Director of Operations - Multifamily Apartments

Description

Requirements

Key Responsibilities

Strategic Leadership

• Collaborate with executive leadership to define and implement organizational goals, policies, and growth strategies.
• Translate company vision into actionable operational plans for each region.
• Participate in strategic planning, new business development, and portfolio expansion opportunities.
  

Operational Oversight

• Lead, coach, and develop a high-performing team of Regional and Senior-level operations leaders.
• Conduct regular reviews of property financials, operational KPIs, and market conditions to ensure goals are met.
• Oversee property performance to maximize occupancy, NOI, and asset value.
• Implement operational best practices and standard operating procedures (SOPs) across the portfolio.
  

Financial Management

• Supervise the preparation, review, and management of annual operating budgets and capital improvement plans.
• Analyze monthly financial statements, identify variances, and drive corrective actions to optimize performance.
• Develop strategies to control expenses, increase revenue, and enhance profitability.
  

Owner & Client Relations

• Serve as the primary liaison between property management leadership and ownership groups (internal and external).
• Communicate regularly with owners regarding financial performance, operational initiatives, and strategic goals.
• Ensure timely and accurate reporting to ownership, including custom reports, forecasts, and project updates.
  

Talent Development & Leadership

• Oversee recruitment, training, and performance management of operations leaders.
• Foster a positive, inclusive, and performance-driven culture that aligns with company values.
• Identify and develop high-potential team members for future leadership roles.
  

Property Operations & Compliance

• Ensure compliance with company policies, local/state/federal regulations, and industry standards.
• Oversee execution of capital projects, physical inspections, and due diligence processes.
• Lead initiatives to enhance curb appeal, maintenance standards, and resident experience.
  

Vendor & Contract Management

• Negotiate and manage national vendor contracts and service agreements.
• Drive cost savings and service improvements through vendor consolidation and performance management.
  

Qualifications

• Bachelor’s Degree in Business Administration, Finance, Real Estate, or related field (Master’s preferred) or minimum of 7-10 years of progressive experience in multifamily property management, with at least 5 years in a senior leadership role overseeing multiple regions.
• Proven track record of managing large teams and delivering operational and financial success across diverse markets.
• Deep understanding of multifamily operations, budgeting, maintenance, marketing, and capital planning.
• Strong leadership, coaching, and communication skills.
• Highly proficient in property management systems (e.g., Yardi, RealPage) and advanced Excel skills.
• Ability to travel regularly as needed.
  

Core Competencies

• Strategic Thinking & Execution
• Financial Acumen
• Operational Excellence
• Leadership & Talent Development
• Communication & Interpersonal Skills
• Problem Solving & Decision Making
• Customer & Resident Focus
• Change Management