Director Ocean Services

Job Title: Director Ocean Services / Ocean Product Manager – Ocean (Export/Import)

Location:

Reports To:

Summary

You’ll lead and grow the Ocean product portfolio — driving operations, profitability, people, and customer experience. This role demands a strong balance of operational know-how, financial acumen, and leadership finesse. You’ll be responsible for strengthening the Ocean product in the market, ensuring operational excellence, financial control, and a motivated, high-performing team.

Key Responsibilities

Operational Leadership

• Oversee all Ocean product operations (Export & Import) ensuring accuracy, compliance, and timely execution.
• Continuously improve productivity, system usage, and process efficiency.
• Ensure adherence to operational performance standards and company SOPs.

Financial Ownership

• Drive revenue growth and profitability in line with district and branch budgets.
• Monitor P&L, control expenses, analyze customer profitability, and ensure clean financial reporting.
• Review local charges, quotes, and billing to minimize potential losses.

Business Development

• Partner with Sales teams to identify and pursue new business opportunities.
• Support the onboarding and transition of new clients and business lines.
• Stay on top of market trends and provide strategic input on pricing and service offerings.

People Management

• Lead, mentor, and develop the Ocean team through regular one-on-ones, feedback sessions, and performance appraisals.
• Encourage continuous learning (52+ hours of annual training) and compliance to company culture and values.
• Maintain effective communication across teams and foster a high-performance culture.

Vendor & Stakeholder Management

• Build and maintain strong relationships with shipping lines, trucking partners, and trade compliance teams.
• Represent the Ocean product in internal meetings, client discussions, and industry networking events.

What You’ll Bring

• Bachelor’s degree in Business, Supply Chain, or related field.
• 7+ years of logistics or freight forwarding experience (with at least 3 years in a leadership role).
• Proven expertise in Ocean Freight Operations (Export/Import).
• Strong analytical, problem-solving, and presentation skills.
• Excellent communication and stakeholder management abilities.
• Adaptable leader who can manage change and drive results.

Key Performance Expectations

• Customer Service Excellence:

  Anticipates and exceeds customer expectations with proactive problem-solving.

• Operational Excellence:

  Maintains high-quality execution and compliance across all activities.

• Financial Control:

  Achieves revenue growth targets and manages costs effectively.

• Collaboration & Culture:

  Leads with integrity, confidence, and a team-first attitude.

• Employee Development:

  Coaches, motivates, and builds a strong second line of leadership.