Documentation Officer

Role: Sr. Associate – Documentation

Experience: 2-4 years in documentation, reporting, or communications in the development/social sector

Location: Noida

Dept: Government Partnerships, PW

Job Summary:-

The Senior Associate – Documentation will be responsible for developing, organizing, and managing high-quality documentation to support program visibility, compliance, learning, and client reporting requirements. The role requires excellent writing, editing, and coordination skills, with the ability to translate field-level data and impact stories into compelling and accurate content for diverse stakeholders.

Roles and responsibilities:-

1. Program Documentation & Reporting

• Prepare monthly, quarterly, and annual program reports for internal and external stakeholders.
• Ensure documentation aligns with designing client templates, SOPs and compliance requirements.
• Maintain organized repositories of project data, reports, and related documentation.

2. Content Development

• Draft case studies, success stories, newsletters, brochures, and fact sheets to highlight project achievements.
• Translate field insights into impact narratives for advocacy and awareness campaigns.
• Prepare content for presentations, proposals, and external communications.

3. Event & Workshop Documentation

• Prepare event reports, proceedings, and press releases for workshops, trainings, and community meetings.
• Capture and organize photographic and video documentation from events and field visits.

4. Cross-Team Coordination

• Liaise with program, communications, and field teams to gather content and data.
• Collaborate with designers, photographers, and external vendors for high-quality visual materials.

Qualifications & Skills

Education:-

• Bachelor’s/Master’s degree in Social Work, Development Studies, Communications, or related field.

Experience:

• 2–4 years in documentation, reporting, or communications within the development/social sector.
• Experience in NGO, CSR, or government-funded project documentation is preferred.

Skills & Competencies:

• Excellent written and verbal communication skills in English (knowledge of regional languages preferred).
• Strong proficiency in Google Suits, MS Office (Word, Excel, PowerPoint); familiarity with Canva/Adobe tools a plus.
• Ability to work with data, statistics, and impact indicators for reporting.
• Strong organizational skills and attention to detail.
• Ability to work under tight deadlines and manage multiple tasks simultaneously.

Key Performance Indicators (KPIs)

• Timeliness and quality of reports and deliverables.
• Accuracy and completeness of data and content.
• Stakeholder feedback on documentation quality.
• Number and quality of case studies, success stories, and knowledge products produced.