Dispatch Executive

Job Title: Dispatch Executive
Location: Delhi Warehouse (430 sq. ft. facility) E2 Plot No. 4, Jhandewalan Extension, Near Metro Station Gate No. 2, New Delhi – 110055
Department: Operations
Reports To: Warehouse Manager
Salary Range:Upto 25k( Based on relevant experience, technical proficiency, and past operational performance.)

Working Days: Monday–Saturday (6 days/week) 10:00 AM – 8:00 PM

Position Overview

We are looking for a Dispatch Executive to manage daily order dispatch operations including packing, labeling, courier coordination, and shipment tracking. The role requires accuracy, speed, and attention to detail to ensure timely and error-free customer deliveries.

Key Responsibilities

1. Order Dispatch & Processing

• Pick and pack customer orders as per order list.
• Ensure packaging quality standards are followed to avoid damage in transit.
• Generate shipping labels and attach them correctly on parcels.
• Maintain daily dispatch volume accuracy and timelines.

2. Courier & Logistics Coordination

• Coordinate daily courier pickups with service providers.
• Share pickup schedules and ensure timely handover of parcels.
• Track all dispatched orders and update system records accordingly.
• Support in resolving courier-related issues like delays, returns, and failed deliveries.

3. Documentation & System Updates

• Update all dispatch-related data in the inventory/order platform (Zoho/Airtable or Unicommerce).
• Maintain a dispatch register including inward/outward entries.
• Prepare and maintain shipment manifests and courier handover sheets.

4. Returns & Replacement Handling

• Receive returned parcels and inspect them as per checklist.
• Update stock status in the system after verification.
• Coordinate replacement shipments if required.

5. Operational Compliance

• Follow SOPs for packing, barcode scanning, and labeling.
• Maintain cleanliness and safety in the dispatch zone.
• Report missing stock, incorrect orders, or operational concerns immediately.

Required Qualifications

Education

• Higher Secondary (12th pass) minimum

Experience

• 1–2 years experience in dispatch, logistics, courier handling, warehouse operations, or e-commerce preferred.

Technical Skills

• Basic knowledge of inventory or order management software.
• Experience using shipping label portals (Delhivery, Bluedart, Shiprocket, Amazon, etc.) is a plus.
• Basic MS Excel and barcode scanner familiarity.

Core Competencies

• Strong attention to detail and accuracy.
• Ability to work in a fast-paced environment.
• Good time management and multitasking ability.
• Basic communication skills (Hindi mandatory, simple English preferred).
• Reliability and discipline in following daily operational routines.

Performance Indicators (KPIs)

• Dispatch Accuracy: >98%
• Packing Quality Compliance: 100%
• On-time Dispatch Rate: >95%

• Mis-shipments or repeated errors: Zero tolerance

What We Offer

• Stable and structured operational role.

• Growth opportunity to inventory or warehouse roles.

• Training on systems, courier platforms, and warehouse processes.

• Work in a fast-growing publishing ecosystem.

What We Offer

• Structured training in warehouse operations.
• Opportunity to grow into senior operational roles.
• Stable role in a fast-growing publishing company.
• Work environment with clear SOPs and performance structure.

Performance Expectations

• Order accuracy: >98%
• On-time dispatch: >95%
• Inventory record compliance: >99%

Zero repeated packing/handling errors

Job Type: Full-time

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:

• Leave encashment

Work Location: In person