Director of Operations

As an experienced professional with 18-22 years of experience, you will be responsible for driving strategy development and deployment, including OKR development, value analysis, CBN (3-year plan), and annual plans. Your role will involve developing and implementing process strategies, service design, and benchmarking standards to ensure operational excellence. You will play a key role in transforming business activities through experience enhancement, digitization, and decision intelligence. Managing zone-specific relationships with Zone Partners and ensuring governance and compliance in collaboration with KHMS, internal audit and controls, and stakeholder/supplier escalation management will be crucial aspects of your responsibilities. Your expertise will be utilized in overseeing customer journey mapping, process taxonomy, process design, innovation, benchmarking, and business value delivery. Additionally, you will be accountable for managing third-party BPO relationships by enforcing contracts, KPIs, and SLAs. Driving GBS expansion through business development and execution of the business case will be a core responsibility. Talent management across the global scope of function and managing P&L for the global GBS STP function will also be part of your duties. To excel in this role, you should have 18-20+ years of experience in process management, operations, or transformation roles, with at least 5 years of experience leading cross-functional and/or global teams. Strong leadership skills, strategic thinking, and expertise in process standardization, optimization, and alignment with organizational goals are essential qualifications. Proficiency in governance, compliance, continuous improvement, and collaboration across functions and zones will be critical for success. A degree in business or finance is required, along with proficient technology skills including SAP HANA, Ariba, Coupa, or other procurement software and tools. Possessing CPSM or CPSD certification would be an added advantage for this role.,