Dispatch Manager

About the company: Rio Moving is a leading US-based logistics company specializing in efficient and reliable moving and transportation services. We offer customized solutions for residential moves & commercial relocations.

Job Title: Dispatch Manager

Location: Centura Square IT Park, Thane West

Shift: US Shift - Flexible for Rotational Shifts

Job Summary:

The Dispatch Manager is responsible for the overall planning, supervision, and coordination of dispatch operations in a packers and movers company. This role ensures that all moves are effectively scheduled, assigned, and executed on time while managing movers, drivers, and support staff. A critical aspect of the position is leading the team with accountability, ensuring operational efficiency, and delivering services in line with company standards and customer expectations.

Key Responsibilities:

• Coordination & Planning: Manage daily dispatch operations by planning efficient routes, allocating resources, and scheduling moves.
• Team Leadership: Lead, train, and supervise the dispatch team while fostering a culture of accountability, productivity, and excellence.
• Problem-Solving: Address operational challenges and unforeseen issues promptly to maintain smooth business continuity.
• Customer Service: Act as the point of contact for customers, provide timely updates, resolve escalations, and maintain a high level of satisfaction.
• Process Optimization: Continuously evaluate and improve dispatch processes, adopt new technologies, and enhance operational efficiency.
• Compliance & Reporting: Ensure adherence to transportation regulations, company policies, and safety protocols. Maintain accurate dispatch records and submit regular performance reports.
• Performance Monitoring: Track team performance, customer feedback, and operational metrics; recommend improvements for enhanced efficiency and service quality.

Requirements:

• Proven experience in logistics, dispatch, or supply chain management (packers & movers/transportation industry experience preferred).
• Bachelor’s degree in Business Administration, Logistics, or related field (MBA preferred).
• Strong organizational and leadership skills with the ability to supervise and motivate teams effectively.
• Ability to work under pressure, manage multiple tasks simultaneously, and meet deadlines in a dynamic work environment.

Key Skills:

• Client Relationship Management
• Leadership & Team Development
• Communication & Presentation Skills
• Problem-Solving & Conflict Resolution
• Market & Competitor Awareness
• Time & Resource Management

Job Type: Full-time

Pay: Up to ₹500,000.00 per year

Ability to commute/relocate:

• Thane, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Dispatching: 4 years (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person