Director, Healthcare Documentation

Why work at nimble?

This is a great opportunity to join a well-established and market-leading brand serving a high-growth end market while gaining valuable experience working closely with Executive leadership. As an organization, we are in high-growth mode with a laser focus on positive culture building!

Who we are!

nimble solutions is a leading provider of revenue cycle management solutions for ambulatory surgery centers (ASCs), surgical clinics, surgical hospitals, and anesthesia groups. Our tech-enabled solutions allow surgical organizations to streamline their revenue cycle processes, reduce administrative burden, and improve financial outcomes. Join over 1,100 surgical organizations that trust nimble solutions and its advisors to bring deep insights and actionable intelligence to maximize their revenue cycle.

What you’ll be doing!

Leadership & Management

• Lead, develop, and assist Manager(s), Team Lead(s), and Transcription Team members with daily responsibilities
• Serve as the operational lead for high-priority medico-legal clients requiring 24x7x365 coverage
• Ensure timely and error-free processing of medico-legal files by a team of 75+ associates
• Maintain high levels of responsiveness and escalation management during client/onshore team interactions
• Lead and develop a cross-functional team, including Managers, TLs, and documentation specialists
• Responsible for staffing model to ensure 24/7 coverage across time zones
• Monitor and improve team KPIs such as productivity, accuracy, TAT, and quality compliance
• Ensure compliance with legal documentation protocols and confidentiality standards
• Review complex dictations and files for quality assurance as needed.
• Drive performance through established department KPIs (key performance indicators) and hold the team accountable to meet expectations
• Develop, implement, and monitor resolution plans when KPIs are not being met
• Ensure manager(s) provide leadership and drive training plans for new Transcription team members (in partnership with the training team)
• Develop and coach underperforming team members by providing direct feedback and coaching
• Accountable for driving team members to meet and exceed goals, and providing detailed feedback to the team and leadership if the goals are not met
• Develop and implement departmental policies, procedures, and best practices
• Conduct performance evaluations, provide coaching, and manage disciplinary actions as needed
• Foster a collaborative team environment focused on continuous improvement and professional development
• Plan and manage staffing levels to meet organizational demands and turnaround time requirements

Operations & Quality Management

• Ensure accurate and timely transcription of medical records, reports, and correspondence
• Develop and maintain quality assurance programs with established accuracy benchmarks (typically 99.5%+ with no critical errors)
• Ensure TAT of all reports is met 24/7/365 (24H or less)
• Ensure accuracy of 99% or better, including transcription accuracy and formatting
• Monitor productivity metrics, turnaround times, and quality scores across the team
• Implement and oversee comprehensive training programs for new and existing staff
• Manage workflow distribution and prioritization to optimize efficiency
• Troubleshoot complex transcription challenges and medical terminology issues

Compliance & Risk Management

• Ensure full compliance with HIPAA regulations and maintain patient confidentiality standards
• Stay current with healthcare documentation requirements and regulatory changes
• Oversee audit processes and implement corrective action plans as needed
• Maintain detailed documentation of quality metrics, compliance activities, and staff performance

Technology

• Oversee transcription technology platforms, speech recognition software, and digital dictation systems
• Evaluate and implement new technologies to improve efficiency and accuracy
• Coordinate with the IT department on system updates, troubleshooting, and security measures
• Analyze technology performance metrics and ROI

Strategic Planning & Budget Management

• Develop annual departmental budgets and manage expenses within approved limits
• Analyze department performance metrics and present regular reports to senior leadership
• Identify opportunities for cost reduction and process improvement
• Plans for future staffing needs and technology upgrades
• Collaborates with other department heads on cross-functional initiatives

Education & Certification

• Post-Graduation or Bachelor’s degree, preferably in Life Sciences, Business Administration, or related field
• Medical transcription certification (CMT or equivalent) strongly preferred

Experience

• Minimum 10+ years’ experience in healthcare documentation / Medical Transcription
• A minimum of 5+ years’ experience in medical-legal reports (QME, IME specifically).At least 3-5 years of supervisory or management experience in healthcare documentation / Medical Transcription
• Experienced in 24/7/365 account requirements
• Proven track record of managing teams and driving operational improvements
• Experience with various medical specialties and documentation types

Technical Skills

• Proficiency with medical transcription software and speech recognition technology
• Strong knowledge of medical-legal terminology, anatomy, pharmacology, format, and medical terminology
• Experience with electronic health record (EHR) systems
• Advanced computer skills, including Microsoft Office Suite
• Familiarity with quality management systems and metrics tracking
• Should previously have been designated as a Sr. Manager or Director
• Team management and strong interpersonal skills
• Ability to maintain confidentiality of sensitive information.
• Ability to communicate effectively, both verbally and in writing

Key Competencies

Drives Results. Consistently achieves results, even under difficult circumstances. Fosters a sense of urgency in the team for reaching goals and meeting deadlines. Readily takes action on challenges, identifies and seizes new opportunities; Leads others to persist despite setbacks or obstacles; Establishes clear responsibilities and processes for monitoring work and measuring results.

Communicates Effectively. Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Provides timely and helpful information to others across the organization; Encourages the open expression of diverse ideas and opinions; Picks up on situational cues and adapts personal, interpersonal, and leadership behavior to fit.

Quality Decision-making. Makes sound decisions, even in the absence of complete information; Considers all relevant factors and uses appropriate decision-making criteria and principles; shows courage in speaking up and driving appropriate decisions for the organization based on sound risk/reward analysis.

Customer Focus. Gains insight into customer needs; Identifies opportunities that benefit the customer; Builds and delivers marketing messaging and solutions that meet customer expectations.

Location

• Onsite-Hyderabad, India office location

Start Date

• Immediate