Job Title: Guest Relations Executive (GRE) – Spa & Wellness Location: Hyderabad,Telangana Department: Front Office / Guest Services Reporting To: Spa Manager / Outlet Head Job Type: Full-time About Ode Spa Wellness: Ode Spa is a premium wellness brand offering authentic therapies, holistic treatments, and exceptional customer experiences across multiple locations in India. Our mission is to promote wellness and relaxation through personalized and professional services. Role Objective: To provide outstanding guest service by ensuring smooth check-ins/check-outs, managing appointments, promoting spa products and services, and achieving monthly sales targets through upselling and client engagement. Key Responsibilities:Guest Relations & Operations: Greet guests warmly and ensure a seamless, welcoming experience. Handle spa bookings, walk-ins, and appointments efficiently. Provide detailed information on spa services, memberships, and products. Coordinate with therapists and ensure timely service delivery. Handle guest concerns or complaints professionally and escalate when needed. Maintain cleanliness and ambiance of reception area. Sales & Revenue Generation: Actively promote spa treatments, packages, gift cards, and retail products. Achieve or exceed assigned monthly sales targets (treatments + retail). Maintain accurate records of daily sales, upselling efforts, and client preferences. Drive loyalty memberships and repeat visits through consistent client engagement. Administrative & Reporting: Prepare daily, weekly, and monthly sales reports for management review. Maintain client database and follow up for repeat bookings or promotional campaigns. Support inventory management for front desk items and spa retail products. Key Performance Indicators (KPIs): Guest satisfaction scores (Google reviews/feedback forms) Monthly sales achievement vs target (treatments + retail) Membership/enrollment conversions Repeat customer rate Upselling success rate Skills & Competencies: Excellent communication and interpersonal skills Customer-focused with a pleasant and positive attitude Ability to multitask and remain calm under pressure Basic sales skills with a persuasive approach Proficiency in MS Office and POS/spa software systems Qualifications: Graduate (Hospitality/Wellness preferred) Minimum 1–2 years of experience in guest relations/front office/reception (spa, wellness, hospitality or retail background preferred) Prior experience with sales targets is an advantage Work Hours: Rotational shifts, including weekends and holidays (as per spa schedule) Compensation: Fixed salary + Incentives based on sales performance Job Type: Permanent Pay: ₹15,000.00 - ₹23,000.00 per month Benefits: Food provided Paid sick time Schedule: Day shift Morning shift Rotational shift Work Location: In person Speak with the employer +91 7207923213

Job Title: Spa Manager Location: Ahmedabad,Gujarat Reports To: Area Manager / Cluster Head Department: Operations About ODE Spa Wellness ODE Spa Wellness is a leading wellness brand committed to delivering world-class spa experiences through holistic therapies, premium treatments, and unparalleled hospitality. We strive to create a tranquil environment where wellness meets luxury. Job Summary: As a Spa Manager, you will be responsible for overseeing the day-to-day operations of the spa, ensuring high standards of customer service, maintaining hygiene and safety protocols, managing staff, and driving revenue through strategic sales and service excellence. You will play a crucial role in achieving monthly and quarterly sales targets through upselling, client retention, and marketing initiatives. Key Responsibilities:Operational Management Manage daily spa operations, including therapist scheduling, inventory control, cleanliness, and guest satisfaction. Ensure the spa ambiance, hygiene, and customer service are always maintained to premium standards. Handle client complaints or service issues professionally and promptly. Sales & Revenue Generation Drive and achieve assigned monthly sales targets (services, memberships, and retail). Upsell spa packages, loyalty programs, and retail products to walk-in clients and members. Collaborate with the marketing team to execute local promotions and campaigns. Track, analyze, and report on sales performance and suggest corrective actions where needed. Staff Management Lead, train, and motivate the team of therapists, front desk executives, and housekeeping staff. Conduct regular performance reviews, provide feedback, and manage incentives aligned with sales KPIs. Ensure all employees follow service protocols and grooming standards. Client Experience & Retention Maintain high customer satisfaction scores by ensuring consistent service delivery. Build and nurture client relationships for repeat business and referrals. Address and resolve customer concerns with empathy and professionalism. Inventory & Reporting Maintain optimum stock levels for spa consumables and retail products. Prepare and present weekly/monthly reports on revenue, sales achievements, and operational concerns. Key Performance Indicators (KPIs): Achievement of monthly sales targets (services + retail). Client satisfaction & retention rate. Inventory and cost control efficiency. Staff performance and adherence to SOPs. Requirements: Bachelor’s degree or diploma in Hospitality/Wellness Management preferred. Minimum 3-5 years of experience in spa or wellness management. Strong leadership, team management, and customer service skills. Proven track record of achieving sales targets and driving business. Knowledge of spa treatments, wellness trends, and retail product lines. Proficiency in POS/CRM software; experience with spa management systems preferred. Compensation & Benefits: Competitive salary with performance-based incentives. Staff discounts on treatments and products. Opportunities for professional growth and training. Job Type: Permanent Pay: ₹25,000.00 - ₹38,000.00 per month Benefits: Food provided Paid sick time Schedule: Day shift Morning shift Rotational shift Work Location: In person

Job Title: Guest Relations Executive (GRE) – Spa & Wellness Location: Hyderabad,Telangana Department: Front Office / Guest Services Reporting To: Spa Manager / Outlet Head Job Type: Full-time About Ode Spa Wellness: Ode Spa is a premium wellness brand offering authentic therapies, holistic treatments, and exceptional customer experiences across multiple locations in India. Our mission is to promote wellness and relaxation through personalized and professional services. Role Objective: To provide outstanding guest service by ensuring smooth check-ins/check-outs, managing appointments, promoting spa products and services, and achieving monthly sales targets through upselling and client engagement. Key Responsibilities:Guest Relations & Operations: Greet guests warmly and ensure a seamless, welcoming experience. Handle spa bookings, walk-ins, and appointments efficiently. Provide detailed information on spa services, memberships, and products. Coordinate with therapists and ensure timely service delivery. Handle guest concerns or complaints professionally and escalate when needed. Maintain cleanliness and ambiance of reception area. Sales & Revenue Generation: Actively promote spa treatments, packages, gift cards, and retail products. Achieve or exceed assigned monthly sales targets (treatments + retail). Maintain accurate records of daily sales, upselling efforts, and client preferences. Drive loyalty memberships and repeat visits through consistent client engagement. Administrative & Reporting: Prepare daily, weekly, and monthly sales reports for management review. Maintain client database and follow up for repeat bookings or promotional campaigns. Support inventory management for front desk items and spa retail products. Key Performance Indicators (KPIs): Guest satisfaction scores (Google reviews/feedback forms) Monthly sales achievement vs target (treatments + retail) Membership/enrollment conversions Repeat customer rate Upselling success rate Skills & Competencies: Excellent communication and interpersonal skills Customer-focused with a pleasant and positive attitude Ability to multitask and remain calm under pressure Basic sales skills with a persuasive approach Proficiency in MS Office and POS/spa software systems Qualifications: Graduate (Hospitality/Wellness preferred) Minimum 1–2 years of experience in guest relations/front office/reception (spa, wellness, hospitality or retail background preferred) Prior experience with sales targets is an advantage Work Hours: Rotational shifts, including weekends and holidays (as per spa schedule) Compensation: Fixed salary + Incentives based on sales performance Job Type: Permanent Pay: ₹15,000.00 - ₹23,000.00 per month Benefits: Food provided Paid sick time Schedule: Day shift Morning shift Rotational shift Work Location: In person Speak with the employer +91 7207923213