Assistant Manager - Front Office

Supervise and ensure efficient day-to-day operations of reception, reservations, and guest services.

Ensure smooth check-in/check-out procedures with accurate billing and recordkeeping.

Coordinate room allocations and guest preferences with housekeeping and reservations.

Monitor lobby and front desk activities to ensure professional and welcoming service at all times.

Greet and interact with guests to ensure satisfaction and resolve complaints promptly.

Handle VIP and special guest requirements, ensuring a personalized experience.

Maintain high guest satisfaction scores and handle guest feedback through various channels.

Lead, train, and motivate front office associates to deliver exceptional service.

Prepare duty rosters and manage staff scheduling as per operational requirements.

Conduct regular briefings and performance evaluations.

Oversee cash handling, billing accuracy, and night audit reports.

Ensure adherence to credit policies and proper posting of charges.

Assist in budget preparation, cost control, and revenue maximization for the department.

Liaise with housekeeping, engineering, F&B, and security to ensure seamless guest experience.

Ensure compliance with hotel policies, SOPs, and statutory regulations.

Maintain records and reports related to occupancy, revenue, and performance metrics.