Job
Description
The Director of Operations plays a critical role as a key executive leader in overseeing the strategic and operational performance of the company's multifamily portfolio across all regions. In this position, you will be responsible for driving operational excellence, ensuring financial performance, asset preservation, and resident satisfaction through effective leadership of Regional Managers and Vice Presidents. Your primary focus will be on the consistent execution of corporate strategies, policies, and standards while fostering a culture of collaboration, accountability, and innovation. Your responsibilities will include collaborating with executive leadership to define and implement organizational goals, policies, and growth strategies. You will translate the company's vision into actionable operational plans for each region, participate in strategic planning, new business development, and portfolio expansion opportunities. As the Director of Operations, you will lead, coach, and develop a high-performing team of Regional and Senior-level operations leaders. Regular reviews of property financials, operational KPIs, and market conditions will be conducted by you to ensure goals are met. You will oversee property performance to maximize occupancy, NOI, and asset value, implementing operational best practices and standard operating procedures (SOPs) across the portfolio. Financial management will be a crucial aspect of your role, where you will supervise the preparation, review, and management of annual operating budgets and capital improvement plans. Analyzing monthly financial statements, identifying variances, and driving corrective actions to optimize performance will also be part of your responsibilities. Developing strategies to control expenses, increase revenue, and enhance profitability will be essential. In terms of owner and client relations, you will serve as the primary liaison between property management leadership and ownership groups (internal and external). Regular communication with owners regarding financial performance, operational initiatives, and strategic goals will be necessary. Ensuring timely and accurate reporting to ownership, including custom reports, forecasts, and project updates, will also be a key responsibility. Talent development and leadership will be another critical area where you will oversee recruitment, training, and performance management of operations leaders. Creating a positive, inclusive, and performance-driven culture that aligns with company values will be important. Identifying and developing high-potential team members for future leadership roles will also be part of your role. Ensuring compliance with company policies, local/state/federal regulations, and industry standards will be vital in property operations and compliance. Overseeing the execution of capital projects, physical inspections, and due diligence processes will be crucial. Leading initiatives to enhance curb appeal, maintenance standards, and resident experience will also be part of your responsibilities. Vendor and contract management will involve negotiating and managing national vendor contracts and service agreements. Driving cost savings and service improvements through vendor consolidation and performance management will be essential for operational efficiency. To qualify for this role, you should have a Bachelor's Degree in Business Administration, Finance, Real Estate, or a related field (a Master's degree is preferred) or a minimum of 7-10 years of progressive experience in multifamily property management, with at least 5 years in a senior leadership role overseeing multiple regions. A proven track record of managing large teams and delivering operational and financial success across diverse markets is required. In-depth understanding of multifamily operations, budgeting, maintenance, marketing, and capital planning is essential. Strong leadership, coaching, and communication skills are necessary, along with proficiency in property management systems (e.g., Yardi, RealPage) and advanced Excel skills. Regular travel may be required for this position. Key competencies for success in this role include strategic thinking and execution, financial acumen, operational excellence, leadership, and talent development, communication and interpersonal skills, problem-solving and decision-making abilities, customer, and resident focus, as well as change management expertise.,
