with housekeeping, front desk, and therapy teams to ensure seamless guest experiences.
• Manage inventory and ensure timely procurement of products and supplies.

Team Management:

• Schedule and supervise staff shifts to maintain optimal staffing levels.
• Train, motivate, and evaluate team performance.
• Conduct briefings and share daily goals with team members.
• Foster a positive work environment and promote a service-driven culture.

Sales & Revenue Generation:

• Meet or exceed monthly individual and outlet sales targets.
• Promote spa memberships, packages, and retail product sales.
• Train staff in upselling and cross-selling techniques.
• Track and analyze daily/weekly sales data and report performance to the Spa/Area Manager.
• Implement local marketing and promotional activities to drive footfall and revenue.

Customer Relationship Management:

• Greet and interact with guests to build rapport and loyalty.
• Maintain a database of regular clients and ensure personalized services.
• Collect and analyze customer feedback for continuous improvement.

Key Performance Indicators (KPIs):

• Achievement of individual and outlet sales targets.
• Guest satisfaction scores (Google reviews, internal surveys).
• Staff performance and retention.
• Operational audit scores and compliance.

Qualifications & Skills:

• Bachelor’s degree in Hospitality Management or related field.
• 2–4 years of experience in spa, wellness, hospitality, or retail management.
• Strong communication, interpersonal, and leadership skills.
• Sales-driven mindset with experience in achieving revenue targets.
• Knowledge of spa services and products is an added advantage.
• Proficiency in POS and booking software.

Compensation & Benefits:

• Competitive salary with sales incentives.
• Health & wellness benefits.
• Employee discounts on spa services and products.
• Training and career development opportunities.

Job Type: Full-time

Pay: ₹20,000.00 - ₹28,000.00 per month