Key Responsibilities: Assist in sourcing suppliers and obtaining quotations for hotel supplies, services, and equipment. Support the processing of purchase orders and ensure timely deliveries. Help maintain accurate records of orders, deliveries, and invoices. Coordinate with various hotel departments (kitchen, housekeeping, maintenance) to understand and fulfill procurement needs. Monitor inventory levels and assist with stock checks and reordering. Assist in evaluating supplier performance (e.g., quality, cost, delivery). Maintain procurement databases and documentation. Learn and comply with the hotel’s procurement policies and procedures. Ensure compliance with health, safety, and hygiene standards when sourcing food and materials. INDHOTEL
Key Responsibilities: Assist in organizing and delivering onboarding sessions for new hires. Support in scheduling and coordinating internal and external training sessions. Help maintain training records and databases accurately. Assist in the creation and updating of training materials, presentations, and e-learning content. Coordinate logistics for training sessions, including room bookings, equipment setup, and attendance tracking. Participate in monitoring the effectiveness of training programs and gather feedback from staff. Provide administrative support to the Learning & Development and Human Resources teams. Promote a learning culture throughout the hotel by encouraging participation and engagement in training activities. Assist with employee engagement activities, recognition programs, and internal communication efforts. Stay updated on trends and innovations in hospitality training. INDEXECINDUS
Key Responsibilities: Assist in sourcing suppliers and obtaining quotations for hotel supplies, services, and equipment. Support the processing of purchase orders and ensure timely deliveries. Help maintain accurate records of orders, deliveries, and invoices. Coordinate with various hotel departments (kitchen, housekeeping, maintenance) to understand and fulfill procurement needs. Monitor inventory levels and assist with stock checks and reordering. Assist in evaluating supplier performance (e.g., quality, cost, delivery). Maintain procurement databases and documentation. Learn and comply with the hotel’s procurement policies and procedures. Ensure compliance with health, safety, and hygiene standards when sourcing food and materials. INDHOTEL
Key Responsibilities : Greet guests warmly and assist with check-in and check-out processes under supervision. Handle guest inquiries, requests, and complaints politely and efficiently, escalating to supervisors when needed. Assist with reservations, room assignments, and guest registration procedures. Learn to operate the Property Management System (PMS) and other front office tools. Provide information about the hotel, its services, local attractions, and transportation. Answer phone calls professionally and transfer to appropriate departments. Maintain the cleanliness and organization of the front desk and lobby area. Learn and follow safety, security, and emergency procedures. Assist in preparing daily reports, guest lists, and shift handovers. Shadow experienced front office associates to understand guest service standards INDHOTEL
Key Responsibilities : Greet guests warmly and assist with check-in and check-out processes under supervision. Handle guest inquiries, requests, and complaints politely and efficiently, escalating to supervisors when needed. Assist with reservations, room assignments, and guest registration procedures. Learn to operate the Property Management System (PMS) and other front office tools. Provide information about the hotel, its services, local attractions, and transportation. Answer phone calls professionally and transfer to appropriate departments. Maintain the cleanliness and organization of the front desk and lobby area. Learn and follow safety, security, and emergency procedures. Assist in preparing daily reports, guest lists, and shift handovers. Shadow experienced front office associates to understand guest service standards INDHOTEL
Key Responsibilities: Warmly welcome guests on arrival and ensure smooth check-in/check-out procedures. Provide personalized assistance to VIPs, repeat guests, and long-stay guests. Handle guest inquiries, requests, and complaints promptly and efficiently. Maintain a strong presence in the lobby to assist and engage with guests. Coordinate with other departments Housekeeping, F&B, Concierge, Reservations, etc. to ensure guest needs are met. Promote hotel facilities, services, and special offers to enhance guest experience. Assist in arranging travel, transportation, sightseeing, and restaurant bookings. Maintain guest history records and ensure preferences are captured for future stays. Prepare welcome amenities, room inspections, and special arrangements for VIPs. Ensure guest satisfaction surveys are completed and feedback is addressed. Follow grooming standards, professional etiquette, and brand service guidelines. INDEXECINDUS
Key Responsibilities: Warmly welcome guests on arrival and ensure smooth check-in/check-out procedures. Provide personalized assistance to VIPs, repeat guests, and long-stay guests. Handle guest inquiries, requests, and complaints promptly and efficiently. Maintain a strong presence in the lobby to assist and engage with guests. Coordinate with other departments Housekeeping, F&B, Concierge, Reservations, etc. to ensure guest needs are met. Promote hotel facilities, services, and special offers to enhance guest experience. Assist in arranging travel, transportation, sightseeing, and restaurant bookings. Maintain guest history records and ensure preferences are captured for future stays. Prepare welcome amenities, room inspections, and special arrangements for VIPs. Ensure guest satisfaction surveys are completed and feedback is addressed. Follow grooming standards, professional etiquette, and brand service guidelines. INDEXECINDUS
Key Responsibilities: Guest Relations & Service Excellence Act as the primary point of contact for guests during the shift, handling queries, feedback, and complaints professionally. Ensure prompt resolution of guest issues while maintaining a positive guest experience. Monitor service quality and ensure brand standards are consistently met. Operational Management Oversee daily hotel operations in the absence of senior management. Coordinate with Front Office, Housekeeping, Food & Beverage, and other departments to ensure seamless operations. Manage room allocations, overbookings, and VIP arrivals/departures. Conduct regular property inspections to ensure cleanliness, safety, and maintenance standards. Team Supervision & Support Supervise and guide front-line staff during the shift. Provide support, training, and direction to team members to maintain service excellence. Ensure staff adhere to hotel policies, grooming standards, and SOPs. Administration & Reporting Prepare shift reports and handover notes for the next manager on duty. Monitor cash handling, billing accuracy, and ensure compliance with financial procedures. Maintain proper records of incidents, guest feedback, and operational challenges. Crisis & Emergency Handling Act as the first responder in case of emergencies such as accidents, fire, medical situations, or guest disputes. Ensure all safety and security protocols are followed. Interested candidates can share their resume at shreya.mishra@rdpvdelhi.com INDHOTEL
1. Housekeeping Assist in cleaning and maintaining guest rooms, public areas, and back-of-house areas to hotel standards. Learn inventory management for linen, amenities, and cleaning supplies. Support in room inspections and ensure compliance with hygiene and safety protocols. Gain knowledge of laundry operations and pest control measures. 2. Food & Beverage Service Assist in setting up restaurants, banquets, and bars as per service standards. Learn table setup, order taking, and guest service etiquette. Support in buffet arrangements, room service, and event catering. Handle guest queries, ensuring prompt and courteous service. 3. Food & Beverage Production Assist in basic food preparation under chef supervision (cold kitchen, hot kitchen, bakery, and garde manger). Learn about portion control, kitchen hygiene, and food safety standards (HACCP). Support in maintaining kitchen cleanliness and mise-en-place preparation. Observe and understand menu planning and cost control techniques. 4. Front Office Greet and assist guests with check-in/check-out procedures. Gain knowledge of reservation systems and guest registration processes. Handle telephone queries, room allocations, and guest requests efficiently. Learn cash handling, billing, and concierge services. INDHOTEL
1. Housekeeping Assist in cleaning and maintaining guest rooms, public areas, and back-of-house areas to hotel standards. Learn inventory management for linen, amenities, and cleaning supplies. Support in room inspections and ensure compliance with hygiene and safety protocols. Gain knowledge of laundry operations and pest control measures. 2. Food & Beverage Service Assist in setting up restaurants, banquets, and bars as per service standards. Learn table setup, order taking, and guest service etiquette. Support in buffet arrangements, room service, and event catering. Handle guest queries, ensuring prompt and courteous service. 3. Food & Beverage Production Assist in basic food preparation under chef supervision (cold kitchen, hot kitchen, bakery, and garde manger). Learn about portion control, kitchen hygiene, and food safety standards (HACCP). Support in maintaining kitchen cleanliness and mise-en-place preparation. Observe and understand menu planning and cost control techniques. 4. Front Office Greet and assist guests with check-in/check-out procedures. Gain knowledge of reservation systems and guest registration processes. Handle telephone queries, room allocations, and guest requests efficiently. Learn cash handling, billing, and concierge services. INDHOTEL
Key Responsibilities: Guest Relations & Service: Welcome guests warmly and ensure efficient check-in and check-out processes. Handle guest inquiries, requests, and complaints promptly and courteously. Provide accurate information regarding hotel facilities, services, and local attractions. Coordinate with other departments (Housekeeping, Concierge, F&B, etc.) to ensure seamless guest experiences. Maintain guest privacy, confidentiality, and satisfaction at all times. Operations & Administration: Manage guest reservations, room assignments, and billing procedures accurately. Ensure all guest registration details are complete and compliant with hotel policies. Handle payments, issue invoices, and process refunds or adjustments as required. Update and maintain guest profiles in the Property Management System (PMS). Assist with night audit and daily reports if required. Professional Standards: Adhere to grooming, uniform, and service standards as defined by the hotel brand. Maintain a high level of product knowledge about the hotel and surrounding area. Ensure the front desk area is neat, organized, and presentable at all times. Support management with VIP arrivals, special requests, and group check-ins. INDHOTEL
Key Responsibilities: Guest Relations & Service: Welcome guests warmly and ensure efficient check-in and check-out processes. Handle guest inquiries, requests, and complaints promptly and courteously. Provide accurate information regarding hotel facilities, services, and local attractions. Coordinate with other departments (Housekeeping, Concierge, F&B, etc.) to ensure seamless guest experiences. Maintain guest privacy, confidentiality, and satisfaction at all times. Operations & Administration: Manage guest reservations, room assignments, and billing procedures accurately. Ensure all guest registration details are complete and compliant with hotel policies. Handle payments, issue invoices, and process refunds or adjustments as required. Update and maintain guest profiles in the Property Management System (PMS). Assist with night audit and daily reports if required. Professional Standards: Adhere to grooming, uniform, and service standards as defined by the hotel brand. Maintain a high level of product knowledge about the hotel and surrounding area. Ensure the front desk area is neat, organized, and presentable at all times. Support management with VIP arrivals, special requests, and group check-ins. INDHOTEL
Key Responsibilities: 1. Guest Room Cleaning Clean and prepare guest rooms as per standard operating procedures. Replace linens, restock amenities, and ensure proper room presentation. Check all room equipment (TV, AC, lights, etc.) for proper functioning. 2. Public Area Maintenance Maintain cleanliness of corridors, elevators, and assigned public areas. Ensure housekeeping trolleys and pantries are neat, organized, and well-stocked. 3. Guest Interaction Respond promptly to guest requests and queries with courtesy and professionalism. Maintain a friendly and helpful attitude at all times. 4. Reporting & Coordination Report any maintenance issues or lost & found items immediately to the supervisor. Coordinate with Front Office for room status updates (vacant, occupied, DND, etc.). 5. Hygiene & Safety Follow hotel hygiene and safety standards at all times. Use cleaning chemicals and equipment safely and efficiently. INDHOTEL
Key Responsibilities: 1. Guest Room Cleaning Clean and prepare guest rooms as per standard operating procedures. Replace linens, restock amenities, and ensure proper room presentation. Check all room equipment (TV, AC, lights, etc.) for proper functioning. 2. Public Area Maintenance Maintain cleanliness of corridors, elevators, and assigned public areas. Ensure housekeeping trolleys and pantries are neat, organized, and well-stocked. 3. Guest Interaction Respond promptly to guest requests and queries with courtesy and professionalism. Maintain a friendly and helpful attitude at all times. 4. Reporting & Coordination Report any maintenance issues or lost & found items immediately to the supervisor. Coordinate with Front Office for room status updates (vacant, occupied, DND, etc.). 5. Hygiene & Safety Follow hotel hygiene and safety standards at all times. Use cleaning chemicals and equipment safely and efficiently. INDHOTEL