Assistant Manager - Front Office

Key Responsibilities :

Guest Experience & Service Excellence :

• Oversee and manage all front office activities, including guest registration, check-in / check-out processes, and billing.
• Ensure all guests receive a warm and authentic welcome, providing an introduction to the resort's unique features, such as the eco-friendly design, organic gardens, and connection to the local fishing community.
• Handle guest inquiries, requests, and complaints with empathy, professionalism, and promptness, ensuring all issues are resolved to the guest's satisfaction.
• Develop and implement service standards that align with the CGH Earth ethos, fostering a sense of peace and belonging for every guest.

Operational Management:

• Assist the Front Office Manager in daily operations, staff scheduling, and performance management.
• Monitor and manage room inventory, rates, and reservations, ensuring maximum occupancy and revenue.
• Conduct regular audits of front office procedures, including cash handling, night audits, and billing accuracy.
• Collaborate with other departments, including Housekeeping, Food & Beverage, and Ayurveda & Wellness, to ensure smooth communication and a cohesive guest experience.

Team Leadership & Development:

• Motivate, train, and mentor the front office team, promoting a positive and productive work environment.
• Conduct regular team meetings and training sessions to enhance skills in guest service, problem-solving, and upselling resort amenities (e.g., Ayurveda therapies, nature walks, cultural activities).
• Serve as a role model for ethical conduct and professional behavior, embodying the resort's values.

Resort & Cultural Ambassador:

• Act as a key ambassador for the resort's "responsible tourism" philosophy.
• Educate guests about the resort's eco-initiatives, such as the organic farm, butterfly garden, and support for the local community.
• Share insights into the local culture and heritage, helping guests connect with the authentic way of life in Mararikulam.

Qualifications & Skills:

• Bachelor's degree in Hotel Management or a related field.
• Minimum of 2-3 years of experience in a supervisory or assistant management role within the front office of a 4- or 5-star hotel or resort.
• Strong understanding of front office operations, hotel management software and reservation systems.
• Exceptional communication, interpersonal, and leadership skills.
• A genuine passion for hospitality, nature, and cultural authenticity.
• Proficiency in English; knowledge of additional languages, particularly Malayalam, is an advantage.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Flexibility to work in shifts, including evenings, weekends, and holidays.

Job Type: Full-time

Pay: ₹30,000.00 - ₹45,000.00 per month

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person