Job Title: Guest Relations Executive (GRE) – Spa & Wellness Location: Hyderabad,Telangana Department: Front Office / Guest Services Reporting To: Spa Manager / Outlet Head Job Type: Full-time About Ode Spa Wellness: Ode Spa is a premium wellness brand offering authentic therapies, holistic treatments, and exceptional customer experiences across multiple locations in India. Our mission is to promote wellness and relaxation through personalized and professional services. Role Objective: To provide outstanding guest service by ensuring smooth check-ins/check-outs, managing appointments, promoting spa products and services, and achieving monthly sales targets through upselling and client engagement. Key Responsibilities:Guest Relations & Operations: Greet guests warmly and ensure a seamless, welcoming experience. Handle spa bookings, walk-ins, and appointments efficiently. Provide detailed information on spa services, memberships, and products. Coordinate with therapists and ensure timely service delivery. Handle guest concerns or complaints professionally and escalate when needed. Maintain cleanliness and ambiance of reception area. Sales & Revenue Generation: Actively promote spa treatments, packages, gift cards, and retail products. Achieve or exceed assigned monthly sales targets (treatments + retail). Maintain accurate records of daily sales, upselling efforts, and client preferences. Drive loyalty memberships and repeat visits through consistent client engagement. Administrative & Reporting: Prepare daily, weekly, and monthly sales reports for management review. Maintain client database and follow up for repeat bookings or promotional campaigns. Support inventory management for front desk items and spa retail products. Key Performance Indicators (KPIs): Guest satisfaction scores (Google reviews/feedback forms) Monthly sales achievement vs target (treatments + retail) Membership/enrollment conversions Repeat customer rate Upselling success rate Skills & Competencies: Excellent communication and interpersonal skills Customer-focused with a pleasant and positive attitude Ability to multitask and remain calm under pressure Basic sales skills with a persuasive approach Proficiency in MS Office and POS/spa software systems Qualifications: Graduate (Hospitality/Wellness preferred) Minimum 1–2 years of experience in guest relations/front office/reception (spa, wellness, hospitality or retail background preferred) Prior experience with sales targets is an advantage Work Hours: Rotational shifts, including weekends and holidays (as per spa schedule) Compensation: Fixed salary + Incentives based on sales performance Job Type: Permanent Pay: ₹15,000.00 - ₹23,000.00 per month Benefits: Food provided Paid sick time Schedule: Day shift Morning shift Rotational shift Work Location: In person Speak with the employer +91 7207923213
Job Title: Spa Manager Location: Ahmedabad,Gujarat Reports To: Area Manager / Cluster Head Department: Operations About ODE Spa Wellness ODE Spa Wellness is a leading wellness brand committed to delivering world-class spa experiences through holistic therapies, premium treatments, and unparalleled hospitality. We strive to create a tranquil environment where wellness meets luxury. Job Summary: As a Spa Manager, you will be responsible for overseeing the day-to-day operations of the spa, ensuring high standards of customer service, maintaining hygiene and safety protocols, managing staff, and driving revenue through strategic sales and service excellence. You will play a crucial role in achieving monthly and quarterly sales targets through upselling, client retention, and marketing initiatives. Key Responsibilities:Operational Management Manage daily spa operations, including therapist scheduling, inventory control, cleanliness, and guest satisfaction. Ensure the spa ambiance, hygiene, and customer service are always maintained to premium standards. Handle client complaints or service issues professionally and promptly. Sales & Revenue Generation Drive and achieve assigned monthly sales targets (services, memberships, and retail). Upsell spa packages, loyalty programs, and retail products to walk-in clients and members. Collaborate with the marketing team to execute local promotions and campaigns. Track, analyze, and report on sales performance and suggest corrective actions where needed. Staff Management Lead, train, and motivate the team of therapists, front desk executives, and housekeeping staff. Conduct regular performance reviews, provide feedback, and manage incentives aligned with sales KPIs. Ensure all employees follow service protocols and grooming standards. Client Experience & Retention Maintain high customer satisfaction scores by ensuring consistent service delivery. Build and nurture client relationships for repeat business and referrals. Address and resolve customer concerns with empathy and professionalism. Inventory & Reporting Maintain optimum stock levels for spa consumables and retail products. Prepare and present weekly/monthly reports on revenue, sales achievements, and operational concerns. Key Performance Indicators (KPIs): Achievement of monthly sales targets (services + retail). Client satisfaction & retention rate. Inventory and cost control efficiency. Staff performance and adherence to SOPs. Requirements: Bachelor’s degree or diploma in Hospitality/Wellness Management preferred. Minimum 3-5 years of experience in spa or wellness management. Strong leadership, team management, and customer service skills. Proven track record of achieving sales targets and driving business. Knowledge of spa treatments, wellness trends, and retail product lines. Proficiency in POS/CRM software; experience with spa management systems preferred. Compensation & Benefits: Competitive salary with performance-based incentives. Staff discounts on treatments and products. Opportunities for professional growth and training. Job Type: Permanent Pay: ₹25,000.00 - ₹38,000.00 per month Benefits: Food provided Paid sick time Schedule: Day shift Morning shift Rotational shift Work Location: In person
Job Title: Guest Relations Executive (GRE) – Spa & Wellness Location: Hyderabad,Telangana Department: Front Office / Guest Services Reporting To: Spa Manager / Outlet Head Job Type: Full-time About Ode Spa Wellness: Ode Spa is a premium wellness brand offering authentic therapies, holistic treatments, and exceptional customer experiences across multiple locations in India. Our mission is to promote wellness and relaxation through personalized and professional services. Role Objective: To provide outstanding guest service by ensuring smooth check-ins/check-outs, managing appointments, promoting spa products and services, and achieving monthly sales targets through upselling and client engagement. Key Responsibilities:Guest Relations & Operations: Greet guests warmly and ensure a seamless, welcoming experience. Handle spa bookings, walk-ins, and appointments efficiently. Provide detailed information on spa services, memberships, and products. Coordinate with therapists and ensure timely service delivery. Handle guest concerns or complaints professionally and escalate when needed. Maintain cleanliness and ambiance of reception area. Sales & Revenue Generation: Actively promote spa treatments, packages, gift cards, and retail products. Achieve or exceed assigned monthly sales targets (treatments + retail). Maintain accurate records of daily sales, upselling efforts, and client preferences. Drive loyalty memberships and repeat visits through consistent client engagement. Administrative & Reporting: Prepare daily, weekly, and monthly sales reports for management review. Maintain client database and follow up for repeat bookings or promotional campaigns. Support inventory management for front desk items and spa retail products. Key Performance Indicators (KPIs): Guest satisfaction scores (Google reviews/feedback forms) Monthly sales achievement vs target (treatments + retail) Membership/enrollment conversions Repeat customer rate Upselling success rate Skills & Competencies: Excellent communication and interpersonal skills Customer-focused with a pleasant and positive attitude Ability to multitask and remain calm under pressure Basic sales skills with a persuasive approach Proficiency in MS Office and POS/spa software systems Qualifications: Graduate (Hospitality/Wellness preferred) Minimum 1–2 years of experience in guest relations/front office/reception (spa, wellness, hospitality or retail background preferred) Prior experience with sales targets is an advantage Work Hours: Rotational shifts, including weekends and holidays (as per spa schedule) Compensation: Fixed salary + Incentives based on sales performance Job Type: Permanent Pay: ₹15,000.00 - ₹23,000.00 per month Benefits: Food provided Paid sick time Schedule: Day shift Morning shift Rotational shift Work Location: In person Speak with the employer +91 7207923213
Job Title: Guest Relations Executive (GRE) – Spa & Wellness Location: Hyderabad Department: Front Office / Guest Services Reporting To: Spa Manager / Outlet Head Job Type: Full-time About Ode Spa Wellness: Ode Spa is a premium wellness brand offering authentic therapies, holistic treatments, and exceptional customer experiences across multiple locations in India. Our mission is to promote wellness and relaxation through personalized and professional services. Role Objective: To provide outstanding guest service by ensuring smooth check-ins/check-outs, managing appointments, promoting spa products and services, and achieving monthly sales targets through upselling and client engagement. Key Responsibilities:Guest Relations & Operations: Greet guests warmly and ensure a seamless, welcoming experience. Handle spa bookings, walk-ins, and appointments efficiently. Provide detailed information on spa services, memberships, and products. Coordinate with therapists and ensure timely service delivery. Handle guest concerns or complaints professionally and escalate when needed. Maintain cleanliness and ambiance of reception area. Sales & Revenue Generation: Actively promote spa treatments, packages, gift cards, and retail products. Achieve or exceed assigned monthly sales targets (treatments + retail). Maintain accurate records of daily sales, upselling efforts, and client preferences. Drive loyalty memberships and repeat visits through consistent client engagement. Administrative & Reporting: Prepare daily, weekly, and monthly sales reports for management review. Maintain client database and follow up for repeat bookings or promotional campaigns. Support inventory management for front desk items and spa retail products. Key Performance Indicators (KPIs): Guest satisfaction scores (Google reviews/feedback forms) Monthly sales achievement vs target (treatments + retail) Membership/enrollment conversions Repeat customer rate Upselling success rate Skills & Competencies: Excellent communication and interpersonal skills Customer-focused with a pleasant and positive attitude Ability to multitask and remain calm under pressure Basic sales skills with a persuasive approach Proficiency in MS Office and POS/spa software systems Qualifications: Graduate (Hospitality/Wellness preferred) Minimum 1–2 years of experience in guest relations/front office/reception (spa, wellness, hospitality or retail background preferred) Prior experience with sales targets is an advantage Work Hours: Rotational shifts, including weekends and holidays (as per spa schedule) Compensation: Fixed salary + Incentives based on sales performance Job Type: Permanent Pay: ₹15,000.00 - ₹23,000.00 per month Benefits: Food provided Paid sick time Work Location: In person
Job Title: Guest Relations Executive (GRE) – Spa & Wellness Location: Hyderabad Department: Front Office / Guest Services Reporting To: Spa Manager / Outlet Head Job Type: Full-time About Ode Spa Wellness: Ode Spa is a premium wellness brand offering authentic therapies, holistic treatments, and exceptional customer experiences across multiple locations in India. Our mission is to promote wellness and relaxation through personalized and professional services. Role Objective: To provide outstanding guest service by ensuring smooth check-ins/check-outs, managing appointments, promoting spa products and services, and achieving monthly sales targets through upselling and client engagement. Key Responsibilities:Guest Relations & Operations: Greet guests warmly and ensure a seamless, welcoming experience. Handle spa bookings, walk-ins, and appointments efficiently. Provide detailed information on spa services, memberships, and products. Coordinate with therapists and ensure timely service delivery. Handle guest concerns or complaints professionally and escalate when needed. Maintain cleanliness and ambiance of reception area. Sales & Revenue Generation: Actively promote spa treatments, packages, gift cards, and retail products. Achieve or exceed assigned monthly sales targets (treatments + retail). Maintain accurate records of daily sales, upselling efforts, and client preferences. Drive loyalty memberships and repeat visits through consistent client engagement. Administrative & Reporting: Prepare daily, weekly, and monthly sales reports for management review. Maintain client database and follow up for repeat bookings or promotional campaigns. Support inventory management for front desk items and spa retail products. Key Performance Indicators (KPIs): Guest satisfaction scores (Google reviews/feedback forms) Monthly sales achievement vs target (treatments + retail) Membership/enrollment conversions Repeat customer rate Upselling success rate Skills & Competencies: Excellent communication and interpersonal skills Customer-focused with a pleasant and positive attitude Ability to multitask and remain calm under pressure Basic sales skills with a persuasive approach Proficiency in MS Office and POS/spa software systems Qualifications: Graduate (Hospitality/Wellness preferred) Minimum 1–2 years of experience in guest relations/front office/reception (spa, wellness, hospitality or retail background preferred) Prior experience with sales targets is an advantage Work Hours: Rotational shifts, including weekends and holidays (as per spa schedule) Compensation: Fixed salary + Incentives based on sales performance Job Type: Permanent Pay: ₹15,000.00 - ₹23,000.00 per month Benefits: Food provided Paid sick time Work Location: In person
*Job Description* A Guest Relationship Executive at Odespa Wellness would likely be responsible for ensuring a positive and memorable experience for all guests visiting the wellness center. The primary focus would be on providing excellent customer service, building strong relationships with guests, and ensuring their needs are met. Below is a general overview of what the job description may look like: *Key Responsibilities*: Guest Interaction & Customer Service: Greet and welcome guests in a warm, friendly, and professional manner. Provide personalized recommendations on services and products based on guests' preferences and wellness goals. Handle guest inquiries, concerns, and feedback, resolving issues promptly to ensure satisfaction. Relationship Building: Establish and maintain strong relationships with regular and new clients. Follow up with guests post-visit to ensure satisfaction and encourage repeat visits. Keep track of guest preferences, visit history, and any special requests for future visits. Administrative Support: Maintain accurate records of guest information, bookings, and preferences in the system. Assist with scheduling appointments and ensuring seamless service delivery. Assist in managing guest databases and CRM systems. Promotions & Upselling: Inform guests about ongoing promotions, new treatments, and wellness products available. Upsell additional services or products based on the guest’s preferences and needs. Collaboration: Work closely with other team members (therapists, receptionists, wellness coaches) to ensure a smooth guest experience. Assist in the planning and execution of special events or wellness workshops. Maintaining Facility Standards: Ensure the wellness center is always clean, well-organized, and welcoming. Monitor guest flow to minimize wait times and ensure guests’ comfort. Desired Skills and Qualifications: Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Ability to remain calm and professional in high-pressure situations. Prior experience in customer service, hospitality, or a wellness setting is preferred. Passion for wellness, health, and providing exceptional guest experiences. Familiarity with CRM systems and booking software is a plus. Job Type: Permanent Pay: ₹15,000.00 - ₹23,000.00 per month Work Location: In person Speak with the employer +91 7207923213
Job Title: Spa Manager Location: Hyderabad,Telangana Reports To: Area Manager / Cluster Head Department: Operations About ODE Spa Wellness ODE Spa Wellness is a leading wellness brand committed to delivering world-class spa experiences through holistic therapies, premium treatments, and unparalleled hospitality. We strive to create a tranquil environment where wellness meets luxury. Job Summary: As a Spa Manager, you will be responsible for overseeing the day-to-day operations of the spa, ensuring high standards of customer service, maintaining hygiene and safety protocols, managing staff, and driving revenue through strategic sales and service excellence. You will play a crucial role in achieving monthly and quarterly sales targets through upselling, client retention, and marketing initiatives. Key Responsibilities:Operational Management Manage daily spa operations, including therapist scheduling, inventory control, cleanliness, and guest satisfaction. Ensure the spa ambiance, hygiene, and customer service are always maintained to premium standards. Handle client complaints or service issues professionally and promptly. Sales & Revenue Generation Drive and achieve assigned monthly sales targets (services, memberships, and retail). Upsell spa packages, loyalty programs, and retail products to walk-in clients and members. Collaborate with the marketing team to execute local promotions and campaigns. Track, analyze, and report on sales performance and suggest corrective actions where needed. Staff Management Lead, train, and motivate the team of therapists, front desk executives, and housekeeping staff. Conduct regular performance reviews, provide feedback, and manage incentives aligned with sales KPIs. Ensure all employees follow service protocols and grooming standards. Client Experience & Retention Maintain high customer satisfaction scores by ensuring consistent service delivery. Build and nurture client relationships for repeat business and referrals. Address and resolve customer concerns with empathy and professionalism. Inventory & Reporting Maintain optimum stock levels for spa consumables and retail products. Prepare and present weekly/monthly reports on revenue, sales achievements, and operational concerns. Key Performance Indicators (KPIs): Achievement of monthly sales targets (services + retail). Client satisfaction & retention rate. Inventory and cost control efficiency. Staff performance and adherence to SOPs. Requirements: Bachelor’s degree or diploma in Hospitality/Wellness Management preferred. Minimum 3-5 years of experience in spa or wellness management. Strong leadership, team management, and customer service skills. Proven track record of achieving sales targets and driving business. Knowledge of spa treatments, wellness trends, and retail product lines. Proficiency in POS/CRM software; experience with spa management systems preferred. Compensation & Benefits: Competitive salary with performance-based incentives. Staff discounts on treatments and products. Opportunities for professional growth and training. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹35,000.00 per month Work Location: In person
*Job Description* A Guest Relationship Executive at Odespa Wellness would likely be responsible for ensuring a positive and memorable experience for all guests visiting the wellness center. The primary focus would be on providing excellent customer service, building strong relationships with guests, and ensuring their needs are met. Below is a general overview of what the job description may look like: *Key Responsibilities*: Guest Interaction & Customer Service: Greet and welcome guests in a warm, friendly, and professional manner. Provide personalized recommendations on services and products based on guests' preferences and wellness goals. Handle guest inquiries, concerns, and feedback, resolving issues promptly to ensure satisfaction. Relationship Building: Establish and maintain strong relationships with regular and new clients. Follow up with guests post-visit to ensure satisfaction and encourage repeat visits. Keep track of guest preferences, visit history, and any special requests for future visits. Administrative Support: Maintain accurate records of guest information, bookings, and preferences in the system. Assist with scheduling appointments and ensuring seamless service delivery. Assist in managing guest databases and CRM systems. Promotions & Upselling: Inform guests about ongoing promotions, new treatments, and wellness products available. Upsell additional services or products based on the guest’s preferences and needs. Collaboration: Work closely with other team members (therapists, receptionists, wellness coaches) to ensure a smooth guest experience. Assist in the planning and execution of special events or wellness workshops. Maintaining Facility Standards: Ensure the wellness center is always clean, well-organized, and welcoming. Monitor guest flow to minimize wait times and ensure guests’ comfort. Desired Skills and Qualifications: Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Ability to remain calm and professional in high-pressure situations. Prior experience in customer service, hospitality, or a wellness setting is preferred. Passion for wellness, health, and providing exceptional guest experiences. Familiarity with CRM systems and booking software is a plus. Job Type: Permanent Pay: ₹15,000.00 - ₹23,000.00 per month Work Location: In person Speak with the employer +91 7207923213
Job Title: Spa Manager Location: Hyderabad,Telangana Reports To: Area Manager / Cluster Head Department: Operations About ODE Spa Wellness ODE Spa Wellness is a leading wellness brand committed to delivering world-class spa experiences through holistic therapies, premium treatments, and unparalleled hospitality. We strive to create a tranquil environment where wellness meets luxury. Job Summary: As a Spa Manager, you will be responsible for overseeing the day-to-day operations of the spa, ensuring high standards of customer service, maintaining hygiene and safety protocols, managing staff, and driving revenue through strategic sales and service excellence. You will play a crucial role in achieving monthly and quarterly sales targets through upselling, client retention, and marketing initiatives. Key Responsibilities:Operational Management Manage daily spa operations, including therapist scheduling, inventory control, cleanliness, and guest satisfaction. Ensure the spa ambiance, hygiene, and customer service are always maintained to premium standards. Handle client complaints or service issues professionally and promptly. Sales & Revenue Generation Drive and achieve assigned monthly sales targets (services, memberships, and retail). Upsell spa packages, loyalty programs, and retail products to walk-in clients and members. Collaborate with the marketing team to execute local promotions and campaigns. Track, analyze, and report on sales performance and suggest corrective actions where needed. Staff Management Lead, train, and motivate the team of therapists, front desk executives, and housekeeping staff. Conduct regular performance reviews, provide feedback, and manage incentives aligned with sales KPIs. Ensure all employees follow service protocols and grooming standards. Client Experience & Retention Maintain high customer satisfaction scores by ensuring consistent service delivery. Build and nurture client relationships for repeat business and referrals. Address and resolve customer concerns with empathy and professionalism. Inventory & Reporting Maintain optimum stock levels for spa consumables and retail products. Prepare and present weekly/monthly reports on revenue, sales achievements, and operational concerns. Key Performance Indicators (KPIs): Achievement of monthly sales targets (services + retail). Client satisfaction & retention rate. Inventory and cost control efficiency. Staff performance and adherence to SOPs. Requirements: Bachelor’s degree or diploma in Hospitality/Wellness Management preferred. Minimum 3-5 years of experience in spa or wellness management. Strong leadership, team management, and customer service skills. Proven track record of achieving sales targets and driving business. Knowledge of spa treatments, wellness trends, and retail product lines. Proficiency in POS/CRM software; experience with spa management systems preferred. Compensation & Benefits: Competitive salary with performance-based incentives. Staff discounts on treatments and products. Opportunities for professional growth and training. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹35,000.00 per month Work Location: In person
Job Title: Guest Relations Executive (GRE) Location: Bangalore Department: Front Office / Customer Experience Reports To: Spa Manager / Outlet Head Job Purpose: To ensure a warm and welcoming environment for all guests, manage front desk operations efficiently, and actively drive spa sales and membership conversions while maintaining a high standard of customer service and professionalism. Key Responsibilities:Guest Relations: Greet all clients in a friendly, professional, and timely manner. Understand client needs and preferences to ensure personalized service. Handle check-in and check-out procedures with accuracy. Respond to client inquiries, concerns, and feedback, ensuring prompt resolution. Maintain a clean, welcoming reception area that reflects the spa's brand and values. Manage appointment scheduling, client confirmations, and follow-ups. Sales and Revenue: Promote spa services, therapies, packages, and retail products effectively. Convert walk-in and enquiry calls into bookings and sales. Meet or exceed assigned monthly sales targets (including service up-selling and product sales). Cross-sell membership packages and loyalty programs. Track and report daily sales, leads, and conversion metrics to management. Customer Database & Retention: Maintain and update customer records in the spa software/CRM. Implement follow-up calls/emails/messages to encourage repeat visits and referrals. Actively contribute to customer retention initiatives, such as loyalty points or referral programs. Operations & Coordination: Coordinate with therapists and housekeeping for smooth daily operations. Ensure therapists are aware of their bookings and client preferences. Support Spa Manager in inventory tracking and front-desk supplies. Maintain confidentiality and compliance with health & hygiene standards. Skills & Qualifications: Bachelor’s degree or diploma in hospitality, wellness, or related field. 1–3 years of experience in guest relations/front office/sales in a spa, salon, or hotel. Excellent communication and interpersonal skills. Sales-driven mindset with a track record of meeting revenue targets. Knowledge of spa services, treatments, and wellness concepts is a plus. Proficient in using spa software or CRM systems. KPIs / Performance Metrics: Guest satisfaction score (Google/JustDial/Customer Feedback) Monthly sales and conversion rate (walk-ins to bookings) Package & membership sales Repeat customer ratio Upsell rate (per booking) Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹21,000.00 per month Work Location: In person Speak with the employer +91 7207923213
Job Title: Spa Manager Location: Ahmedabad,Gujarat Reports To: Area Manager / Cluster Head Department: Operations About ODE Spa Wellness ODE Spa Wellness is a leading wellness brand committed to delivering world-class spa experiences through holistic therapies, premium treatments, and unparalleled hospitality. We strive to create a tranquil environment where wellness meets luxury. Job Summary: As a Spa Manager, you will be responsible for overseeing the day-to-day operations of the spa, ensuring high standards of customer service, maintaining hygiene and safety protocols, managing staff, and driving revenue through strategic sales and service excellence. You will play a crucial role in achieving monthly and quarterly sales targets through upselling, client retention, and marketing initiatives. Key Responsibilities:Operational Management Manage daily spa operations, including therapist scheduling, inventory control, cleanliness, and guest satisfaction. Ensure the spa ambiance, hygiene, and customer service are always maintained to premium standards. Handle client complaints or service issues professionally and promptly. Sales & Revenue Generation Drive and achieve assigned monthly sales targets (services, memberships, and retail). Upsell spa packages, loyalty programs, and retail products to walk-in clients and members. Collaborate with the marketing team to execute local promotions and campaigns. Track, analyze, and report on sales performance and suggest corrective actions where needed. Staff Management Lead, train, and motivate the team of therapists, front desk executives, and housekeeping staff. Conduct regular performance reviews, provide feedback, and manage incentives aligned with sales KPIs. Ensure all employees follow service protocols and grooming standards. Client Experience & Retention Maintain high customer satisfaction scores by ensuring consistent service delivery. Build and nurture client relationships for repeat business and referrals. Address and resolve customer concerns with empathy and professionalism. Inventory & Reporting Maintain optimum stock levels for spa consumables and retail products. Prepare and present weekly/monthly reports on revenue, sales achievements, and operational concerns. Key Performance Indicators (KPIs): Achievement of monthly sales targets (services + retail). Client satisfaction & retention rate. Inventory and cost control efficiency. Staff performance and adherence to SOPs. Requirements: Bachelor’s degree or diploma in Hospitality/Wellness Management preferred. Minimum 3-5 years of experience in spa or wellness management. Strong leadership, team management, and customer service skills. Proven track record of achieving sales targets and driving business. Knowledge of spa treatments, wellness trends, and retail product lines. Proficiency in POS/CRM software; experience with spa management systems preferred. Compensation & Benefits: Competitive salary with performance-based incentives. Staff discounts on treatments and products. Opportunities for professional growth and training. Job Type: Permanent Pay: ₹25,000.00 - ₹38,000.00 per month Benefits: Food provided Paid sick time Schedule: Day shift Morning shift Rotational shift Work Location: In person
Job Title: Channel Sales Manager Department: Sales Reports To: Head – Sales & Distribution About Ridhira Groups: Ridhira Groups is a diversified business group with interests in wellness retreats, real estate, hospitality, and lifestyle experiences. Our mission is to deliver premium, sustainable, and meaningful experiences through our properties and services. Job Summary: The Channel Sales Manager will be responsible for developing and managing strategic partnerships with channel partners, brokers, agents, and third-party distribution networks to drive revenue growth across Ridhira’s product verticals (e.g., wellness retreats, real estate projects). The role demands strong relationship-building skills, strategic sales planning, and the ability to achieve monthly and quarterly targets. Key Responsibilities: Channel Partner Management: Identify, recruit, and onboard new channel partners and real estate brokers. Maintain strong relationships with existing partners and ensure continuous engagement. Train partners on Ridhira’s products, USPs, and selling points. Sales Enablement: Drive channel sales performance and monitor daily/weekly/quarterly targets. Assist partners in closing high-value deals. Organize channel partner meets, product briefings, and site visits. Market & Territory Development: Expand channel sales presence in target geographies. Analyze market trends and competitor activities to create effective sales strategies. Work closely with marketing teams to support partner campaigns and branding initiatives. Job Type: Full-time Pay: ₹400,000.00 - ₹800,000.00 per year Ability to commute/relocate: Nanakramguda, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: 6years: 1 year (Preferred) Language: English (Preferred) Telugu , English, Hindi (Preferred) Location: Nanakramguda, Hyderabad, Telangana (Preferred) Willingness to travel: 25% (Preferred) Work Location: In person
Job Title: Guest Relations Executive (GRE) – Spa & Wellness Location: Hyderabad,Telangana Department: Front Office / Guest Services Reporting To: Spa Manager / Outlet Head Job Type: Full-time About Ode Spa Wellness: Ode Spa is a premium wellness brand offering authentic therapies, holistic treatments, and exceptional customer experiences across multiple locations in India. Our mission is to promote wellness and relaxation through personalized and professional services. Role Objective: To provide outstanding guest service by ensuring smooth check-ins/check-outs, managing appointments, promoting spa products and services, and achieving monthly sales targets through upselling and client engagement. Key Responsibilities:Guest Relations & Operations: Greet guests warmly and ensure a seamless, welcoming experience. Handle spa bookings, walk-ins, and appointments efficiently. Provide detailed information on spa services, memberships, and products. Coordinate with therapists and ensure timely service delivery. Handle guest concerns or complaints professionally and escalate when needed. Maintain cleanliness and ambiance of reception area. Sales & Revenue Generation: Actively promote spa treatments, packages, gift cards, and retail products. Achieve or exceed assigned monthly sales targets (treatments + retail). Maintain accurate records of daily sales, upselling efforts, and client preferences. Drive loyalty memberships and repeat visits through consistent client engagement. Administrative & Reporting: Prepare daily, weekly, and monthly sales reports for management review. Maintain client database and follow up for repeat bookings or promotional campaigns. Support inventory management for front desk items and spa retail products. Key Performance Indicators (KPIs): Guest satisfaction scores (Google reviews/feedback forms) Monthly sales achievement vs target (treatments + retail) Membership/enrollment conversions Repeat customer rate Upselling success rate Skills & Competencies: Excellent communication and interpersonal skills Customer-focused with a pleasant and positive attitude Ability to multitask and remain calm under pressure Basic sales skills with a persuasive approach Proficiency in MS Office and POS/spa software systems Qualifications: Graduate (Hospitality/Wellness preferred) Minimum 1–2 years of experience in guest relations/front office/reception (spa, wellness, hospitality or retail background preferred) Prior experience with sales targets is an advantage Work Hours: Rotational shifts, including weekends and holidays (as per spa schedule) Compensation: Fixed salary + Incentives based on sales performance Job Type: Permanent Pay: ₹15,000.00 - ₹23,000.00 per month Benefits: Food provided Paid sick time Work Location: In person
Job Title: Guest Relations Executive (GRE) – Spa & Wellness Location: Hyderabad,Telangana Department: Front Office / Guest Services Reporting To: Spa Manager / Outlet Head Job Type: Full-time About Ode Spa Wellness: Ode Spa is a premium wellness brand offering authentic therapies, holistic treatments, and exceptional customer experiences across multiple locations in India. Our mission is to promote wellness and relaxation through personalized and professional services. Role Objective: To provide outstanding guest service by ensuring smooth check-ins/check-outs, managing appointments, promoting spa products and services, and achieving monthly sales targets through upselling and client engagement. Key Responsibilities:Guest Relations & Operations: Greet guests warmly and ensure a seamless, welcoming experience. Handle spa bookings, walk-ins, and appointments efficiently. Provide detailed information on spa services, memberships, and products. Coordinate with therapists and ensure timely service delivery. Handle guest concerns or complaints professionally and escalate when needed. Maintain cleanliness and ambiance of reception area. Sales & Revenue Generation: Actively promote spa treatments, packages, gift cards, and retail products. Achieve or exceed assigned monthly sales targets (treatments + retail). Maintain accurate records of daily sales, upselling efforts, and client preferences. Drive loyalty memberships and repeat visits through consistent client engagement. Administrative & Reporting: Prepare daily, weekly, and monthly sales reports for management review. Maintain client database and follow up for repeat bookings or promotional campaigns. Support inventory management for front desk items and spa retail products. Key Performance Indicators (KPIs): Guest satisfaction scores (Google reviews/feedback forms) Monthly sales achievement vs target (treatments + retail) Membership/enrollment conversions Repeat customer rate Upselling success rate Skills & Competencies: Excellent communication and interpersonal skills Customer-focused with a pleasant and positive attitude Ability to multitask and remain calm under pressure Basic sales skills with a persuasive approach Proficiency in MS Office and POS/spa software systems Qualifications: Graduate (Hospitality/Wellness preferred) Minimum 1–2 years of experience in guest relations/front office/reception (spa, wellness, hospitality or retail background preferred) Prior experience with sales targets is an advantage Work Hours: Rotational shifts, including weekends and holidays (as per spa schedule) Compensation: Fixed salary + Incentives based on sales performance Job Type: Permanent Pay: ₹15,000.00 - ₹23,000.00 per month Benefits: Food provided Paid sick time Work Location: In person
Job Title: Spa Manager Location: ODE Spa Wellness Outlet Reports To: Area Manager / Group Operations Head Job Purpose: To oversee the daily operations of the spa, ensuring exceptional service delivery, team performance, and revenue growth through achievement of monthly and quarterly sales targets. The Spa Manager plays a pivotal role in driving customer satisfaction, maintaining operational standards, and leading the team towards consistent performance. Key Responsibilities:1. Spa Operations & Guest Experience Ensure smooth day-to-day operations of the spa outlet. Supervise therapy sessions, hygiene standards, ambiance, and customer service quality. Monitor and maintain spa facility cleanliness and equipment. Handle guest feedback and resolve complaints promptly and professionally. 2. Team Leadership & Management Lead, motivate, and manage therapists, front desk, and housekeeping staff. Conduct regular team meetings, briefings, and one-on-one coaching sessions. Monitor staff schedules, leave, attendance, and productivity. Oversee training and development programs to enhance service quality and product knowledge. 3. Sales & Revenue Generation Achieve monthly and quarterly spa sales targets (services, memberships, and retail products). Drive upselling and cross-selling of treatments and wellness products. Analyze sales reports and implement strategies to improve performance. Collaborate with the marketing team for promotions, events, and local outreach. 4. Customer Relationship Management Build strong relationships with clients to increase retention and referrals. Maintain a CRM database to track client visits, preferences, and feedback. Implement loyalty programs and client engagement strategies. 5. Inventory & Financial Management Maintain adequate stock levels for spa products, consumables, and retail items. Conduct monthly inventory checks and report discrepancies. Manage petty cash and spa-related expenses within allocated budgets. Key Performance Indicators (KPIs): Achievement of monthly service revenue & retail sales targets. Client satisfaction (CSAT scores & Google reviews). Staff productivity & retention. Operational compliance and hygiene audit scores. Qualifications & Requirements: Bachelor’s degree or diploma in Spa Management, Hospitality, or related field. Minimum 3–5 years of experience in spa operations, with at least 1 year in a managerial role. Strong knowledge of spa services, wellness trends, and retail product lines. Excellent communication, leadership, and problem-solving skills. Sales-oriented mindset with experience in target achievement. Work Schedule: 6 days a week (rotational shifts), including weekends Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹37,000.00 per month Job Type: Full-time Pay: ₹25,000.00 - ₹37,000.00 per month Work Location: In person
Job Title: Guest Relations Executive (GRE) – Spa & Wellness Location: Hyderabad,Telangana Department: Front Office / Guest Services Reporting To: Spa Manager / Outlet Head Job Type: Full-time About Ode Spa Wellness: Ode Spa is a premium wellness brand offering authentic therapies, holistic treatments, and exceptional customer experiences across multiple locations in India. Our mission is to promote wellness and relaxation through personalized and professional services. Role Objective: To provide outstanding guest service by ensuring smooth check-ins/check-outs, managing appointments, promoting spa products and services, and achieving monthly sales targets through upselling and client engagement. Key Responsibilities:Guest Relations & Operations: Greet guests warmly and ensure a seamless, welcoming experience. Handle spa bookings, walk-ins, and appointments efficiently. Provide detailed information on spa services, memberships, and products. Coordinate with therapists and ensure timely service delivery. Handle guest concerns or complaints professionally and escalate when needed. Maintain cleanliness and ambiance of reception area. Sales & Revenue Generation: Actively promote spa treatments, packages, gift cards, and retail products. Achieve or exceed assigned monthly sales targets (treatments + retail). Maintain accurate records of daily sales, upselling efforts, and client preferences. Drive loyalty memberships and repeat visits through consistent client engagement. Administrative & Reporting: Prepare daily, weekly, and monthly sales reports for management review. Maintain client database and follow up for repeat bookings or promotional campaigns. Support inventory management for front desk items and spa retail products. Key Performance Indicators (KPIs): Guest satisfaction scores (Google reviews/feedback forms) Monthly sales achievement vs target (treatments + retail) Membership/enrollment conversions Repeat customer rate Upselling success rate Skills & Competencies: Excellent communication and interpersonal skills Customer-focused with a pleasant and positive attitude Ability to multitask and remain calm under pressure Basic sales skills with a persuasive approach Proficiency in MS Office and POS/spa software systems Qualifications: Graduate (Hospitality/Wellness preferred) Minimum 1–2 years of experience in guest relations/front office/reception (spa, wellness, hospitality or retail background preferred) Prior experience with sales targets is an advantage Work Hours: Rotational shifts, including weekends and holidays (as per spa schedule) Compensation: Fixed salary + Incentives based on sales performance Job Type: Permanent Pay: ₹15,000.00 - ₹23,000.00 per month Benefits: Food provided Paid sick time Job Type: Full-time Pay: ₹17,000.00 - ₹23,000.00 per month
Job Title: Guest Relations Executive (GRE) – Spa & Wellness Location: Hyderabad,Telangana Department: Front Office / Guest Services Reporting To: Spa Manager / Outlet Head Job Type: Full-time About Ode Spa Wellness: Ode Spa is a premium wellness brand offering authentic therapies, holistic treatments, and exceptional customer experiences across multiple locations in India. Our mission is to promote wellness and relaxation through personalized and professional services. Role Objective: To provide outstanding guest service by ensuring smooth check-ins/check-outs, managing appointments, promoting spa products and services, and achieving monthly sales targets through upselling and client engagement. Key Responsibilities:Guest Relations & Operations: Greet guests warmly and ensure a seamless, welcoming experience. Handle spa bookings, walk-ins, and appointments efficiently. Provide detailed information on spa services, memberships, and products. Coordinate with therapists and ensure timely service delivery. Handle guest concerns or complaints professionally and escalate when needed. Maintain cleanliness and ambiance of reception area. Sales & Revenue Generation: Actively promote spa treatments, packages, gift cards, and retail products. Achieve or exceed assigned monthly sales targets (treatments + retail). Maintain accurate records of daily sales, upselling efforts, and client preferences. Drive loyalty memberships and repeat visits through consistent client engagement. Administrative & Reporting: Prepare daily, weekly, and monthly sales reports for management review. Maintain client database and follow up for repeat bookings or promotional campaigns. Support inventory management for front desk items and spa retail products. Key Performance Indicators (KPIs): Guest satisfaction scores (Google reviews/feedback forms) Monthly sales achievement vs target (treatments + retail) Membership/enrollment conversions Repeat customer rate Upselling success rate Skills & Competencies: Excellent communication and interpersonal skills Customer-focused with a pleasant and positive attitude Ability to multitask and remain calm under pressure Basic sales skills with a persuasive approach Proficiency in MS Office and POS/spa software systems Qualifications: Graduate (Hospitality/Wellness preferred) Minimum 1–2 years of experience in guest relations/front office/reception (spa, wellness, hospitality or retail background preferred) Prior experience with sales targets is an advantage Work Hours: Rotational shifts, including weekends and holidays (as per spa schedule) Compensation: Fixed salary + Incentives based on sales performance Job Type: Permanent Pay: ₹15,000.00 - ₹23,000.00 per month Benefits: Food provided Paid sick time Job Type: Full-time Pay: ₹17,000.00 - ₹23,000.00 per month
Job Title: Duty Manager Location: Hyderabad Department: Operations Reports To: Spa Manager / Area Manager Job Type: Full-Time Job Purpose: The Duty Manager is responsible for overseeing the day-to-day operations of the ODE Spa Wellness outlet. This role ensures exceptional customer service, maintains operational excellence, manages staff, and actively contributes to revenue generation by achieving monthly sales targets. Key Responsibilities:Operational Management: Supervise daily spa operations, ensuring smooth and efficient functioning of all departments. Ensure all SOPs (Standard Operating Procedures) are followed by team members. Handle customer complaints and resolve issues promptly to maintain high satisfaction levels. Monitor cleanliness, ambiance, hygiene, and safety standards across the spa. Coordinate with housekeeping, front desk, and therapy teams to ensure seamless guest experiences. Manage inventory and ensure timely procurement of products and supplies. Team Management: Schedule and supervise staff shifts to maintain optimal staffing levels. Train, motivate, and evaluate team performance. Conduct briefings and share daily goals with team members. Foster a positive work environment and promote a service-driven culture. Sales & Revenue Generation: Meet or exceed monthly individual and outlet sales targets. Promote spa memberships, packages, and retail product sales. Train staff in upselling and cross-selling techniques. Track and analyze daily/weekly sales data and report performance to the Spa/Area Manager. Implement local marketing and promotional activities to drive footfall and revenue. Customer Relationship Management: Greet and interact with guests to build rapport and loyalty. Maintain a database of regular clients and ensure personalized services. Collect and analyze customer feedback for continuous improvement. Key Performance Indicators (KPIs): Achievement of individual and outlet sales targets. Guest satisfaction scores (Google reviews, internal surveys). Staff performance and retention. Operational audit scores and compliance. Qualifications & Skills: Bachelor’s degree in Hospitality Management or related field. 2–4 years of experience in spa, wellness, hospitality, or retail management. Strong communication, interpersonal, and leadership skills. Sales-driven mindset with experience in achieving revenue targets. Knowledge of spa services and products is an added advantage. Proficiency in POS and booking software. Compensation & Benefits: Competitive salary with sales incentives. Health & wellness benefits. Employee discounts on spa services and products. Training and career development opportunities. Job Type: Full-time Pay: ₹20,000.00 - ₹28,000.00 per month
Job Description – Duty Manager Ode Spa Wellness (Ridhira Group) Position: Duty Manager Location: Goa,Candolim Reporting To: Spa Manager / Operations Manager Department: Operations Job Summary: The Duty Manager at Ode Spa Wellness is responsible for overseeing the daily operations of the spa, ensuring exceptional customer service, smooth workflow, and adherence to company policies. The role requires strong leadership, problem-solving skills, and a customer-centric approach to create a relaxing and welcoming spa experience. Key Responsibilities: 1. Spa Operations Management: Oversee the daily operations of the spa, ensuring smooth functioning of all services. Monitor staff schedules, ensuring proper shift coverage and efficient workflow. Supervise housekeeping, front desk, and therapy teams to maintain hygiene and service standards. Ensure spa equipment, products, and amenities are well-stocked and maintained. Address operational issues promptly and effectively. 2. Guest Experience & Customer Service: Ensure high standards of customer service and guest satisfaction. Handle guest inquiries, complaints, and feedback professionally and promptly. Assist in VIP and special guest handling, ensuring a personalized spa experience. Oversee booking and appointment management to optimize occupancy and minimize wait times. 3. Team Leadership & Staff Management: Lead and motivate the spa team to deliver exceptional service. Conduct training sessions for staff on customer service, product knowledge, and SOPs. Monitor staff performance and provide feedback for improvement. Ensure staff adhere to grooming, uniform, and professional behavior standards. 4. Sales & Revenue Growth: Promote spa services, treatments, and retail products to enhance sales. Monitor daily sales and revenue targets, implementing strategies to achieve them. Assist in marketing and promotional activities for customer engagement. 5. Health & Safety Compliance: Ensure all safety, hygiene, and sanitation protocols are strictly followed. Conduct regular checks on spa facilities and equipment for compliance. Ensure adherence to local health regulations and company policies. 6. Reporting & Administration: Maintain records of daily sales, guest feedback, inventory, and staff attendance. Prepare shift reports and operational updates for management review. Assist in budgeting and cost control measures for spa efficiency. Requirements: Education & Experience: Bachelor's degree in Hospitality, Business Administration, or a related field preferred. Minimum 3-5 years of experience in spa, hospitality, or wellness industry. Experience in a leadership or supervisory role. Skills & Competencies: Strong leadership and team management abilities. Excellent customer service and problem-solving skills. Good knowledge of spa treatments, wellness services, and retail sales. Proficiency in booking systems and MS Office applications. Ability to multitask and work under pressure. Work Conditions: Flexible working hours, including weekends and holidays. Fast-paced, customer-focused environment. This role is crucial in maintaining the premium standards of Ode Spa Wellness, ensuring a seamless and luxurious experience for guests while managing operational efficiency. Job Type: Full-time Pay: ₹20,000.00 - ₹28,000.00 per month
Job Description Sales Manager (Spa)Position: Sales Manager Spa Location: Goa,Bangalore Reports To: Spa Director / General Manager Employment Type: Full-timePosition OverviewThe Sales Manager Spa will be responsible for developing and executing sales strategies to maximize spa revenue, expand market presence, and enhance client relationships. This role requires exceptional sales skills, strong communication abilities, and a results-driven approach to achieve business objectives in the wellness and hospitality sector .Key ResponsibilitiesSales & Revenue Generation Achieve monthly and annual sales targets through effective sales planning and execution. Develop new business opportunities including corporate tie-ups, memberships, and group bookings. Monitor and analyze sales performance, prepare reports, and forecast future sales trends. Recommend pricing strategies, promotional offers, and package deals to increase profitability. Client Relationship Management Build and maintain strong relationships with existing and potential clients. Handle customer inquiries, negotiations, and follow-ups to ensure conversions. Collaborate with marketing teams to design and implement promotional campaigns. Represent the spa in exhibitions, wellness events, and networking forums to enhance brand visibility. Communication & Coordination Coordinate with operations to ensure seamless service delivery aligned with client expectations. Provide feedback to the management team on customer preferences, market trends, and competitor activities. Train and guide front-line staff on upselling techniques and customer engagement strategies. Qualifications & Requirements Bachelor’s degree in Business Administration, Hospitality, or related field (MBA preferred). Minimum 2–5 years of sales experience in spa, hospitality, or wellness industry. Strong communication, negotiation, and presentation skills. Proven track record of meeting or exceeding sales and revenue targets. Proficiency in MS Office and CRM software. Core Competencies Sales-driven with strong business acumen. Customer-focused and service-oriented. Excellent interpersonal and networking skills. Ability to work independently and in a team environment. Compensation & Benefits Competitive salary with attractive performance incentives. Staff discounts on spa treatments and wellness products. Professional development and career growth opportunities. Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Language: English (Preferred) Work Location: In person