Documentation Officer

A Documentation Officer for a study abroad company primarily helps prospective students navigate the application process, ensuring they meet eligibility criteria and have the necessary documentation for enrollment. They also provide guidance on visa requirements and other pre-admission procedures. Additionally, they manage student records, communicate with agents and stakeholders, and may assist with recruitment activities and revenue generation. Key Responsibilities:

• Application Processing:Review and assess applications from prospective students, ensuring they meet program eligibility requirements.
• Student Support:Provide guidance to students on admission formalities, required documentation (e.g., transcripts, language test scores), and visa regulations.
• Communication:Communicate effectively with prospective students, their families, and education agents, answering inquiries and providing updates on application status.
• Documentation Management:Organize and maintain student records, including application materials, acceptance letters, and other relevant documentation.
• Recruitment & Enrollment:Assist with recruitment efforts, potentially working with agents to manage enrollment processes.
• Follow-up and Support:Follow up on student inquiries, manage application status updates, and provide post-admission support, such as information on scholarships and bursaries.
• Reporting and Record Keeping:Maintain accurate records of student interactions and application status in CRM and student information systems.
• Compliance:Ensure compliance with visa regulations and other relevant international assessment frameworks.
• Revenue Generation:Identify and assist in developing new revenue opportunities.

Qualifications & Skills:

• Education: Bachelor's degree in a relevant field (e.g., education, international relations, counseling).
• Experience: Prior experience in admissions, customer service, or related roles is preferred.
• Communication: Excellent communication and interpersonal skills.
• Organizational Skills: Strong organizational and multitasking abilities.
• Technical Skills: Proficiency in Microsoft Office and database management.
• Customer Focus: A customer-focused attitude and the ability to provide excellent service.
• Problem-Solving: Ability to troubleshoot issues and find solutions for students and agents.
• Knowledge: Familiarity with international education trends and visa regulations.

Working time : 10 AM to 5 PM

Job Type: Full-time

Pay: From ₹18,000.00 per month

Benefits:

• Paid time off

Language:

• English (Preferred)

Work Location: In person