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Description
Role Overview As the Director of Delivery, you will be responsible for leading and scaling Elucidata’s delivery function across a portfolio of complex, high-impact data and AI/ML projects in the pharma and biotech industries. This role is critical to ensuring timely, high-quality execution of customer engagements and internal programs, while building the operational muscle to support scale. You will bring deep domain expertise in life sciences or healthcare, a strong understanding of the end-to-end data lifecycle in pharma/biotech R&D, and a proven track record in leading multidisciplinary delivery teams and operations. Key Responsibilities 1. Strategic Delivery Leadership Lead end-to-end delivery for all customer programs, ensuring alignment with customer objectives, timelines, and quality standards. Build and oversee project governance, cadence, and execution mechanisms across engagements. Act as an escalation point for delivery risks, delays, or resourcing issues and implement proactive mitigation strategies. 2. Stakeholder Management & Solutions Act as a key partner to Solutions, Product, and Commercial teams to align delivery with strategic account plans. Regularly engage with client-side stakeholders including R&D leaders, computational biologists, and IT to ensure program success. Maintain high NPS scores through transparent communication and operational excellence. 3. Team Building & Operational Excellence Build and lead a high-performing team of Data Engineers, Data Scientists, and Project Leads. Implement delivery best practices, KPIs, dashboards, and quality control frameworks to ensure predictable execution. Identify, define, and optimize repeatable playbooks for different types of customer engagements (e.g., platform deployment, data harmonization, AI/ML pilots). 4. Cross-Functional Collaboration Partner with Product & Engineering to align delivery feedback with the product roadmap. Work closely with Revenue Ops and Finance to manage resourcing plans, utilization, and profitability of delivery programs. Must-Have Qualifications 10+ years of delivery, operations, or program management experience in the pharma, biotech, or healthcare space. Proven experience leading delivery teams across domains such as bioinformatics, data harmonization, data engineering, and analytics. Deep understanding of biomedical data (e.g., omics, clinical trials, EHR, real-world data). Demonstrated ability to manage complex programs with external stakeholders under tight timelines. Preferred Qualifications Master’s degree or PhD in Life Sciences, Bioinformatics, Data Science, Engineering, or a related technical field. MBA is a plus. Prior experience working in or with pharma/biotech R&D organizations or healthcare data vendors. Familiarity with AI/ML applications in life sciences is a strong plus. Strong communication, negotiation, and stakeholder management skills. Experience scaling delivery functions in a SaaS or tech-enabled services business. Be part of a growing startup that is shaping how biomedical data is used to accelerate innovation. Show more Show less
