Director - Customer Onboarding

Sprinto

300+ employees

2000+ Customers

75+ Countries

Accel, ELEVATION & Blume Ventures

32 Million USD

Series B

The Role -

Senior Director of Customer Onboarding & Implementation

global, fully remote onboarding organization

net-new product category

driving revenue retention, customer advocacy, and long-term success

highly competitive market dominated by well-funded incumbents

build, scale, and optimize

operational efficiency with exceptional customer engagement

blend of strategic clarity and hands-on execution

$100M ARR and beyond

What are the key responsibilities of the role?

• Define & Execute Onboarding Strategy – Develop a scalable, value-driven onboarding approach that enhances retention, advocacy, and product adoption
• Leadership & Team Development – Recruit, mentor, and grow a globally distributed, high-performing onboarding team in a fully remote environment
• Drive Adoption in a New Product Category – Enable customers to navigate GRC automation, a novel and complex space, through education, enablement, and adoption strategies
• Hands-On Customer Engagement – Work closely with key customers to understand evolving use cases, identify pain points, and influence product evolution
• Cross-Functional Collaboration – Align onboarding efforts with Sales, Success, Support, Product, and Marketing to drive an effective go-to-market strategy
• Onboarding at Scale – Manage hundreds of concurrent onboarding journeys, leveraging automation, analytics, and scalable frameworks to maximize efficiency, retention, and product adoption
  

What are the key requirements of the role?

• 12+ years of experience in B2B SaaS onboarding, customer success, or implementation, with 5+ years in a senior leadership role
• Proven track record in scaling onboarding functions in a high-growth, multi-product environment, catering to both SMB and Enterprise segments
• Strong technical acumen with expertise in product implementation, API integrations, and automation
• Hands-on leadership in a remote setup – ability to hire, develop, and lead globally distributed teams while maintaining a culture of high performance and accountability
• Data-driven mindset – strong grasp of onboarding tools, analytics, and automation to measure and optimize onboarding success
• Exceptional stakeholder management – ability to influence cross-functional teams, executives, and customers
• Preferred: Experience in compliance, GRC, cybersecurity, and scaling onboarding for global markets
  

Benefits -

• Remote First Policy
• 5 Days Working With FLEXI Hours
• Group Medical Insurance (Parents, Spouse, Children)
• Group Accident Cover
• Company Sponsored Device
• Education Reimbursement Policy