Director – TSE (Transformation, Strategy & Operational Excellence)

Why Join 7-Eleven Global Solution Center?

When you join us, you'll embrace ownership as teams within specific product areas take responsibility for end-to-end solution delivery, supporting local teams and integrating new digital assets. Challenge yourself by contributing to products deployed across our extensive network of convenience stores, processing over a billion transactions annually. Build solutions for scale, addressing the diverse needs of our 84,000+ stores in 19 countries. Experience growth through cross-functional learning, encouraged and applauded at 7-Eleven GSC. With our size, stability, and resources, you can navigate a rewarding career. Embody leadership and service as 7-Eleven GSC remains dedicated to meeting the needs of customers and communities.

Why We Exist, Our Purpose and Our Transformation?

7-Eleven is dedicated to being a customer-centric, digitally empowered organization that seamlessly integrates our physical stores with digital offerings. Our goal is to redefine convenience by consistently providing top-notch customer experiences and solutions in a rapidly evolving consumer landscape. Anticipating customer preferences, we create and implement platforms that empower customers to shop, pay, and access products and services according to their preferences. To achieve success, we are driving a cultural shift anchored in leadership principles, supported by the realignment of organizational resources and processes.

Leadership Principles

1. Be Customer Obsessed
2. Be Courageous with Your Point of View
3. Challenge the Status Quo
4. Act Like an Entrepreneur
5. Have an “It Can Be Done” Attitude
6. Do the Right Thing
7. Be Accountable

About This Opportunity

Job Title:

Location:

This role is the strategic right hand to the GSC Site Leader, driving site-wide transformation, program governance, cost optimization, and strategic initiatives. This is a high-impact role designed for a proactive, commercially-savvy leader who can manage complex programs, align cross-functional stakeholders, and deliver measurable business impact.

This is role responsible for operationalizing the GSC strategy, building a world-class transformation and governance framework, and ensuring that the GSC evolves as a best-in-class Global Capability Center that consistently delivers value to the enterprise.

This role demands a strategic thinker, an operational executor, and an influential change leader who thrives in a fast-paced, matrixed global environment.

Responsibilities:

1. Strategy & Transformation

• Lead the design and execution of the GSC strategy, ensuring alignment with enterprise goals.
• Drive enterprise-level transformation programs (process re-engineering, automation, digital initiatives, and capability build-outs).
• Develop business cases for new functional transitions, expansions, and capability enhancements at the GSC.

2. Project Governance & PMO Leadership

• Establish a site-wide program governance framework for all major initiatives, ensuring visibility, accountability, and timely delivery.
• Oversee a portfolio of cross-functional projects, ensuring alignment with strategic priorities.
• Build executive dashboards for tracking progress, risks, and benefits realization for all key initiatives.

3. Cost Optimization & Performance Management

• Partner with Finance to monitor cost-to-serve, productivity metrics, and ROI of GSC operations.
• Identify and execute cost optimization opportunities, ensuring value creation for the enterprise.
• Benchmark the GSC against top-performing GCCs, driving initiatives to close gaps and raise performance standards.

4. Change Management & Organizational Effectiveness

• Lead change management efforts for large-scale initiatives, ensuring smooth adoption across teams.
• Partner with HR to embed leadership development programs, succession planning, and talent strategies.
• Support the Site Leader in building a high-performance, engaged, and future-ready workforce.

5. Stakeholder Management & Executive Engagement

• Act as the primary liaison between the Site Leader and global stakeholders, ensuring effective communication and follow-through.
• Prepare executive-level narratives: board updates, QBR content, global leadership pre-reads, and site performance reports.
• Represent the Site Leader in strategic forums and decision-making committees when required.

Qualifications & Experience:

• 12–18 years of experience in management consulting, strategy, transformation, PMO leadership, or enterprise program management, preferably in a global matrix organization.
• Proven track record of leading complex cross-functional programs (transformation, cost optimization, digital initiatives).
• Experience in governance frameworks, KPIs, and benefits realization in large-scale programs.
• Exposure to GCCs/GBS environments is highly desirable.
• MBA from a Tier-1 institute (IIM/ISB/XLRI/FMS or equivalent) or global equivalent strongly preferred.

Skills & Competencies

• Strategic Thinking: Ability to connect site goals to enterprise priorities and articulate a clear growth roadmap.
• Program Leadership: Expert in managing complex, multi-stakeholder projects to successful completion.
• Analytical Excellence: Strong data-driven decision-making skills; ability to build performance dashboards and business cases.
• Change Leadership: Skilled at driving adoption and cultural alignment during transformation.
• Influencing & Negotiation: Exceptional ability to manage senior stakeholders and gain alignment in a matrixed setup.
• Communication: Executive presence with excellent written and verbal communication skills.
• Commercial Acumen: Understanding of cost structures, ROI, and financial levers.

Key Performance Indicators (KPIs)

• % of transformation programs delivered on time, within budget, and achieving targeted benefits.
• Cost optimization achieved (YoY reduction in cost-to-serve and process cost).
• New capabilities/functions transitioned and successfully stabilized at the GSC.
• Stakeholder satisfaction (global and local).
• Governance maturity score (based on audit/review ratings).
• Change adoption rates for site-wide initiatives.

Privileges & Perquisites:

7-Eleven Global Solution Center

Work-Life Balance:

Well-Being & Family Protection:

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Hassel free Relocation: