Director, Application Engineering, Sales Automation

Meet Our Team

Picture Yourself At Pega

• Pega is recognized as a leader in AI-powered workflow automation platform. Industry analysts like Gartner and Forrester consistently rate Pega Sales Automation highly for our critical capabilities, product offerings, and strategy.
• As a key leader, you will provide vision, guidance, and technical oversight, driving engineering excellence and executing the product roadmap.
• You will contribute to building outstanding engineering outcomes and solving critical problems for globally recognized brands.
• You will mentor and develop leaders, managers, product managers, quality leaders, and architects.
• You will play a pivotal role in shaping Pega’s future as we transition to an As-a-Service organization and expand our use of AI.
  

What You'll Do At Pega

• Deliver the next generation of Pega’s Sales Automation product with well-differentiated features that are liked by our clients and industry analysts.
• Lead teams responsible for the internal implementation of our sales product for the GTM organization, providing essential support and features.
• Drive engineering excellence by establishing best practices and ensuring timely, high-quality product releases.
• Communicate effectively with teams, leaders, stakeholders, and clients to manage expectations and influence change.
• Collaborate with Platform Engineering, Cloud Engineering, Global Customer Support, and Industry Applications to drive product improvements and incorporate client feedback.
• Ensure excellence in product architecture, design, development, product management, innovation, performance, and scalability.
• Represent India-based teams to global stakeholders, building trust and credibility.
• Apply a deep understanding of Agile SDLC to build scalable, efficient processes that improve transparency and resource allocation.
• Lead and develop a strong group of senior managers and build world-class teams, preparing future leaders for greater challenges.
• Learn our Pega platform, people, and processes quickly to become effective within 90 days.
• Participate in the India Extended Leadership group, driving initiatives such as client engagement, innovation, and recognition.
• Focus on improving products, processes, and people, fostering a culture of innovation, accountability, excellence, and growth.
• Motivate teams and communicate with executive-level stakeholders, identifying dependencies and managing escalations.
• Aligning with organizational strategy and stakeholders to drive outcomes.
• In summary, you will spend 60% of your efforts in driving engineering outcomes (delivery, quality, demo, client support, collaboration, etc.), 20% on people leadership (mentor, coach, performance reviews, etc.), 10% on India initiatives (client engagement, Pega events, etc.), and 10% on management activities (influencing stakeholders, learning & development, change management, etc.)
  

Who You Are

• You are an experienced leader who has managed large teams, including senior professionals, and can deliver results with tact and professionalism.
• You have strong leadership experience in a GCC, understand the India context, and have worked with US functional leaders in a matrix reporting setup.
• You are an industry expert in CRM services, with approximately 17+ years of experience and at least 4–5 years leading related products.
• You are driven, demonstrate integrity, and are recognized as a top-tier leader.
• You are collaborative, results-oriented, and technically skilled, willing to be hands-on when needed.
• You have a proven track record of leading transformation programs and driving organizational changes.
• You communicate clearly and effectively, both in writing and speaking.
• You are empathetic, enthusiastic, and focused on products and end-users.
• You are organized, articulate, confident, and polished when presenting to customers and decision makers.
  

What You've Accomplished

• You have created transformational business impact through leadership, innovation, and strategic thinking.
• You have built cloud applications with reusable, scalable, and responsive code.
• You have developed world-class teams and delivered key strategic programs.
• You have established strong relationships with internal and external customers.
• You use metrics and process improvements to drive organizational growth.
  

Pega Offers You

• Industry-leading technology recognized by Gartner and Forrester.
• Continuous learning and development opportunities.
• An innovative, inclusive, agile, and flexible work environment.
• Competitive global benefits, including pay, bonuses, and equity.