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Duty Manager

Fairmont Hotels Resorts

2 - 4 years

4 - 6 Lacs

mumbai

Posted:1 day ago| Platform:

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Skills Required

supervisor front office front desk reservation senior management guest satisfaction service excellence management ms office operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Duty Manager plays a key leadership role in the day-to-day operations of the hotel, acting as the Manager on Duty during assigned shifts. This position ensures that all departments operate efficiently and that guest experiences meet brand standards. The Duty Manager handles guest concerns, supports the operational team, and ensures a safe and smooth environment for both guests and colleagues.

You will:

Ensure seamless coordination between Front Office and other departments.
Monitor daily operations, proactively resolve issues, and follow up with relevant Heads of Departments to maintain service excellence.
Perform Front Desk duties when needed and provide visible leadership in guest-facing areas during high-demand periods.
Act as the main point of contact for guest issues and complaints; resolve them promptly, professionally, and discreetly to maintain guest satisfaction.
Ensure accurate documentation and follow-up on guest concerns, glitches, and feedback in coordination with senior management.
Serve as the hotel s first responder to emergencies (e. g. fire alarms, medical situations, and technical faults), coordinating appropriate actions with relevant departments.
Ensure thorough incident reporting and escalation to the Security Manager and senior leadership when required.
Support all front-line staff during the shift, especially in the absence of a manager or supervisor.

To be successful in this role we ask that you have:

Proven experience in a Front Office or Duty Manager role in an upscale /lifestyle hotel environment.
Strong leadership, problem-solving, and decision-making skills.
Excellent interpersonal and communication skills, with the ability to engage diplomatically with guests, colleagues, and senior stakeholders.
Proficient in Microsoft Office Suite and PMS/reservation systems (e. g. Opera).
Ability to manage multiple priorities in a fast-paced environment while maintaining composure and professionalism.
High attention to detail and a proactive, guest-first attitude.
Sound knowledge of hotel departments, processes, and service standards.
Must be flexible with schedule, including availability to work evenings, weekends, overnights, and public holidays as required.
Professional appearance and demeanor at all times.
Commitment to confidentiality, integrity, and discretion.

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Fairmont Hotels Resorts

Hospitality

Paris

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Duty Manager