CSR - Customer Service Representative (Freshers Welcome)

Our Customer Service Representative at Rio Moving act as the primary point of contact for clients, ensuring a smooth and positive moving experience. This role involves closing sales, answering inquiries, resolving complaints, managing booking details, and providing updates on move schedules. Key Responsibilities: Customer Interaction: Handle phone calls, emails, and text messages, responding to inquiries about moving services, pricing, scheduling, and negotiations. Booking Management : Process new bookings, manage appointment schedules, and ensure accurate record-keeping of customer information and move details. Complaint Resolution: Address customer concerns and complaints in a professional and timely manner, escalating issues when necessary. Information Provision: Provide clear and accurate information about moving services, procedures, and potential issues that may arise during the move. Communication: Keep customers informed about their move's progress, including scheduling changes, arrival times, and any unexpected delays. Record Keeping: Maintain detailed records of customer interactions, inquiries, and resolutions, ensuring accurate documentation for future reference. Customer Satisfaction: Strive to exceed customer expectations by providing exceptional service and building strong relationships. Process Improvement: Identify areas for process improvement based on customer feedback and suggest solutions to enhance the overall customer experience. Required Skillset: Understanding of the American Accent Confidence to speak in English Good with basic Maths Good with basic computer skills like word, excel, powerpoint etc. Job Types: Full-time, Permanent, Fresher Pay: ₹12,000.00 - ₹30,000.00 per month Benefits: Flexible schedule Leave encashment Paid sick time Paid time off Schedule: Night shift Rotational shift US shift Weekend availability Supplemental Pay: Overtime pay Performance bonus Quarterly bonus Ability to commute/relocate: Wagle Estate, Thane, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Speaking in Hindi or other local language will not be accepted. The customer base is USA so English is mandatory. For Freshers: You must have the confidence to speak in English Language: English (Required) Shift availability: Night Shift (Required) Overnight Shift (Required) Work Location: In person