Duty Manager

Company Description

• Manage daily front office operations, including reception, concierge, and guest services
• Ensure high standards of customer service and address guest inquiries and complaints promptly
• Coordinate with various departments to maintain seamless hotel operations
• Oversee check-in and check-out procedures, ensuring efficiency and guest satisfaction
• Manage room inventory and maximize occupancy rates
• Conduct regular staff training and performance evaluations
• Handle VIP guests and authorize special courtesies when appropriate
• Ensure compliance with hotel policies, safety regulations, and standard operating procedures
• Monitor and balance daily financial transactions and reports
• Maintain cleanliness and presentation standards in all front office areas
• Conduct regular inspections of guest rooms and public areas
• Resolve conflicts and make decisions in high-pressure situations
• Promote upselling opportunities to enhance revenue
  

Qualifications

• Bachelor's degree in Hospitality Management or related field
• Minimum of 3-5 years of experience in hotel management or front office operations
• Proven leadership skills with the ability to motivate and guide a team
• Excellent problem-solving and decision-making abilities
• Strong communication and interpersonal skills
• Detail-oriented with a focus on delivering exceptional customer service
• Proficiency in hotel management software and property management systems
• Ability to work flexible hours, including nights, weekends, and holidays
• Demonstrated experience in financial management and budgeting
• Strong organizational and multitasking skills
• Cultural awareness and sensitivity to diverse guest needs
• Ability to remain calm and professional in high-pressure situations
• Knowledge of local attractions and ability to provide concierge-level information to guests