Guest Service Associate - Housekeeping

1. Guest Room Cleaning

• Clean and prepare guest rooms as per standard operating procedures.

• Replace linens, restock amenities, and ensure proper room presentation.

• Check all room equipment (TV, AC, lights, etc.) for proper functioning.

2. Public Area Maintenance

• Maintain cleanliness of corridors, elevators, and assigned public areas.

• Ensure housekeeping trolleys and pantries are neat, organized, and well-stocked.

3. Guest Interaction

• Respond promptly to guest requests and queries with courtesy and professionalism.

• Maintain a friendly and helpful attitude at all times.

4. Reporting & Coordination

• Report any maintenance issues or lost & found items immediately to the supervisor.

• Coordinate with Front Office for room status updates (vacant, occupied, DND, etc.).

5. Hygiene & Safety

• Follow hotel hygiene and safety standards at all times.

• Use cleaning chemicals and equipment safely and efficiently.