Company Description Roswyn, a Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment. Job Description Job Purpose Reporting to the Director People & Culture, the role holder will contribute to the performance of their hotel by facilitating the on-boarding and training as well as driving engagement, learning and development, performance, and talent within their hotel by driving the learning & development activities in their hotel. They will have a desire to be the best at what they do and achieve operational excellence in their departments through all the metrics that are measured. Responsibilities Learning & Facilitation Prepares the Learning needs analysis for the hote Prepares the Hotel Training Plan and budget that is aligned with the hotel’s goals and strategic plan Follows-up on all training activities within the hotel Ensures all team members complete Ennismore mandatory training modules on time and the hotel is 100% compliant Ensures coordination and delivery of training programs of all internal providers Champions company provided online and e-learning tools and portals, ensuring approval processes are in place and executed, as well as registrations and completions are monitored and tracked. Assists the hotel in developing quality introductory and ongoing departmental training plans and learning activities; maintain active follow-up through on-going coaching, guidance and supports of junior-, mid-level- and senior leaders Supports the development of Departmental Trainers as required Participates in regional meetings / workshops and ensures such activities are rolled out as required in the hotel Manages the Ennismore Learning portal (LMS) and ensures completion of all required training; in addition to all Ennismore people platforms Analyses data for decision-making & shares reports with key stakeholders Supervises the completion of compliance training i.e., Ennismore Way, Anti-Bribery, Antitrust, GDPR, Fire Safety, School of Change, Sustainability, First Aid… Reviews how cross training is managed in the hotel Facilitates training to all levels in the hotel Champion the creation of a learning culture in the hotel Demonstrates proactivity in measuring both feedback about the learning experience as well as sustainable behavioural change Talent Development & Performance Management Assists with the annual Talent Review process in conjunction with the Department Heads are conducted and associated documentation maintained to the required standard Facilitates the performance management cycle from probation reviews, annual performance reviews, development plans and goal setting as well as on the job training for Department Heads and in turn their teams Ensures Departments have adequate Departmental Trainers, and these are well utilised Designs a transparent development programme in place for all supervisory positions in conjunction with the People & Culture leader Shares ongoing feedback with team members to support their development People & Culture Employee Engagement and Communications Strives to increase employee’s engagement by promoting a positive work environment where each team member is informed and proactive about the overall business goals. Ensures the consistent delivery of business and associate information with transparency so that each team member understands how they contribute to the company’s success. This will include working on the Employee Engagement Survey (EES) and People & Culture Audit. Ensures the EES Champions for the hotel/departmental action plans in order to increase employees engagement and improve EES scores year on year. Represents the organization as an exemplary ambassador for Ennismore values and culture Finance Acts on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate Exercises sound judgment and integrity at all times to ensure confidentiality of protected information Reviews the hotel financial KPI’s and sees where Learning and Development can add value Abilities/Key Competencies/Skills Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of Ennismore values & culture: Come as you are We’re in it together Think big & believe We work hard, make it fun Make a positive impact Be humble & kind Qualifications Knowledge Education and Experience Bachelor’s Degree/Master’s Degree from a reputable hospitality/business school preferred (focus on psychology, education, business administration, hotel management) Minimum 5 years of total experience ideally with strong operations background At least 2 years of experience in a leadership role Competencies Reflects the brand culture Demonstrates self-confidence, personable & refined High degree of professionalism with strong understanding of hotel operations and business acumen Excellent reading, writing and oral proficiency in English language Strong working knowledge of digital tools Strong leadership, interpersonal and training skills Excellent communication and customer contact skills Results and service oriented with an eye for details Ability to multi-task, work well in stressful & high-pressure situations A motivator & self-starter Well-presented and professionally groomed at all times Bachelor’s Degree in Human Resources Management / Hotel Management Minimum 4 years of training/facilitation experience Excellent reading, writing and oral proficiency in English language Proficient in MS Excel, Word, & PowerPoint Additional Information What’s In It For You Lots of opportunity to progress and switch it up as part of a global family of brands. Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands! Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture First name * This field is required. Last name * This field is required. Email * Your email address is required. Phone * This field is required. Resume *. We accept .pdf, .doc, and .docx formats. The file must be of type doc, pdf, docx and not exceed 2MB. these questions are a must By clicking submit, I consent to the collection of my data in accordance to Ennismore’s privacy policy. If you are a California employee and are interested in learning more about our California Employee Privacy Policy, click here. * This field is required. Thank you for applying! Good luck!
Company Description Roswyn, a Morgans Originals Hotel Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment. We are now looking for an experienced General Manager to join our team Job Description We are seeking a seasoned, commercially driven General Manager to support the properties, with a strong execution focus and a collaborative approach. The ideal candidate will have international experience, a strong executive presence, and the ability to manage sophisticated ownership. Deep diving the commercial and operational activities of the hotels. Lead and develop a business plan to drive owner returns. Recruiting, leading, managing and motivating a strong team, upskilling, recruiting, measuring and managing performance. Reviews and implements strategic initiatives to drive commercial performance across the Hotel and its facilities. Qualifications What we'd like from you: Prior lifestyle luxury hotel general management experience with strong executive presence. A motivating leader with a background in sales and marketing Experienced in complex operations and ownership. Successful in developing objectives and business cases for capital investment. Genuine team development, guest, and owner focus. Commercial acumen. Strong interpersonal skills with a focus on effective communication and relationship-building. Pre-opening hotel experience Must speak fluent English. Fluent Hindi would be advantageous. Additional Information What Awaits You... The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand. The ability to challenge the norm and work in an environment that is both creative and rewarding. Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity. A competitive package and plenty of development opportunities. First name * This field is required. Last name * This field is required. Email * Your email address is required. Phone * This field is required. Resume *. We accept .pdf, .doc, and .docx formats. The file must be of type doc, pdf, docx and not exceed 2MB. these questions are a must By clicking submit, I consent to the collection of my data in accordance to Ennismore’s privacy policy. If you are a California employee and are interested in learning more about our California Employee Privacy Policy, click here. * This field is required. Thank you for applying! Good luck!
Company Description We are looking for a Cultural Marketing Manager to join Ennismore’s global collective, leading cultural connections, activations, content and guest experience for Roswyn, A Morgans Originals Hotel in Mumbai. This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in India. Based in Mumbai, the Cultural Marketing Manager will report to the Director of Marketing and lead the planning and roll out of marketing strategies and partnerships for the 109-key hotel and its two destination restaurants. The role will work incredibly closely with property Leaders, F&B, operations and entertainment teams to launch the brand in market, ensure a seamless roll out of the creative identity across all touchpoints of the guest experience, be the guardian of our brand standards and values throughout the hotel, restaurants and bars and be always-on, coming up with creative partnerships, activities and events that keep our guests happy, reviews positive and return visitors high while generally bringing the brand to life. Job Description What you’ll do… Play a strategic role in launching the Roswyn brand in a new market, including owning the cultural components of opening plans to ensure a memorable hotel debut in Mumbai. Support the Director of Marketing to build strategic commercial marketing and guest experiences plans that will deliver against financial targets and result in positive reviews and PR among KOLs. Serve as a cultural connector to the local Mumbai market, Maharashtra region and Indian lifestyle community by procuring partnerships, creating programming, and developing community touchpoints and activations. Assist the Director of Marketing to develop the Roswyn opening plan + provide strong guidance on cultural and brand objectives - with a keen eye on consumer trends and audience insights to ensure our DNA is clear but our ideas and plans continue to evolve. Be the guardian for all brand standards across the guest experience on the property. Oversee the creation of social and digital content that will drive local property hotel and restaurant channels as well as optimised content for websites, digital marketing campaigns and sales collateral, all with a view to best sell the brands and properties to the relevant audiences. Own social media strategy for the hotel and restaurants, including developing assets, maintaining posting schedules and managing social content creators with a social media agency. Support the Director of Marketing in overseeing PR agencies by supporting on activations + content, as well as hosting press and KOLs to ensure a full brand experience. Work closely with the regional Digital Marketing teams using insights and data to help build the best campaigns that will be creative and effective commercially Support the global VPs of Brand Marketing to create and execute collaborations with partners and talent that reinforce our brand positioning, give us new stories to tell and let us reach new audiences as we look to establish both new brand identities. Qualifications What we’re looking for… An experienced cultural marketer with a flair for interesting partnerships, creative ideas, content creation and how to connect with consumers across a range of touchpoints. Someone with a full roster of tastemaker connections in Mumbai and the region – you have your finger on the pulse and know how to build meaningful creative alliances Someone who can chat confidently with a revenue team one minute, and a digital team the next, can have amazing catch ups with legal over a contract but also write a creative brief for a design team Someone with an eye for detail – you’re going to have to love reading copy and creating captions for social media to ensure it’s always on brand but also, it’s the best it can be Ability to inspire PR, content and social media teams and KOLs with confidence You know what makes a great campaign and what will capture someone’s attention and you are used to working with brand partners ensuring all parties get something great out of the activations You are kind and personable and when you work with all teams you are respectful, collaborative, constructive and supportive. Someone proactive and able to work independently but likes being sociable & collaborative too Someone who loves to think strategically but also has a creative eye for detail A great communicator with stakeholders across a business at any level You’re looking for a place where you can be you; no clones in suits here You’re not precious. We leave our egos at the door and help get stuff done You’re up for doing things differently and trying (almost) everything once You want to be part of a team that works hard, supports each other and has fun along the way Additional Information What’s In It For You The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand The chance to challenge the norm and work in an environment that is both creative and rewarding Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands Great discounts across the entire Ennismore family A competitive package and plenty of opportunity for development First name * This field is required. Last name * This field is required. Email * Your email address is required. Phone * This field is required. Resume *. We accept .pdf, .doc, and .docx formats. The file must be of type doc, pdf, docx and not exceed 2MB. these questions are a must By clicking submit, I consent to the collection of my data in accordance to Ennismore’s privacy policy. If you are a California employee and are interested in learning more about our California Employee Privacy Policy, click here. * This field is required. Thank you for applying! Good luck!
Company Description Roswyn, A Morgans Originals hotel are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment. Job Description Duty Manager plays a key leadership role in the day-to-day operations of the hotel, acting as the Manager on Duty during assigned shifts. This position ensures that all departments operate efficiently and that guest experiences meet brand standards. The Duty Manager handles guest concerns, supports the operational team, and ensures a safe and smooth environment for both guests and colleagues. You Will Ensure seamless coordination between Front Office and other departments. Monitor daily operations, proactively resolve issues, and follow up with relevant Heads of Departments to maintain service excellence. Perform Front Desk duties when needed and provide visible leadership in guest-facing areas during high-demand periods. Act as the main point of contact for guest issues and complaints; resolve them promptly, professionally, and discreetly to maintain guest satisfaction. Ensure accurate documentation and follow-up on guest concerns, glitches, and feedback in coordination with senior management. Serve as the hotel’s first responder to emergencies (e.g. fire alarms, medical situations, and technical faults), coordinating appropriate actions with relevant departments. Ensure thorough incident reporting and escalation to the Security Manager and senior leadership when required. Support all front-line staff during the shift, especially in the absence of a manager or supervisor. To be successful in this role we ask that you have: Proven experience in a Front Office or Duty Manager role in an upscale /lifestyle hotel environment. Strong leadership, problem-solving, and decision-making skills. Excellent interpersonal and communication skills, with the ability to engage diplomatically with guests, colleagues, and senior stakeholders. Proficient in Microsoft Office Suite and PMS/reservation systems (e.g. Opera). Ability to manage multiple priorities in a fast-paced environment while maintaining composure and professionalism. High attention to detail and a proactive, guest-first attitude. Sound knowledge of hotel departments, processes, and service standards. Must be flexible with schedule, including availability to work evenings, weekends, overnights, and public holidays as required. Professional appearance and demeanor at all times. Commitment to confidentiality, integrity, and discretion. Qualifications A bit about you: Be Original - We want our team to be themselves and we celebrate and welcome diversity in all forms, and we give you the opportunities to discover your best self. Be a team player - We always have each other’s backs and work together to offer the best possible guest experience. Whatever challenge we face - we’re in it together. Loves to have fun at work - Working hard is a given but remembering to make it fun is key. Make it fun for you, your team, and our guests. We make memories – for our guests and each other. Makes Positive impacts - We do more to make a positive impact – from small things to brighten someone’s day to giving back and supporting causes close to our hearts. Be Humble & Kind - We’re grounded and approach things with an open mind and show kindness – both with guests and each other. The best idea wins, no matter where it comes from. Loves to think big & believe - We’re dreamers and entrepreneurial – big, bold thinkers constantly imagining what is possible. We push the boundaries, challenge the norm and create change, even if that means being wrong some of the time. The biggest risk is not taking any risks. Additional Information What’s In It For You Lots of opportunity to progress and switch it up as part of a global family of brands. Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands! Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture First name * This field is required. Last name * This field is required. Email * Your email address is required. Phone * This field is required. Resume *. We accept .pdf, .doc, and .docx formats. The file must be of type doc, pdf, docx and not exceed 2MB. these questions are a must By clicking submit, I consent to the collection of my data in accordance to Ennismore’s privacy policy. If you are a California employee and are interested in learning more about our California Employee Privacy Policy, click here. * This field is required. Thank you for applying! Good luck!
Company Description Roswyn, a Morgans Originals Hotel Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment. This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in India. Job Description At Roswyn, A Morgans Originals Hotel, our Front Office Managers are the driving force behind exceptional guest experiences. You will lead a team of front office professionals, ensuring smooth daily operations while delivering personalized, memorable service that reflects the Morgans Originals spirit. This role is hands-on, people-focused, and all about balance: keeping an eye on daily operations while maintaining the bigger picture of guest satisfaction and brand excellence. What You’ll Do... Lead the Front Office team by example—be visible, approachable, and proactive in guiding and supporting your colleagues. Oversee all front desk operations including check-ins, check-outs, room allocations, and VIP guest handling. Ensure every guest interaction is warm, authentic, and memorable, reflecting the Morgans Originals spirit. Act as the primary point of contact for guest concerns, resolving issues with empathy, efficiency, and creativity. Collaborate closely with F&B, Housekeeping, and other departments to ensure seamless coordination and service delivery. Conduct regular property walkthroughs to ensure guest areas meet operational and brand standards. Monitor guest feedback, escalate trends, and work with the team to continuously elevate the experience. Assist with recruitment, training, coaching, and motivating the Front Office team. Oversee operational reports, handovers, and internal communications, ensuring accuracy and timeliness. Support safety, security, and emergency protocols within the Front Office during shifts. Qualifications What we’re looking for… Previous experience as a Front Office Manager, Assistant Front Office Manager, or similar supervisory role in a luxury or lifestyle hotel. A natural host who loves connecting with people, solving problems, and creating special moments. Strong leadership and interpersonal skills, with the ability to bring out the best in your team. Confident decision-maker, calm and composed in fast-paced or challenging situations. Excellent organizational skills and strong attention to detail. Fluent in English; additional languages (especially Hindi or regional languages) are a plus. Knowledge of hotel systems (Opera PMS preferred) and good computer literacy. Flexible with working hours, including evenings, weekends, and holidays. Embodies the Morgans Originals spirit: creative, bold, approachable, and always looking to do things a little differently. Additional Information What’s In It For You... Lots of opportunity to progress and switch it up as part of a global family of brands. Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands! Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture First name * This field is required. Last name * This field is required. Email * Your email address is required. Phone * This field is required. Resume *. We accept .pdf, .doc, and .docx formats. The file must be of type doc, pdf, docx and not exceed 2MB. these questions are a must By clicking submit, I consent to the collection of my data in accordance to Ennismore’s privacy policy. If you are a California employee and are interested in learning more about our California Employee Privacy Policy, click here. * This field is required. Thank you for applying! Good luck!
Company Description Roswyn, a Morgans Originals Hotel Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment. This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in India. Job Description At Roswyn, A Morgans Originals Hotel, our Associate Director of Sales is more than a revenue driver—they are a connector, a storyteller, and a strategist. At the heart of positioning, launching, and driving Roswyn’s success, you’ll lead sales initiatives that amplify our brand, grow revenue, and ensure every partnership feels personal, purposeful, and unforgettable. You’ll ensure every market segment is reached with impact, while upholding the highest standards of brand presence, client relationships, and business growth. This role is about sales excellence with a creative edge: delivering results while shaping the stories, partnerships, and guest experiences that make Roswyn truly unforgettable. What You’ll Do... Develop and execute sales strategies that drive revenue across all segments, including corporate, leisure, group, and events. Lead by example, mentoring and motivating the Sales team to achieve and exceed targets. Build and maintain strong relationships with key clients, partners, and stakeholders. Identify new business opportunities, leveraging market insights, local connections, and creative thinking. Collaborate with Marketing, Revenue Management, and Operations teams to maximize sales and enhance the guest experience. Monitor market trends, competitor activity, and client feedback to inform strategy and maintain competitive advantage. Prepare sales forecasts, reports, and presentations for senior leadership with accuracy and clarity. Represent Roswyn at industry events, networking opportunities, and client meetings with charisma and professionalism. Support brand initiatives, ensuring all sales efforts align with the Morgans Originals ethos of creativity, boldness, and originality. Qualifications What we’re looking for… Proven experience in sales leadership roles within luxury or lifestyle hotels. Strong business acumen with a results-driven mindset and a flair for creative solutions. Exceptional interpersonal and communication skills; a natural relationship-builder. Strategic thinker who can balance long-term growth with short-term revenue goals. Confident, decisive, and composed in high-pressure or fast-paced situations. Proficient in hotel sales systems and CRM platforms; good computer literacy. Fluent in English; additional languages are a plus. Flexible to work irregular hours, including evenings, weekends, and events. Embodies the Morgans Originals spirit: bold, innovative, approachable, and always looking to do things differently. Additional Information What’s In It For You... Lots of opportunity to progress and switch it up as part of a global family of brands. Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands! Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture First name * This field is required. Last name * This field is required. Email * Your email address is required. Phone * This field is required. Resume *. We accept .pdf, .doc, and .docx formats. The file must be of type doc, pdf, docx and not exceed 2MB. these questions are a must By clicking submit, I consent to the collection of my data in accordance to Ennismore’s privacy policy. If you are a California employee and are interested in learning more about our California Employee Privacy Policy, click here. * This field is required. Thank you for applying! Good luck!
Company Description Roswyn, a Morgans Originals Hotel Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment. This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in India. Job Description At Roswyn, A Morgans Originals Hotel, our kitchens are more than just places to cook — they’re creative hubs where flavors, stories, and experiences come alive. As Executive Sous Chef, you’ll take a key leadership role in overseeing our culinary operations, inspiring the team, and delivering bold, memorable dining moments that reflect the Morgans Originals spirit. This role is hands-on, fast-paced, and all about balance: managing daily operations while nurturing a culture of innovation, teamwork, and excellence. What You’ll Do... Oversee all kitchen operations across restaurants, bars, in-room dining, and events. Lead and inspire the kitchen brigade, ensuring every dish is prepared with passion, precision, and flair. Support menu development, bringing creative ideas that reflect both global trends and local flavors. Ensure consistent quality and presentation standards across all outlets. Oversee food safety, hygiene, and kitchen maintenance to the highest standards. Manage daily operations including scheduling, ordering, cost control, and inventory. Mentor, coach, and train junior chefs, helping them grow their skills and confidence. Collaborate with F&B and other departments to create seamless, unforgettable dining experiences for guests. Act as the senior culinary lead during shifts, ensuring smooth, inspired kitchen leadership. Qualifications What we’re looking for… Previous experience as a Senior Sous Chef or Executive Sous Chef in a luxury or lifestyle hotel, or in high-end dining. A creative culinary mind with a passion for innovation, flavor, and storytelling through food. Strong leadership and organizational skills, with the ability to inspire and energize a team. Knowledge of food safety, HACCP standards, and kitchen operations. A balance of creativity with strong business acumen — cost management, menu engineering, and efficiency. Flexible with working hours, including evenings, weekends, and holidays. Embodies the Morgans Originals spirit: bold, innovative, approachable, and passionate about creating unforgettable experiences. Additional Information What’s In It For You... Lots of opportunity to progress and switch it up as part of a global family of brands. Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands! Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture First name * This field is required. Last name * This field is required. Email * Your email address is required. Phone * This field is required. Resume *. We accept .pdf, .doc, and .docx formats. The file must be of type doc, pdf, docx and not exceed 2MB. these questions are a must By clicking submit, I consent to the collection of my data in accordance to Ennismore’s privacy policy. If you are a California employee and are interested in learning more about our California Employee Privacy Policy, click here. * This field is required. Thank you for applying! Good luck!